Clarence Grey House

5 Customer Reviews

• "Lovely elegant property with excellent facilities everywhere save the kitchen."

  The Aga was a challenge until we worked out it had to be switched on in the morning to be at a temperature to cook the evening meal. The crockery, glasses and cooking equipment were old, mismatched and inadequate for 8 people. Panels on the kitchen door were splitting apart. No instructions regarding recycling or used linen so we used our initiative. Otherwise very comfortable and enjoyable stay.

  Thank you for taking the time to leave your feedback. We are pleased to hear you were very comfortable and enjoyed your stay at Clarence Grey House. We have taken your comments on board, and updated the aga instructions along with the recycling and linen. The crockery, glasses and cooking equipment are currently being reviewed and the kitchen door addressed. Thank you again for bringing this to our attention. Property Owner

  Reviewed by John4.0★Jul 2024

• "Having been assured that the house would be deep cleaned before our stay I was horrified by the state of the place."

  It was extremely disappointing. On opening the front door and seeing the place for the first time I really didn’t know if I actually could bear to stay there for a whole week. Putting new geraniums in pots outside was no answer to making the rooms fresh and clean and clearing out all the clutter. The big bedroom on the right was so very dirty that no one would sleep in it. We found cloth and huge dust balls under the bed. It was disgraceful. The pillows and under sheet were not clean in the other two bedrooms. Only one bedroom on the right was of a decent standard. The carpets were so grubby and not suitable for my 9 month granddaughter to crawl on. The kitchen was haphazard and badly equipped. We had to take a door off the kitchen cupboard on the first night as it was loose and dangerous. The whole place was fusty and grubby. It was actually creepy to be there. The patio was unswept. The list goes on. As I had been in touch with Sykes before about the state of the house and been reassured that it would be deep cleaned I was hugely disappointed to find such an unbelievably dirty place. I expected some refund. I also recommend that you take this property off your books as it doesn’t reflect well on your company to have such a substandard property on your books. I shall email photos.

  Thank you very much for taking the time to write and to share your experience, I am so sorry to hear of the issues and complaints that you raised. I wish that you had told us about this at the time rather than after your stay as we would have done all we could to help make things right for you. Clarence Grey House is thoroughy cleaned by a professional team before every guest, however as a large house and with limited time between bookings we do accept that sometimes things are missed and we are sorry of the impact to you. We are given a 3 tick rating to show that there's a good level of quality and comfort throughout, but as an older styled house we are not a 4 or 5 tick rating and it's important guests understand this and set their expectations accordingly. The photographs are all up to date and will accurately show you what you can expect when you stay here. We're so sorry you didn't enjoy your stay and we hope that despite this, you haven't been put off a return to Torquay and Devon in future. We'd also like to reassure future guests that you will be welcome with us and we'll do all we can to make sure you have a great time. Property Owner

  Reviewed by Bridget2.0★May 2024

• "The house was quirky!"

  Spaces for a large party to gather but also spaces to be apart and quiet. Well placed to walk down to the town (rather an uphill return!) But overall house a but shabby: cobwebs, curtains not fully on rails, one toilet not flushing properly, one toilet seat cracked, kitchen not well equipped (we had to buy kitchen and toilet cleaner, bin bags, washing up liquid and dishwasher tabs, as well as a frying pan big enough for our party)

  Thank you for taking the time to complete your feedback. We are glad that you liked the house. Had we been made aware of any issues during your stay, we would have done our very best to get them sorted whilst you were at the property. Property Owner

  Reviewed by Debbie3.0★Aug 2023

• "Lovely property with a lot of character and plenty of space."

  It would helpful if instructions could be provided for rubbish and recycling disposal - there was none - only a single small bin with no further bags etc. More towels would be appreciated. Otherwise a lovely property in a very convenient location.

  Reviewed by Richard5.0★Jul 2023

• "Although the accommodation was clean on the surface (work surfaces/bedding/towels), there were many areas which haven't been cleaned for a long time and have huge amounts of cobwebs on them (fireplaces/windows/corners of rooms/outside porch)."

  The terrace was also unswept and there were several pieces of rubbish laying around here and in the driveway. Muesli and large crumbs were also on the floor of the fireplace in the kitchen. Generally speaking, the house is showing some larger signs of neglect. The paint is peeling off the windows and comes off when opening and closing the windows - behind the shutter in the piano room the plaster is also coming off. The small stand and the table in the piano room both need fixing. The cutlery draw and the cupbaords in the kitchen are dirty and stuffed full of unneccessary items and there is hardly any room to store food because of this. Several windows cannot be closed properly and particularly the small window in the kitchen is a security risk because it cannot be closed at all because the handle has fallen off. We are happy to provide photos if this is required. Just to clarify - we do not count the problem we had with the electric (light in the piano room) as a problem. These things can happen and the Sykes employees we spoke to were fantastic and solved the problem (together with the owner?) quickly.

  Thank you so much for taking the time to complete your feedback. A member of our quality assurance team visited Clarence Grey House on receipt of your review and found the general cleanliness of the property to be good, it was agreed that areas of the garden however were in need of some attention. Following your visit the owner of the property visited and has confirmed that all windows have been checked and all work and close perfectly well. The owner has also recently sourced a new housekeeping team who have carried out a deep clean throughout the property to ensure cleanliness is of the standard expected. We are in regular discussions with the owner and the housekeeping team to ensure improvements continue to be made at Clarence Grey so that all visitors have the best holiday experience. This is to include inside and outside of the property. Property Owner

  Reviewed by John2.0★Jul 2022

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