Heath Retreat

Thank you ! We hope to see you again.

Thank you for your review - they are very important to us. We were so pleased the weather was kind to you and you were able to use the pool whilst also enjoying the local area. Many thanks again

Thank you for your feedback. It was a pleasure to be able to provide assistance and support for a difficult week. It was lovely to meet you and we would be delighted if you were to return when you have time to explore the area more,

It is with great regret that we find ourselves having to respond to this review and it has taken us some time to consider what to say but it is important that future potential guests understand a little better the background. All of the issues raised by the guests related to the pool and pool area. They were raised on one particular day, early in the guests’ stay after some very severe weather. Clearly we cannot control the weather which had an adverse impact on the pool, but to address this and the other two issues, the owners did all we could on the day that we were notified and within 24 hours, maintenance staff had come in to finish off the work started by the owners such that the pool and its surroundings were in a suitable condition, and approved personally by the guests. The owners also offered to pay for the guests to eat at a local pub by way of an apology but were advised they felt we had reacted quickly to their issues and that was sufficient. Regrettably a week after their departure Sykes contacted us with all the same issues and advised that compensation was being demanded. This was quite a surprise to the owners, having had it refused in person, but as they had previously offered, they duly gave what they had suggested. Some days later this review appeared on the website. Whilst the owners acknowledge some things were not as they should have been, they have found this quite disturbing after their reaction and service to rectify the problems was greeted with approval and thanks at the time. As in all areas of life, mistakes do happen but it is how they are addressed and rectified that is important.

Dear guest, Thank you for your feedback and positive comments. I have discussed the tennis court with Sykes and asked that all images are removed, we don't list it as a feature as i agree it's not playable so i apologise for any out dated images that were misleading. We have begun work to fix the loose paving stones as well as other maintenance work to the grounds. Thank you also for your comments about Digby, usually the owners will ask all guests if they are ok with dogs or not and he will be kept away if there are any concerns but i fully appreciate your feedback and will again have this added to the listing for customer awareness. Thank you and kind regards Heath Retreat Management

Thank you very much for your kind feedback, we hope to welcome you again soon. Kind regards, Heath Retreat Management