Ladylands Cottage

I’m glad you had a lovely holiday and enjoyed the garden. Hopefully next time you visit we won’t have a drought and it will be more colourful!

Thank you for your review. I am glad you enjoyed your holiday.

We had to ask you to leave almost an hour after check out time. We are not able to accommodate late checkouts without prior arrangement. We feel that it is important to provide some additional context to your review; Unfortunately, we had to raise several issues with you regarding numerous items broken and damaged during your stay and with the condition in which the property was vacated. We understand that raising these issues with you may have influenced the nature of your review. We are always happy to help guests if there is a problem and would have assisted you had you raised any concerns during your stay. However, no issues were raised by you when you arrived, during your stay or when we met you. A review should be factual to help other potential guests - unfortunately some points of your review are not factual. For completeness we have checked the points raised by you in your review; You claim the downstairs shower wasn’t working: subsequent guests have used this without any difficulty. It was tested today and operates correctly. The heating was switched on well in advance of your stay and blankets were provided in addition to duvets. The guest review following yours stated the cottage was “cosy and comfortable”. The cottage listing regarding facilities accurately reflects the facilities available; there are two working showers and a bath. The property is always thoroughly cleaned and prepared between each stay and was presented to you as clean and tidy on your arrival. Unfortunately, the condition of the property at the end of your stay did not meet the same standard. We always aim to give guests a positive holiday experience and ensure our listing is clear and accurate. We address any concerns raised during a visit and welcome factual feedback from guests.

We welcome muddy hikers, mountain bikers, festival goers, children and pets so the cottage furnishings aren’t brand new, people can relax and we don’t charge top notch prices. I wasn’t aware the hair dryer was damaged and have removed this. Two of us cleaned the cottage for over three hours prior to your arrival so it was cleaned thoroughly. We ask that guests strip the beds that they have used so that they retrieve children’s toys, nightwear, watches and ear-pods - other self catering establishments boats etc are similar. I have asked guests to empty bins and leave the place tidy so it is ready for cleaning for the following guests as all Sykes cottage owners do. You gave us a low rating yet you say the cottage is beautiful, location great and you enjoyed your holiday. This is disappointing for us when we work hard to give guests a good holiday.

Thank you for your feedback. I’m really pleased that you had such a lovely holiday.

Thank you for your review and your recommendation for other guests to book at the pub- many of the local pubs are very busy in the summer. I’m glad you enjoyed your stay at Ladylands Cottage.

I was disappointed to receive your review as no issues were raised during your stay. I don’t advertise a “Welcome Pack” but try to leave some essentials guests might need on arrival. Most guests appreciate this. The boiler and radiators are new. Unfortunately, some guests alter settings although asked not to and this overheats the thermostat zone compared with the rest of the house. This can shut the boiler off. There are fires for guests to use. There are two showers available. There is a new village farm shop with local produce - this is signposted at the end of the road. We always try to ensure that guests have an enjoyable stay.

I’m so pleased you enjoyed your first visit to the island and hope that you will come back again. Many of our guests are walkers and cyclists - the utility room offers space for boots and winter weather clothing. The cottage is immediately adjacent to a footpath and cycle path leading to the Tennyson Trail. It was nice to meet you!

We are lucky to be surrounded by beautiful countryside and adjacent to footpaths. A lot of our guests use the cottage as a base for walking, exploring the countryside and coastal paths. I’m glad that you enjoyed your stay at Ladylands Cottage and hope that you will visit us again. Thank you for being great guests!

I’m glad you enjoyed your holiday and discovered the local pub which many guests have recommended. We have tried to be more accommodating to less mobile guests by providing step free access from parking and a ground floor toilet and shower. However the garden is on a sloping site and the bedrooms are upstairs.

Thank you for your comments here and in our Guest Book. I’m pleased that you have enjoyed yourselves so much and discovered some great places to visit. The views and walks from the cottage are lovely. Thank you for being great guests and we hope that you will come back to us.

Thank you for your feedback. I am glad that you enjoyed both the cottage and the garden. The TV isn’t huge but does have Freeview. We have a freezer compartment large enough for the children’s ice creams but not large enough for a week’s shopping. However there is a tiny shop in the village, a village store with a good selection at Brighstone and a Co-op within five miles. There are also some really great pubs for eating out and some lovely local produce available on the island. We would be very pleased to see you again if you make a return visit. Thank you for your feedback which helps us to make improvements.

If an item isn’t included in a cottage listing it may not be available- currently our listing doesn’t include an ironing board but I take your point that some visitors might want one. All information about the cottage, wi fi, appliances and emergencies was emailed to you prior to your visit. Emergency information is displayed on the wall next to the wc and Sykes provided an emergency contact number. We were able to assist you when you locked both of the keys in the cottage although, as it was a busy afternoon (Saturday), Sykes were unable to relay your message immediately. Unfortunately, we cannot be responsible for the behaviour of other guests and I am sorry they called when you were obviously busy clearing up and preparing to vacate the property. Sykes are very clear in informing all guests of check out and check in times. We would ask all guests to respect these so that we have time to prepare the cottage for new arrivals. We always like the have the cottage looking clean and welcoming. We trust that despite these minor irritations you had an enjoyable holiday.

Thank you for your feedback and your lovely comments. We do ask that small children are supervised in the garden because the steps are unfenced. Some young visitors have discovered the slopes are useful for rolling down! There are also flat areas for games. Our own grandchildren sometimes visit. There are indoor and outdoor games for the children. You are right that the view from the top of the hill is great and well worth the climb! There are lovely walks and cycle rides in quiet lanes surrounding the village.

The view is definitely worth the climb! We love the walks around the village. I’m pleased that you enjoyed your stay and thank you for your review.

We advise visitors to supervise children in the garden in our listing because of the access steps (which are not fenced) and changes in levels in the garden. We do allow well- behaved dogs but again would advise that these are supervised.

I’m sorry you found the heating difficult - you were the first to use it. It’s a new system with timer and thermostat (apart from the storage heaters). I have included some instructions in my cottage info now. I will always try to help any visitor with a problem and was glad we could sort that one out quickly.

Thank you for your lovely review and also for looking after the cottage so well. I am glad that you had a fantastic time and visited so many lovely places. You would be welcome back anytime.

Thank you for your feedback.

I’m pleased that you enjoyed your holiday, the cottage and visits to local places. Thank you for being great guests.