Halyards, La Casa

13 Customer Reviews

• "I am a regular visitor to this property and as such was disappointed that, in response to the information that the windows steaming up was a problem not yet solved, I was not offered a goodwill refund."

  I was informed that, depending on the weather the steaming effect might not be a problem - in November!!! There was only one panel in the living room which was clear and none clear in the bedroom. I have a photo of the obscured view through the bedroom window. If you would like to see the problem let me know an email address and I'll send the photo. As the view is the major selling point of this property I am astonished that I was not offered any money off as a goodwill gesture. Very bad customer relations. Other more minor things to note is that the pillows are too deep. Using only one pillow is too high for comfort and all the pillows are the same type. Perhaps supply a less deep pillow as an alternative choice? The holiday was lovely despite these setbacks and we were blessed with lovely weather. We love Lyme Regis and the flat is in an excellent location.

  We are pleased to welcome you back as one of our regular visitors. The owner has planned to replace the windows, and make some other improvements this winter. We did contact you before your holiday to advise of the issues with the windows and offered the option of cancelling the booking without penalty. We do hope that when you return you will be pleased with the changes. The Lyme Bay Team Property Owner

  Reviewed by Susan2.5★Nov 2023

• "Beautiful apartment, clean and modern with everything you could want for a relaxing break."

  Great location with sea views. We will be back next year!

  Reviewed by Jodie4.7★Sep 2023

• "As the apartment was in the roof space it was very hot so a couple of large electric fans would have been nice, apart from that it was really very nice."

  Reviewed by Anthony5.0★Sep 2023

• "This property was excellent for comfort,cleanliness,equipment and location."

  The views to the Cobb were superb. We also really appreciated the welcome hamper. We will definitely return to this property. Our only negative comment would be that the bath towels were rather small.

  Reviewed by Jill5.0★Jul 2023

• "When we stayed last year we recommended a grab rail in the bathroom and also the en-suite as it is difficult to get in and out of the bath, especially if you are a short person and the shower can also be a challenge."

  There's still no grab rails which has made it challenging for our party, one of the ladies is only 5' tall and the other lady needs a new hip. We were pleased to have a lock on the bathroom door, which we asked for last year. As we have already booked for next year, the addition of grab rails would be very welcome, from a Health & Safety point of view we suggest that they are essential.

  Reviewed by Lesley4.7★Jun 2023

• "We had a lovely stay, the apartment was perfect for us and amazing location."

  The only negative was the windows, the double glazing has blown and it was such a shame that it clouded that amazing view, appreciate its an expense to replace but it would have made a huge difference for us. Thank you!

  Reviewed by Jennifer5.0★May 2023

• "Lovely place to stay, just needs a lock on the bathroom door"

  Reviewed by Saran3.8★Dec 2022

• "An amazingly well situated, clean and well equipped apartment."

  A generous welcome pack. The Cornish blue crockery gave the apartment style and class. The sun shines through the front windows with views to the Cobb and the sea beyond. A perfect setting. Parking off season can be found at the B&B behind the property, just up the hill for £3 a day/night.

  Reviewed by Paddy5.0★Nov 2022

• "A beautifully appointed spacious apartment, quality fixtures and fittings, comfortable beds with lovely bedding."

  We found the kitchen particularly well equipped with everything we needed. The stairs are steep and twisty but it is worth the climb to see the views over Monmouth beach and The Cob. The garden and garden furniture were a real bonus. The welcome hamper included local delights, wine and fresh milk and was very much appreciated. We would happliy return next time we are in Lyme Regis.

  Reviewed by Carol5.0★Sep 2022

• "Great location and the flat was clean and comfortable"

  Reviewed by Alexandra5.0★Aug 2022

• "A lovely property in its setting, layout, furnishings and facilities."

  It had everything we needed and a little bit more which is always welcome and it’s position, just yards from the main beach and sea front is great. If the windows of the living room could be made lockable that would be good, as our 4yrs old was able to open them easily while sitting at the dining table. That being said it’s highly likely we’ll look to rebook for next summer.

  Reviewed by Neil4.4★Aug 2022

• "The apartment was clean and well equipped."

  The rooms were spacious. Was nice to have an on-suite in the master bedroom. Lovely view and short walk to both beaches and the Cob.

  Reviewed by Steve5.0★Jul 2022

• "Excellent accommodation, kitchen has been very well equipped."

  Sofas and beds comfy just one note ..the main bedroom has a big gap between the window blinds ..which means when the suns up so are you ! Seagulls can be noisy but that’s what you get at the seaside. We parked our car behind the property for the same price as the large car park at the top of a VERY steep hill so definitely worth seeing if there’s a space !

  Reviewed by Barbara4.7★Jul 2022

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