Seaton

Brilliant location very close to Rutland Water.

Lots to do in the locality. Comfortable accommodation which is fitted out to a very high specification and was excellent for a party of six adults. Excellent communication from the management when they had to swap our booking at the last minute to another lodge due to plumbing issues with the original property.

I am surprised that you obviously did not publish my previous feedback report.

It was not a good one and I wonder if you did not publish it because of that factor. I have written to the CEO of Sykes cottages about the issues we had at your holiday cottage to begin with and the response from the staff at Rutland Retreats which was quickly made. We were very disappointed as it had such a good online appearance and was an expensive short holiday break and should have had immaculate first sight appearance.

Our lodge, Seaton, was one of the collection of the retreats at Barnsdale Lodge and it was wonderful.

It far exceeded our expectations and was larger than it appeared in the photos. The collection of Lodges is a lovely country retreat in an ideal location for exploring Rutland. We walked around the reservoir and enjoyed meals out in nearby Oakham. We enjoyed spa treatments at nearby Barnsdale Hotel. The Lodge itself is very well equipped and would be perfect both in summer, with doors opening out in to a tree enclosed grassed area with sun loungers. We were there in the rain and it was nice to cost up with the log-burner. Only two tiny bits of feedback - for such a well equipped property it was odd that there was no coat hooks. And also I would have expected some of the soft furnishings - cushions, headboards etc- to be removed in Covid times.

The cottage was lovely.

You did tell us that the check in time was 3pm and in fact it is 4pm. But the main problem was that we had no hot water until we got up on the final morning. This made things difficult.