Glaston

Glaston was a really nice comfortable lodge with all the amenities needed for a long weekend.

My only concern was that when I needed to contact Skyes due to receiving a message to say the owner needed to change the property I had booked I couldn’t get in contact. There was no response to emails and the facility on the telephone answer for a call back didn’t happen. On a day off it took me almost an hour of holding on before I spoke to someone. When I did get through the lady I spoke to was very helpful shame it was so difficult otherwise I would thoroughly recommend Skyes !

Although the property itself was OK there were a number of problems which we reported to hotel reception as requested.

Saturday morning. The towel rail in the second bathroom was not working. The central heating thermostat was indicating low battery. (Two AA batteries required.) We were disappointed with the state of the oven trays and the fact that there were bits of someone else's food left on them and on the bottom of that particular drawer. We did show Reception photographs. Needless to say nothing happened to change any of this during the week we were there. Additionally the key safe is extremely difficult to operate, perhaps because the door is hanging off. Entrance to the site is not the easiest but that is the Hotels fault. Considering the cost for the week, including your own fees, we certainly shall not be returning there. Lack of cleanliness was the most offputting, then the lack of interest/response. Sykes may wish to take more care about cleanliness too. You may publish or not as you wish. The next people in there may also complain as we were not going to clean up someone else's mess, especially used food.

On arrival, the kitchen had dirty splash back (coffee stains up the wall under the window), grill pan had cheese & crumbs in, 2 partly used containers of milk were in the fridge, one floor plank had slid & there was a 2” gap between planks.

Kitchen window (left) latch was loose. Dried food was left stuck on dining table. Large duvet was lying in the bottom of the pantry. French doors by the wood burner/ sitting area wouldn’t shut (we looked at the handle & noted there was no locking mechanism, this meant the lodge was not secure. The En-suite shower in main the bedroom had 1/2 used toiletries in the shower which looked dirty (black & orange marks on the floor), also the shower curtain was orange/brown on the bottom 25%. In the main bedroom 4 pillowcases had been left draped over the television, we put them on the pillows. There were cobwebs throughout the property & the skirting boards were covered in dust. The WiFi hardly worked & it was only possible to get 3G. We certainly didn’t expect to have to go out to get any connection. We felt disappointed & think the lodge is tired. The lodge was a perfect size for us with a 94 year old in tow. We loved the location & the setting of the lodge. The Barnsdale Hotel was conveniently situated for meals & refreshments, and use of the WiFi.