Chalet 58 - The Beach House

6 Customer Reviews

• "The area is absolutely stunning, and we loved both the property and the surrounding properties."

  It felt peaceful, safe and comfortable, and the children particularly loved being able to play outside. We also really appreciated the thoughtful extras provided, such as the puzzles, board games and DVDs. These were such a lovely touch and actually encouraged the children to put down their tablets and spend time doing the puzzles together, some of which they completed over and over again! There were, however, a few things that could be improved. We weren't keen on having to pay separately for electricity. When staying in holiday accommodation, I would usually expect utilities to be included in the price. I found myself regularly checking the electricity balance because I was worried about it running out, which added an unnecessary bit of stress to what was supposed to be a relaxing break. The cleanliness could also have been better. We found balls of dust and hair on the carpet and underneath the bed, to the point that I actually wished there had been a hoover available so I could clean it myself. The shower also appeared to have quite a lot of hair blocking the drain, meaning the shower tray filled with water very quickly and could potentially overflow if you weren't careful. Despite these issues, we chose not to complain during our three-day stay. We were enjoying ourselves, slept extremely well, felt safe and comfortable, and didn't want to make a fuss over things we could manage for such a short break. Unfortunately, what did leave a sour taste afterwards was discovering that I had been charged an additional £15 for "stained bedding". We did not leave any stained bedding, so I was very surprised by this. The only items I can think of that may have been slightly marked were small hand towels that we used as bath mats. Because the shower wasn't draining properly, it was difficult to dry off before stepping onto the floor without getting our towels wet. Combined with the dust/dirt already on the floor, this meant the small towels became slightly muddy, although nothing that wouldn't come out in a normal wash. I actually regret not raising the cleanliness issues during our stay because it feels disappointing to have overlooked them and simply got on with our holiday, only to then be charged £15 afterwards for something so minor. Overall, we genuinely had a lovely three days here and there is a lot to recommend about the property. The location is beautiful, we were comfortable, and the children had a brilliant time. It's just unfortunate that the additional charge at the end changed how we felt about what otherwise would have been a really positive experience.

  Thank you for your feedback. I'm pleased you enjoyed the property, games DVDs and surrounds and that the kids had a great time. I am as transparent as possible on the advert about the coin meter as it is always difficult to advise on costs as guest preference for usage varies. The dust and hairball have been discussed with the cleaning company and the drain will be checked, thank you for letting me know, it has been a busy summer season and so it will be double checked. The cleaning company contact number is in the property information pack and Sykes also have multi communications channels including phone,email and whatsap and we would have addressed any concerns immediately if we had known at the time. Cleaning protocols will be reviewed and all areas mentioned will be double checked. Regarding stained bedding apologies if this was communicated to you, it was blanket throws that had mud and/or leaves on them that regrettably wouldn't come out in a standard wash. Property Owner

  Reviewed by Makeda3.0★Aug 2026

• "The place was ok."

  Main problems were: Lack of air con / enough fans (we brought 4 with us, which was just enough). One of the racks in the kitchen cupboard was really dirty - it had mouldy grease on it. One of the pans was also dirty and the upstairs toilet wasn't very clean. Also some little things - no washing up sponge (odd given there was washing up liquid) and almost no toilet paper. One of the over door handles is coming off. My wife spent 20 mins on the first night removing bird poo from the outside table and chairs. Most odd of all, the barbecue was full of cosilite, which is a kind of heating coal. That was quite dangerous as it looked a bit like charcoal briquettes but you can't cook with it. I only realised when I started to light it. Has the barbecue really not been used since winter? I realise this is a lot of gripes but we thought we would raise as they are all relatively easy to fix. We still had a decent time at the place - it's a nice setting.

  Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay at the chalet. We would like to clarify that this property is advertised and let on a self-catering basis, and the items you have referenced are not included as standard within self-catering accommodation. As you noted, we do try to provide certain basic items where possible, and we are glad these were of some use to you during your stay. The cleaning concerns you raised have been passed on to our housekeeping team to ensure standards are maintained going forward. Regarding the barbecue, as this is a self-catering property we do not supply coals, and we believe these were most likely left behind by the previous guest. We would also like to note that we were in direct contact with you during your stay regarding the garden chair and wine glass that you broke, and we would have welcomed the opportunity to address these issues at the same time had they been raised with us then. Finally, we would like to mention that two fans were provided at the property, and your stay coincided with a period of particularly high temperatures. We appreciate your feedback and hope to welcome you back in future. Property Owner

  Reviewed by Peter3.0★Jul 2026

• "Never been here before, we really enjoyed it and the chalet was really nice to stay in."

  I do think the swimming pool could be a little warmer as i found it to cold to swim in. But overall we had a lovely stay and would love to come back again.

  Thank you for your comments, the heated indoor swimming pool temperature is outside my control and I appreciate that it can be subjective and personal preference. I'm glad you had a lovely stay though and please do visit again. Property Owner

  Reviewed by Janette5.0★Apr 2026

• "We initially struggled to find the site (there was no signage at the entrance)."

  By the time we'd checked in at reception and located the chalet it was probably around 4pm and getting dark. Upon unlocking the door, we could tell immediately that it was dark, cold and smelled musty. There was no heating or electricity. The fridge therefore was switched off with pools of water on the shelves. It takes 2-4 hours once a fridge is switched on before it is safe to store food. While accepting we overlooked the fact that we should have brought £1 coins for the meter, it was clear that this lodge was not going to be habitable that evening. In addition, we found the back door to be unlocked and slightly ajar, giving rise to concern as to whether there was anyone else inside (no way we could see in the dark and I certainly wasn't prepared to explore upstairs via my phone torch). Therefore, we had no choice but to return to Dover and stay overnight in a hotel. Next morning we returned and put the electricity on (still none the wiser how many coins we might need) and turned on the lights. We made the following observations: no instructions on how to use the heaters, so I had to phone in a second time no welcome pack (everywhere else we go leaves a little basket of maybe teabags, biscuits etc., pint of milk etc.) the grill was unclean and itself did not work while we got the shower to work, there was no red-light indicator to inform whether the hot water was on or off cobwebs and dust, in particular in the bathroom, with the toilet brush lying on its side upon investigation one of the electric heaters didn't actually work it looks like there's supposed to be a light sensor above the keysafe outside; needless to say, this didn't work Overall, this accommodation fell significantly below our expectations and we will not be returning.

  Thank you for your thoughts, it is a rural village but there are directions on the key email that we send out pre arrival and the postcode provided directs guests straight to the property. There is no need to check in at reception as guests can go straight to the property. I appreciate that the weather when you visited was winter and there may have been damp in the air so I will ask the housekeeping team to ensure they air the property between guests on changeover by opening windows or if the property has been vacant before a guest arrival. As the property is self catering we don't include welcome pack but guests can of course buy provisions locally if required or bring with them as needed. I will have the grill and electric heater checked and guests can turn the shower hot water on by turning the dial and it heats within about 10 seconds. There is also an information pack at the chalet with instructions for all appliances and amenities, this is wall mounted in perspex by the dining table outside the kitchen next to the fire extinguisher. I am sorry you were disappointed on this occasion regarding the property which has been an isolated incident as can be seen by our previous good reviews with excellent scores. Property Owner

  Reviewed by Jonathan1.0★Nov 2025

• "I have stayed at this holiday park many times over the years and Chalet 58 is a fantastic chalet in a great location."

  It has lovely sea views from the rear BBQ area and the beds are very comfortable. I stayed here for a few nights with my two boys and we all had a lovely time. Plenty of children's DVD's and board games in the chalet and everything you need in the kitchen to prepare food, I highly recommend Chalet 58.

  Thak you for your feedback, and for the top scores for cleanliness,comfort ,facilities and maintenance. I'm glad you enjoyed the views too, that the kids also had a great time and that the kitchen had everything you needed. Thank you for the recommedation and I hope you visit again soon too. Property Owner

  Reviewed by Laura5.0★Sep 2025

• "Had a lovely few days here."

  Everything you need, clean and nicely decorated. Stairs in the cottage are very steep. Not a problem for us but could be for older people or young children. Great location on a great site. Brilliant having the indoor pool as weather wasn't good while we were there. An absolute little gem of a place.

  Glad you had a great time and made us of the indoor pool, thank you for the fabulous scores for everything as well. Property Owner

  Reviewed by Kim5.0★Jul 2025

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