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"When we arrived we found dirty towels and clothes in the bedroom draws , ..."
When we arrived we found dirty towels and clothes in the bedroom draws , cornflakes in the kitchen on the floor despite telling them they never came to clean up cobwebs everywhere even where they are easy to reach , no food available at the restaurant bizarre really , positive it’s a lovely site very relaxing in a nice spot the lovely table and chairs that are out the front by the car park is wasted there and should be in the garden
Thank you for your feedback. We’re very sorry to hear about the cleanliness issues you encountered on arrival this is certainly not the standard we expect, and we will be addressing it with our housekeeping team.
We appreciate your comments, It’s good to hear you still found the site relaxing and in a lovely location, and we thank you for taking the time to share your experience.
Property Owner
Reviewed by Martin3.0★Apr 2025
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"Overall, we made the best of our stay & enjoyed our time there."
Just a few things to note:
- when I booked, it said WiFi as one of the facilities available, it didn't say we had to pay extra for it *since then, it seems they have updated the wording.
- The place was large & really great value for money, cleanliness could have been a little better (it was mentioned in other reviews about the cobwebs - which is understandable with high ceilings but cobwebs were in reach in the bathroom & around the property) but we also had a dirty ashtray filled with cigarette butts outside (we don't smoke) so wasn't pleasant & left that where it was!
- Hot tub in the garden was lovely & clean. Garden is large, I do think the table and chairs in the front should be swapped with the bench, much prefer sitting in the garden than overlooking the car park
Thank you for taking the time to share your feedback with us. We greatly value all feedback, whether positive or constructive, as it helps us recognise what we’re doing well and where we can enhance the experience for our future guests.
I’m pleased to hear that you found our cottages spacious and our gardens well-sized, and we’re glad you feel we offer great value for money. Your comments have been shared with our housekeeping team, and we will ensure that extra care is taken to address the issue of cobwebs in the future.
We hope this does not affect your decision to visit Park Leisure again, and we look forward to welcoming you back soon.
Property Owner
Reviewed by Jodie4.0★Sep 2024
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"The cottage was lovely, the park was spotless and the staff were so happy, friendly and helpful."
We were provided with towels, slippers and dressing gowns which was a delightful surprise and made the hot tub experience even better.
Unfortunately, Sykes Cottages do need to take a look at their listing for this cottage. It is only in the (very) small print does it tell you it is on a park - we took this to be like a national park and had no idea it was on a caravan park until we received a pre-visit call from the site. The listing also advised a pub within a mile - again it did not say that the "pub" (club house) was directly outside the front door of this cottage. Due to this misleading advertising from Sykes Cottages we were not looking forward to our holiday, but luckily it did turn out to be lovely and the park was very quiet. This misleading of information is in no way a representation of the park but Sykes Cottages themselves. Luckily for us it all turned out well. I will be very cautious in using Sykes in the future and would advise the park to review Sykes listing and information just for accuracy
Reviewed by Bethan4.0★Aug 2024
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"Lovely little cottage on a really nice site."
The garden is huge and hot tub perfect. Kitchen is a bit dated and could do with an upgrade, but still works perfectly well. Was advised before going that WiFi was included in price. I emailed to ask. On arrival you have to pay for it when trying to log on. Could do with a clean, windows were filthy and lots of cobwebs all around, nothing a long duster wouldn’t fix. Having said that it was a lovely place to relax and also enjoy the surrounding areas. The deer park at the top was lovely. Staff that I saw were really helpful. I’d suggest the table and chairs out the front was put in the garden and the picnic bench moved out front so there’s somewhere proper to sit outside or eat. I Would go back and stay here though as was what I needed to relax for a few days.
Reviewed by Nicole5.0★Aug 2024
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"We really enjoyed our stay at Peartree Cottage and loved the hot-tub."
The location was fantastic for exploring the lanes in Herefordshire and Worcestershire.
Reviewed by Peter5.0★Jun 2024
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"Great place."
The amount you pay to hire cottage, should include wi-fi
Thank you for taking the time to leave feedback on our property. We are pleased to inform you that WiFi is now included within your booking price, we hope to see you again soon!
Property Owner
Reviewed by Muriel4.0★Apr 2024
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"Overall it was a lovely stay, would definitely come back for another three nights again."
The place as a whole was wonderful such a quiet and clean location. Having the deers there to be able to go up to and view was a wonderful addition. The cottage we stayed in was nice just a couple issues me and my partner had 1) the shower height for my partner he had to bend his head to the side or crouch a little 2) unfortunately there was quite a lot of spider webs around some in reachable places however others I understand being there as they are high up and lastly, 3) the heating system- I believe it might of been on at a set time throughout the day however due to the timing of the year we kept getting a little cold inside as the heating wasn’t on and we couldn’t really dry and of our swimming wear. Other than those little issues the hot tub was 10/10 being able to view the stars and the little rabbits that would come in the morning. Thank you for our stay and I would still recommend to come again. :)
Thank you for your detailed review and for choosing to stay with us! We're delighted to hear that you had a lovely stay overall and that you enjoyed the quiet and clean location of our property. It's wonderful to know that you appreciated the presence of the deer and the tranquil surroundings.
We're sorry to hear about the issues you encountered during your stay. Your feedback regarding the shower height, spider webs, and heating system is valuable, and we will certainly address these concerns to ensure a more comfortable experience for our guests in the future.
On a brighter note, we're thrilled that you found the hot tub experience to be a highlight of your stay, and that you were able to enjoy viewing the stars and the morning visits from the rabbits.
Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay in the future!
Property Owner
Reviewed by Samantha3.0★Nov 2023
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"Good, they helped when we needed, even when we couldn’t connect to the wifi or get the hot tub to heat up"
Thank you for your feedback!
Property Owner
Reviewed by Charlie4.0★Aug 2023
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"No WiFi available unless you paid £15 for 4 days."
Even after paying this there was still no connection.
Kitchen needed an update. Kitchen surfaces were coming away from the wall. Good range of cooking utensils. List of takeaways in the welcome pack but with no numbers. A lot of dust on the beams above the bed. Bedroom furniture was dated and some drawers were hard to get open.
Thank you for your feedback, your comments have been passed on to the relevant team to ensure improvements are made where necessary.
Property Owner
Reviewed by Lee3.0★Apr 2023
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