Venezuela

Fabulous apartment with fantastic views over the harbour.

Very quiet at night. Easy access to local eateries, especially the snack shack across the road.

Positive Lovely apartment with great views and a spacious balcony.

The welcome pack was a thoughtful and appreciated touch. Constructive Feedback No fans were provided despite summer heatwave warnings ,so we had to buy our own The lack of blinds or curtains in the open plan kitchen/lounge made the apartment uncomfortably warm, Aside from salt & pepper there were no basic food essentials provided. While a mini cleaning kit was included in the welcome pack, standard cleaning supplies such as bleach, washing up liquid spare toilet rolls and kitchen towel etc. should be provided For £427 per night these additions would be reasonable to expect We have stayed in another apartment in the same block while all of these points were addressed. Had these minor improvements been made, we would have awarded a slightly higher rating

Clean, well equipped apartment in a lovely location.

A big thank you for the generous well-come pack which was much appreciated. Would be happy to recommend and to visit again one day.

This is an excellent flat: spacious, comfortable and well maintained.

Plus a view to die for.

Had a great stay, accommodation as described, beds comfortable, everything we needed was available, lovely welcome pack and little cleaning pack on arrival with dishwasher tablets, bin bag, washing up liquid etc.

which was a nice touch. Few minor maintenance issues (not effecting the stay at all) but have reported and response to say will be dealt with. Would definitely stay again, perfect spot for watching the world go by.

Our 2nd short break here this year.

As always the accommodation was clean and well presented with everything we needed for a comfortable stay. Always lovely to watch the boats going to and fro and lucky to see the seal fishing in the inner harbour one evening.

We rented the flat last September and this April we found it much cleaner - apart from the outside side windows!

We actually had a go at cleaning them ourselves as they were absolutely filthy! We appreciate this is difficult but basically the flat is rented for the view and you could hardly see through them! Also the tall window by the kitchen tv doesn’t seal at the top and the wind howls through so needs looking at! Another little point it wound nice to have a non slip mat in the en suite shower, also the tap in the basin in the bathroom is missing it’s nozzle

We stay at Venezuela once or twice a year, it actually feels like a second home to us now.

We know what the facilities are and always find it clean and comfortable and there is always a handy welcome pack on arrival. There are lovely views and regular buses provide easy transport to local towns. There is currently ongoing work to try and clear the sand deposited during the storms which is interesting to watch, along with the boats arrival and departures and the ever changing flow of visitors.

We stay away quite frequently in the UK and are used to rentals from really good to could do with improvement.

The combination of a high level of comfort with a comprehensive welcome package made our stay a special one in West Bay. We have been here before in adjacent accommodation on the same site and Venezuela was considerably better.

Another very enjoyable stay at Venezuela.

Venezuela is a fabulous apartment.

Obviously one would book it for the lovely views - you can spend all day, sea, boat, people watching, but it is also so comfortable. Everything is of top quality and it is very clean. We have stayed a number of times now and can see where items are replaced when needed - and pride in presenting the place to a top standard. Yes, it is upper end re: fees, BUT if you want to have a really lovely base - this is the best apartment in West Bay (in our humble opinion

The apartment is clean and well set up.

It has a great view of both the harbour and the sea. A lovely place to stay to explore beautiful Dorset.

Great location and view, property was clean, lovely welcome bag.

Only gripe is low quality towels, thin and small. Some toiletries would have been nice.

The accommodation was absolutely amazing.

It has it all. From arriving to a secure parking space, a lift up to your apartment floor, the views from a private balcony, being comfortable, harbour, restaurants, beach, cafe, pubs and restaurants all on your doorstep. Thankyou to yourselves and the owners for such a wonderful holiday.

We have stayed here several times and love it, for it's great views and comfort.

The apartment is fully equipped and has a covered balcony. This time we were lucky enough to see a seal swimming in the harbour. Work has started on the harbour wall repairs directly opposite the apartment it would be worth checking the schedule as there was building noise.

Nice place great view

An excellent property in a superb location.

Clean, bright and well equipped.

Lovely property and generous goodies.

The en suite shower was extremely hot, so had to use the other one, otherwise all good thank you.

No problems, clean and tidy with all we needed

What a totally amazing apartment.

Fantastic views of the harbour and sea. Everything you need is catered for in the apartment.so good to have secure parking. Buses a short stroll away. We will definitely be booking again.

We really enjoyed our stay at the Venezuela appartment in West Bay The appartment was imaculate and very spacious and we loved the panoramic views of the harbour and the beach.

The welcome pack on our arrival was so nice and there was even a bottle of milk in the fridge.The appartment was very well equipped with everything we needed to make our stay enjoyable. The information about access to the appartment from Sykes Holiday cottages was very helpful and we would love to stay at Venezuela Appartments again.

We a had a lovely 3 night stay in the apartment.

Everything there we could ever need. Thank you for the goody bag on arrival which was gratefully received. We were lucky with the weather and were able to use the balcony even at the end of October. We also had the best seat in the house when there were fireworks over the water. Thankfully the lift was working again which helped with the luggage. We would recommend the apartment to.others. The only suggestions we would make to improve the experience are minor. The main light in the double room could have done with a brighter bulb and the windows could have been cleaner to make the most of the views but I appreciate this can be difficult near the sea. It might be worth editing your listing to update the lift situation as it might put off people choosing a fantastic apartment if they are unable to manage 2 flights of stairs.

We look forward to returning to this property in the future.

Well presented and a great location

A lovely apartment with a fantastic view of West Bay.

The apartment was spotlessly clean and very comfortable. Everything we needed was provided and the lovely welcome pack was appreciated too.

Lovely apartment with beautiful views across the harbour and out to the sea.

Everything on hand nearby and great base for exploring local resorts. Very comfortable apartment and everything we needed was provided. The goodie bag on arrival was a lovely touch, thank you!

Stunning views from every room.

This gorgeous apartment was in the heart of West bay which is an ideal location to explore the Jurassic coast. It was a pleasure to return to this accommodation in the evenings where we could enjoy sitting on the large balcony people watchi g or e joyi g the sea view. Designated parking was a bonus

The property is excellent with tremendous views over the harbour and out to sea The only downside was the lift was out of action from Monday to Thursday and the 50 steps from car park to apartment were difficult for my wife

This is an amazing property in a fantastic location, everything you could need for your stay is provided including a beautiful welcome pack.

This would definatly be a five star review from us except the lift unfortunatly broke on the first day..if we had any mobility issues this would be a problem, having said that this is a development issue and not something that can be controlled by the owners of the property. We will 100% be looking to book again later in the year.

I absolutely loved my stay at this extremely clean, well equipped apartment.

I loved the views even more! It was a shame the twin wasn’t made into a double, as requested. Unfortunately this seems to be a common theme. West Bay itself is a beautiful little town and everyone was so friendly. I look forward to returning again!

We Loved the property.

The location couldn't have been better with superb view of West Bay Harbour. Apartment was clean and had everything we could want for our stay. Lovely welcome pack when we arrived. Can we suggest that blinds or curtains are hung in living room as we felt we could be overlooked by nearby property and at night with the lights on.

We have visited the apartment several times and always look forward to our time there.

It is an amazing location with excellent views of the harbour and sea. It was lovely to have a welcome pack this year, which included a few basics and a couple of little luxuries. The lounge area furniture has been replaced and is a bit more comfortable and we could tell there has been a bit of refurb . We have previously used the ground floor entrance by the cafe, but the door key code would not work (we were told by a resident it hasn't for a while and they use a key) so we used the car park entrance at all times.

On the plus side the apartment is in a great location and well appointed with great views.

However, we were disappointed we had to clean the majority of the windows to see them - having said that the patio doors had been done, which is a pity because the views were one of the features which attracted us. The main issue was the seating in the lounge area was very uncomfortable which made it hard to relax. There was also no welcome pack (a small milk would have been nice having just travelled 280 miles to find the local shops closed) and nothing in the welcome folder to show how the heating and TV worked which was frustrating. All in all we enjoyed our stay but sadly will not be returning because of the issues mentioned. Reading others comments it seems there is a common theme which really could do with being sorted out.

Lovely apartment, thoughtfully furnished.

But for £800 for two nights we might have expected a few things: 1) the temperature control on the shower in the bathroom has gone. It was boiling hot and very uncomfortable for showering. It couldn’t be adjusted cool enough. I was not able to wash my hair under the shower on either morning we were there. 2) the temperature control on the shower in the ensuite has gone. It was too cold! Unpleasant and couldn’t be used to wash hair either. Surely I’m not the first person to mention this. This seriously marred out stay at the apartment and I think you should consider giving us a considerable refund, since it affected our time there so much. I look forward to hearing from you further about this issue. 3) your guest information contains the wrong gate code. Serious matter! We only got back into the car park in the evening because another resident or guest wanted to enter after we’d been fumbling with the key code for fifteen minutes. 4) rugs or mats by the beds would have been nice to step onto when getting into and out of bed. As it was, my bare feet collected gritty bits on the bedroom floor and then went into the bed. 5) the lighting in the sitting room area needs attention. Sitting on the sofa in the evening, it was impossible to read in the gloom. There needs to be extra lighting, maybe a standard lamp, in addition to the ceiling lights. 6) the flooring on the balcony is horrible spongy stuff, curling at the edges. 7) the second bedroom is actually a very small room. You have to squeeze along the end of the bed to get to the balcony door. The wardrobe has very limited hanging space and shallow shelves instead of drawers. So, lovely apartment but there are serious shortcomings when you are charging £400 per night for our stay!

When we arrived we were pleased with the accommodation.

Very well equipped. However there were no instruction manuals for any of the appliances. This would have helped a great deal. We could not get the main tv to respond to the remote after the tv had been on for a while. The weather was very bad during our stay, high winds and rain and as the lounge seating was so uncomfortable we ended up coming home early.

Our 2nd stay this year.

As previously, the apartment was well presented, with lovely bedding and towels. Basics were included. The 'West Bay Day' was on during our stay, we love live music so it was perfect for us, but with the entertainment literally yards away, and very loud from noon til 11pm this should perhaps be taken into account. We love staying here and will be returning.

Very nice apartment in a great location with views.

Kitchen well equipped. Dishwasher top rack kept on coming off its rails due to end cap missing. Sky sports channel would have been great. We emailed Sykes cottages to request the 2 single beds to be made in to a double in the back bedroom but this didn't happen. Overall a nice stay.

On the plus side: - Excellent location.

We especially enjoyed the view of the harbour and surrounding beach hills and sea. Having stayed in the area many times before, visiting relatives in the Dorset, it was nice to have a different perspective. On the down side: - • I specifically requested that the twin beds be made up as a double. Despite being offered this as an option, this did not happen. • Despite the response to a previous reviewer in August, there was no flexibility on arrival time. • Although we were given a local number in case of a problem, this diverted to Sykes. Although the agent I spoke to was as helpful as possible, I was told that my call could not be transferred to the local agency. • The property was advertised as being child friendly, but a cot was not available nor could a source for hiring one be recommended. • Being forewarned, we were relieved that the lift did not break down until leaving day. • Considering the price, the “bare bones” atmosphere on arrival, i.e., no welcome pack, was disappointing.

Our second stay in Venezuela and was so much better as the windows had been cleaned!

Appreciated the tv that we could all watch in the lounge. One small thing - the lighting in the second bedroom (itself quite a dark room) needs to be brighter! Otherwise a great stay thank you.

We loved the situation of this apartment.

We could look over the harbour, see the sun rise and just relax. The small rear patio has a lovely view towards Lyme Regis. It was well equipped with everything we needed. The beds, bedding and towels were clean and comfortable. Literally two minutes to the sea, with lots of local places for snacks or main meals. We will certainly look at a return visit. 100% happy with our stay. ----------------‐ For the owners information... this is not a complaint but may be helpful. In the bathroom in the hallway.. where you turn on the bath/shower there is a slight dribble of water which is seeping into the tile grout below. They may wish to check this.

Beautiful apartment in a fantastic location central to everything.

love the quality of the fixtures and fittings. Views are amazing. There is a large flat screen TV in the living room now which previous people commented was needed. Would stay again. WELL DONE !!!!

Fabulous

We booked the property for a Christmas present for each other.

When speaking to Lyme Bay holidays a few days before our departure, I mentioned Christmas tree or festive decorations. I was informed that the owner does not offer this. Was very disappointed as it was the Christmas period and the apartment just looked bare for the festive holiday. With the cost of the holiday a bottle of wine would have been nice. No welcome pack or goodies supplied. No instructions on how to change the temperature in the living room. TV in the living room definitely needs to be bigger. Ended up going to the spare bedroom to watch TV. Would have rather stayed in the living room, so that you have option of the view, also TV.

Brighter lamp in the lounge area for reading .

Otherwise fantastic property comfortable stay , great location & fantastic Views .

We requested windows were cleaned before our arrival due ti negative reviews and this happened thank you - without this the whole experience of the apartment would havebeen spoilt as views were fabulous.

A larger TV in lounge are would make a difference also as although there for the view when u do want to watch TV from sofa it's too far away and too small. A lovely apartment that we look forward to returning to. Shame lyme hidays no longer include welcome pack as this was a really feel good gesture the beginning of your stay

Lovely apartment, very spacious, well equipped kitchen, wasted on us as with such a variety of eating places on the doorstep we ate out all the time, think it's time to upgrade to a bigger tv for the living area especially as the furniture is the other side of the room, we were asked if we'd like clean bedding and towels half way through stay as we were there for 10 days, we stripped the beds as requested but the bedding and towels never arrived, but on the whole we had a great holiday, window's desperate for a clean, but appreciate it's coming to the end of the season

The apartment has the most amazing view of the harbour and sea which is it’s main selling point.

It was clean and tidy and has excellent facilities. There are a few things that need to be addressed if I were to award it 5 stars across the board, as follows. 1: the en-suite in the main bedroom has a smell of ‘drains’. There was an air freshener in there when we arrived to try to mask it but it had run out so we had to purchase a new one which we left behind when we vacated the apartment. We had to put bleach down the sink, shower and toilet every other day to try to stop it. This was actually an issue back in 2010 when we first stayed in this apartment. The shower cubicle sealant and door sealant has black mould in places which isn’t very pleasant to look at and use. In the lounge there is no dining table, but there is space for a small round one and 4 seats next to the pillar, which is otherwise a large wasted space / opportunity. The main TV in the lounge/kitchen is tiny and you can only really watch it from the breakfast bar, or go and watch TV in the bedroom. We were lucky to have great weather so didn’t watch much TV but when we did want to it’s not ideal. There are no guest parking facilities if someone visits for an overnight stay, we were lucky to discover the spaces outside the apartment that area not well signposted and are on a donation basis, at a minimum make people aware of this in the literature, or better still set up an arrangement for customers guests to be able to park / pay to park cheaply overnight nearby. Finally, setting an earliest arrival time of 4 p.m. is too late, especially when previous occupants have to be out by 10 a.m. if this could be brought forward to 2 p.m. or ideally mid-day that;d be so much better as you could enjoy the day of arrival much more. If all of this things were addressed I would score this appartment 5/5 across the board.

The apartment is lovely.

The views and the location are great. However, the level of cleanliness could be better. It’s mostly clean & the beds & linen are clean as expected. But there is a lack of care. The kettle is so full of limescale you have to fill it quite full or the limescale comes out into your cup and it doesn’t pour properly. There were discarded labels in the second bedroom wardrobe. I know this isn’t actually dirty but it shows things aren’t checked. The microwave was clean inside but it was dusty as was the little table next to it. The windows are very dirty. I know the apartment is on the second floor but most windows have a balcony outside them. We had to wash some of the crockery and cutlery before we could use them. When leaving we are asked to put all linen in a bag because of covid which is fair enough. But the same care doesn’t seem to be taken with us having to use things after previous occupants which haven’t been thoroughly cleaned. We stayed in one of your other apartments in West Bay last year and had no problem. I also spoke to someone at your company concerning the cleanliness after seeing a similar review to this one. I would love to stay here again but until the cleaning company you use improves their standards I would be reluctant to do so, which would be a great shame.

Fantastic location but the smell of rancid cooking oil from the cafe below was awful.

Thankfully this was during the day only and not in the evening as it was closed. The property had not been cleaned that well as there were dust balls everywhere, used crisp packets under the sofa in the living room and also in the 2nd bedroom. This does surprise me as there should be more than enough time to clean the property as on the change over day you need to be out by 10am and the next guest cannot check in until 4pm!