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"This was a return visit to Charteroaks and as before, we had a lovely stay surrounded in nature!"
We will definitely be returning soon!
Dear Brioney, thank you so much!
We are so thrilled you had a wonderful stay! That is music to ears here at Charteroak. We are so very lucky that at Southern Halt and Stonerush we can immerse ourselves in nature and tranquillity.
Very glad to hear you will be returning! We look forward to seeing you again in the not too distant future!
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Brioney5.0★Jun 2025
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"Stayed at Horizon 4."
Fantastic location within the park overlooking open countryside in a private setting. Lovely and clean with comfortable bedding. Stayed at the end of June and the park was very quiet. Central location but as with all of Cornwall you have to travel some miles to get to the coastal towns and beaches.
Thank you so much for the lovely feedback!
We are well situated here to reach lots of Cornish gems - but we do have Looe and Polperro 20 minutes away.
We hope you come and stay in the future and glad you had such a lovely holiday.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Howard4.7★Jun 2025
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"The sofas could have done with a update as they were very low and very ..."
The sofas could have done with a update as they were very low and very uncomfortable also the double bed was very uncomfortable for me as I suffer from a bad back the single bed were a lot more comfortable to sleep on and the carpet did have a few stains on apart from that I was a nice stay were went there because it was our 37 wedding anniversary, because the settee was so low and the double bed was so uncomfortable I slept in the single bed and I slept in bed every day time as well ,so didn't enjoy the holiday
Thank you so much for your feedback June, we really do appreciate your time. I am pleased that you were able to enjoy your wedding anniversary stay with us, but so very sorry to hear that the sofa and double bed were uncomfortable for you, unfortunately we find that the height of sofas and comfort of mattresses are personal preference. We do hope that you will come back and stay with us again in the future. Warmest wishes, Sally - Charteroak Guest Services
Property Owner
Reviewed by June2.8★Jun 2025
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"Avoid Completely – Disgusting Experience at Horizon View 4
This was hands down the worst holiday accommodation I’ve ever stayed in."
The cleanliness was horrific from the moment we arrived. I had to sleep in a single bed with my nearly 6-year-old because Bedroom 3 had a strong mouldy, musty smell that made it completely uninhabitable—you genuinely couldn’t sleep there without feeling ill.
We reported the issues and were told to vacate the property for over two hours, yet returned to find no real improvement—the mould smell was still overwhelming.
The second bedroom was no better. We found six spiders, and ended up hoovering and gutting the room ourselves due to how filthy it was. The bath trim was black with grime, the toilet roll holders were badly rusted, and the kitchen floor and chairs were covered in food debris.
The final straw was discovering, on removing bed sheets at the end of the stay, a large urine stain on the mattress protector in the master bedroom—completely disgusting and unacceptable.
Management were unprofessional, and unhelpful. Due to the conditions, we had no choice but to leave two days early—sleeping in a cramped single bed with a child was unbearable.
The overall state of the property was shocking. Do not book this place. It is unhealthy, unclean, and totally mismanaged.
Reviewed by Louise1.6★May 2025
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"We had a wonderful stay."
A beautiful place to celebrate our friend’s birthday. Comfortably fit five of us in without worry. Easy check in and out and the location was simple to find. Gorgeous views - my personal favourite was watching farmers in the field each morning. Thank you for letting us stay and I am sure we will be back soon!
I have really enjoyed reading your review Loren, thank you so much for your time! It's wonderful to hear that you loved your stay at 4 Horizon View and enjoyed watching the farmers working hard while you relaxed on the decking! Please hurry back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Loren5.0★Oct 2024
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"Such a fabulous place can not wait to re visit !"
I could not find any faults and i travel alot wendy
Wow! What lovely feedback Wendy, thank you so much! I am delighted you had a wonderful stay at 4 Horizon View and hope you will be coming back to see us again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Wendy5.0★Jul 2024
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"An excellent property in a quiet and spacious estate with beautiful views of the surrounding countryside from the lounge"
I am so pleased to hear that you loved 4 Horizon View and your stay with us at Southern Halt. Thank you so much for leaving us your thoughts Roger, I do hope you will come back and visit us again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Roger4.7★May 2024
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"You really have a wonderful hidden place."
We loved the cottage and the view was amazing. The highlight,for my son, I think was the hot tub, we loved it too
I am absolutely delighted to read your fantastic feedback Paulo and learn how much you loved your stay at 4 Horizon View and using the hot tub! Please come back soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Paulo4.7★Apr 2024
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"We had a fantastic time in 4 Horizon View."
The lodge was immaculately clean and was very well equipped. The lodge itself was spacious and cosy. 1 improvement suggestion would be to add some draws for clothes. There was ample wardrobe space.
The site itself is very well maintained and spacious.
The location was superb, about a 15 min drive to Looe. 5 mins to Liskeard which was great for picking up some bits and pieces from Morrisons.
Overall, excellent place to stay and would certainly return!
Thank you so very much for your amazing feedback Craig, I love that you've had a wonderful stay with us at 4 Horizon View. We really appreciate your suggestion of a chest of drawers in the bedroom, I have passed you comments to our Guest Service Manager to look into. We can't wait for you to return to see us, hurry back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Craig5.0★Oct 2023
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"It was perfect, the lodge was perfect for us family of 4, very spacious!"
Kids has their own room which was great.
The hot tub was amazing with the view made a perfect setting, very tranquil. The grassed area too outside the lodge was great for our football loving 11 year old, he was able to enjoy the outside as much as he would at home.
Reception messaged and phoned to make sure we were happy with everything which I thought was lovely
I am delighted to read how much fun you and your family had at 4 Horizon View and that your son was able to enjoy the outside space, Theresa! I hope we will be welcoming you back to see us in the very near future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Theresa5.0★Aug 2023
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"We did ask prior to our visit for beds to be made up to kings and doubles but they weren’t so had to call Housekeeping, no problem as they came promptly and changed without much trouble."
Had to call maintenance on the second day as the towel rail was on day and night, which was too hot, labels on plugs would be helpful then you could turn it off yourself. Tongs needed in the kitchen, plastic wear for using outside, also no cushions on the outside furniture, it was beautiful weather so disappointing. Oven was grubby. Third double room very small, and very little wardrobe space. Instructions for appliances would be helpful. And a comments book would be good, to pass on information to other guests, places to eat and such. Settees very low if you have mobility problems, hot lovely but hard to get in and out. A little TLC would make it a fantastic lodge. A lovely quiet spot, peaceful when we were there.
Thank you for your feedback Andrea, I apologise that your beds were not as you were expecting them on your arrival. If I had been made aware of of your request I would have ensured that they were prepared for you. I am glad that the issue was remedied very quickly!
Thank you also for leaving us all your suggestions and for letting us know of other issues that you found, we are always grateful to hear what would make our guests happier during their stay. I hope you will come back to stay with us again in the future to experience the changes we will make.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Andrea2.5★May 2023
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"All good"
Thank you for your feedback and your lovely email Denis, I am delighted you all enjoyed your stay.
Hopefully you will be back to stay with us again on your next tour!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Denis5.0★May 2023
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"Everything was good."
Some feedback, the kitchen tap has a leak and would be ideal if fixed, also kitchen cupboard door containing glasses would be better if opened from left to right for access from the kitchen side. The to remote in the bedroom not working, possibly flat batteries.
Mr Pete TucciAug 2022
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"Lovely property, we enjoyed our stay."
A good addition would be an outside parasol and stand for the hot weather. A fan would also be a good addition. Would definitely go back to this property and recommend it to others.
Thank you for your recommendation and are glad you enjoyed your stay.
Property Owner
Mr Stephen ThomasJul 2022
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"The lodge was lovely and we all enjoyed staying there."
The views were stunning and we didn’t feel overlooked at all. My only suggestion for improvement would be to fix the blinds in the bedrooms as one was broken and others were not fully working or wonky. This was only a minor thing and didn’t detract from our stay in any way. The lodge was very comfortable, hot tub was great. Everything worked as it should, wifi was good, plenty of hot water etc. We would happily stay there again.
Mrs Sarah PeakeMay 2022
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"We really enjoyed the location and views from the property."
There were a few minor issues we had found through our stay, one of these were the kettle had a broken switch and our lodge only having 2 robes when there were 4 of us, both of these were quickly resolved. Another issue we had was our fridge, it was cracked and broken where someone has obviously tried to shut the door with a drawer open and had then cracked it, but it never affected the way the fridge worked, just was not nice to look at, and would not be easy to replace quickly. Few mould spots in each bathroom and minor marks on the walls. Nice lay out to the lodge, easy access from cars. Could do with more drawer spaces and a tv in the twin rooms.
Thank you for taking the time to leave your feedback, we are glad the minor issues were resolved quickly. We glad you really enjoyed the views and location.
Property Owner
Mrs Laura DiffeyMay 2022
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"The lodge was excellent and the only complaint was of booming music from next door at number 3."
It’s windows were open and it was heard until 1:30am when they managed to get to sleep! Also heard by the occupants of 9 Horizon View.
Mr Denis KukainisMay 2022
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"We had a lovely stay here, didn't want to leave."
Accommodation was lovely and clean with an amazing view plus the hot tub was a perfect way to relax at the end of the day. Will definitely be returning.
Thank you for the great review, we are glad you had a perfect stay and were able to relax, we look forward to welcoming you back again.
Property Owner
Mrs Natalie LivingstoneApr 2022
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