Harbour Cottage

Dear Deborah, Thank you for your feedback, it is so valuable to understand how we can do better and make your stay more enjoyable. We are very sorry you could not use the garden to the full. Thank you for making us aware of it. We have addressed this issue and spent time to make sure the garden is back to what it should be…a welcoming small chilling area where people can enjoy the sunshine. We hope you will visit us again soon and enjoy some time in Harbour Cottage’s garden too. Best wishes, Raphaelle and Stuart

Dear Karen, Thank you for your feedback! We really appreciate the time you’ve taken to tell us about your stay with us and we are very sorry you struggled using the garden. We have now fully addressed the issue and are making sure the garden will be a lovely place to enjoy the sun all year long…though unfortunately, we can’t guarantee the sunshine! We hope to welcome you soon again at Harbour Cottage…and we have a new bottle opener. Best regards, Raphaelle and Stuart

Dear Nicholas, Thank you for the great feedback! We hope you’ll visit us again soon. All the best, Raphaelle and Stuart

Dear Gareth, Thank you for coming back and stay in our little cottage. Your feedback means a lot to us. The windows in the living room and bedrooms were replaced a couple of years ago, they can open from the bottom and the top. The bottom sash will slide back down for safety reasons (stopping young children to venture out), you can open the top and this will remain open. I have dropped a message to our cleaners for your glasses, and will keep you posted. We look forward to seeing you next year!

Dear Sara, Thank you for your feedback, we really appreciate your time in telling us how you found your stay at Harbour Cottage. The house was built in the early 1800s and belongs to one of the oldest part of the town, which makes its charm but also explains the quirky layout. There is a stair gate at the top of the first stairs which we hope helped you divide areas and there is a window in the ground floor bathroom that can be opened if the room became too steamy. We are very pleased you enjoyed the artwork (from Ilfracombe local artists) and the location and access to the shops and pubs, it is a lovely part of town. Kind regards, Raphaelle and Stuart

Dear Jennifer, We are so happy you had a good stay at Harbour Cottage and enjoyed the surroundings! We hope to see you again soon!

Dear Susan, Thank you for your amazing feedback! It means a lot to us. You are right! Ropery car park is ideally situated less than 30 meters from the cottage which makes it easy to park and it is indeed reasonably priced. We are very happy you enjoyed your stay and hope to see you again next year, hopefully later in the season when you can make full use of our lovely garden and our sun terrace. All the best, Raphaelle and Stuart

Dear Andrew, Many thanks for the positive feedback. We are very happy you enjoyed your stay. We are very sorry about the issue with the TV and are looking into it. Luckily Ilfracombe and the area have a lot to offer and we are pleased you were able to enjoy your week, even on rainy days. Hopefully you found the board games too for cosy evenings "at home". We look forward to seeing you again! All the best, Raphaelle and Stuart

Dear Kay and Neerose, Thank you for the very nice feedback. We are very pleased you found Harbour Cottage's location so ideal. It is really a stone through from all attractions in the town and brilliant for walks. We always find it a great base to explore North Devon and Exmoor by foot or by car. We are sorry you had some trouble with the TV connection. Hopefully it didn't spoil your stay. We have been told there were some short term internet problems in the last few weeks. Nevertheless we are taking note of your comments and will update our guest handbook to try and be clearer with how the TV and video player connect and how to access channels through the wifi. We are really keen to make sure our guests feel welcome and it is very nice to hear you enjoyed the jam and the milk, tea and coffee. Once again, thank you for the lovely feedback and we hope to see you again soon! Best wishes, Raphaelle and Stuart.

Dear Richard, Thank you for your feedback. We are very sorry to read that the house wasn't in an acceptable state. We were also surprised as we have so far only received very positive feedback on the house and the cleaning in particular. We are very keen to make sure that our customers have a great experience at Harbour Cottage and therefore have left the cleaning company number in our House Book as well as direct feedback cards in the kitchen so that any issues can be resolved immediately. We take cleanliness extremely seriously and have contacted our cleaners straight away to understand what happened and ensure that this does not happen in the future. We can only apologise and hope, despite this issue, that you had a nice stay at Harbour Cottage. Best Wishes, Raphaelle and Stuart

Dear Sophie, We are so pleased you enjoyed your stay at Harbour Cottage! The location at the heart of the older part of the town with its shops, galleries, cafes and restaurants, and so close from the harbour makes it indeed a great spot to relax and explore the rest of North Devon. All the best, Raphaelle and Stuart

Dear Ben, Thank you so much for the great feedback! We hope to see you again soon. Kindest regards, Raphaelle and Stuart

Dear Bertie, We loved reading your feedback and knowing you had a great time at Harbour Cottage! We hope you’ll book again soon. Best regards, Raphaelle and Stuart

Dear Ian, Such a great feedback! Thank you. We love tou had a great stay and hope to see you again soon. Best wishes, Raphaelle and Stuart