Biskey Steps

Really enjoyed staying at this property.

Close to all local shops, bars, restaurants and also Bowness for boat trips etc. Whilst this property might not be 5 stars it is very homely and amazing for the price and I would highly recommend it.

If this was before the noise problems it probably would have been a 5.

We never realised on booking that we was below another property well, sleep was disturbed, kids running around playing with a ? ball above us on what seemed to be laminate floors you could even hear them on the ground floor at around 0700hrs onwards through the day. I understand if this is a rental it would depend on the guests, but I wanted to highlight this wasn't obvious to us on booking. Boys of cleaning that could have been improved sofa dirty, coffee stain on the bedside table, hair in the bath. A bit tired in areas, limited parking, but overall it was a decent sized property for the price that we paid as a family of four on this particular weekend compared to hotel prices, which also gave us the ability to cook and eat.

Our experience was very nice overall, and the house has everything that's needed and it's in a great location.

There were a couple of improvable details tho: when we just arrived, it was a Sunday evening, and there wasn't any information on how to lock the entrance and back doors. We are not used to the type of lock system, so it took us a while to figure it out. Same for connecting to the WiFi, the process wasn't very simple and we had to struggle to figure it out (and even though the owners said there was information about it, we couldn't find any). The last thing is that the house smells a lot like dog and there's lots of dog or cat hair in the living room, so if you are allergic maybe that's good to know! It sounds like I'm complaining a lot, but besides those details, everything was well equipped and quite clean!

Nice property in a great location.

If you are the kind of person that moans about a bit of flaking paint or a cupboard door not shutting right then it's probably not for you. The owner could spend a fortune updating everything but then it wouldn't be such a bargain price. We loved our stay here.

The insides of the kitchen cabinets were dirty, there was mold on a door, I had to clean everything (I have the photos).

The musty smell downstairs was very strong. The floor in front of the main door is very slippery and dangerous when it rains. The house is very nice and other than reported, it was clean. Kitchen well equipped, nice sofa and tv.

Would have been 5 stars but the lack of parking (although aware of it beforehand)prevented this.

As for the place itself? wonderful, spacious, clean, warm, ticked all the boxes. It’s close to everywhere and very well priced. We would definitely stay again Thank you

We are pursuing a formal complaint, so in brief: dangerous steps to the property for anyone with any kind of mobility issue, inadequate security to the property/difficult to lock.

unlock front door, we could find no parking provision on nearby streets, general standard of the property is poor, poor outside space and inadequate customer response from Lakelovers on site when the issues were raised.

We only have a couple of issue's 1st there was no timer set on heating seeing as we came in February and my thought were the heating should of been set in the morning for guests comfort.

Next on the property description there was no mention that the property was split into two part's, we found the people upstairs with young children very noisy and will not be returning to your property again

On arriving at the property,we had been given the incorrect code to open the key box, luckily had phone number and a gentleman was able to give us correct number and apologised for error.

The property downstairs is extremely well equipped. The time of year we went was cold and obviously made a difference to the temperature in the cottage, luckily we were able to keep heating on whilst inside. The upstairs rooms and bathroom were very cold. It would have been extremely useful to have had television s in the bedrooms. Only 1 TV in the property wasn't enough for winter days and evenings. Everyone enjoyed their stay. I was chief Cook and bottle washer and found the kitchen extremely well equipped. Didn't use dishwasher etc. Parking was very awkward even for 1 car. Cottage was well situated for walking into Bowness. Thank you.

Great comfy property.

Very spacious - wide hallway and staircase, great seating space in the lounge. Really pleased. Also great to have a lockable porch so shoes could be left in there. Someone previously I think used the tumble dryer and closed the door afterwards, leaving it quite wet in the drum and loads of fluff was in there - which put us off using it. Lakelovers sorted this really quickly for us. When we first arrived, (and this is really picky.....) the toilet paper was quite thick and although this should be a positive, it didn't flush very easily for some reason - almost as if the toilet has a too narrow pipe. The toilet was blocked for us a few times but as soon as we started to use a thinner toilet paper it was fine. This property is the lower two floors of what was possibly a larger residence. The upper part is also rented out and it can be rather noisy when they move chairs or roll things along the floor above. Didn't seem to happen at crazy times though so not an issue - just a little annoying to hear in the morning when having a lie-in!! The shower hose was quite stiff which meant the shower sprayed quite a lot as it was hard to control it. I suggest using a metal hose would make it more flexible and therefore easier to control and less splash outside the shower area. This is a lovely property and I would happily stay again - I just hope my comments/suggestions would make it even better in the future.

Loved it great location beautiful house very clean with everything we needed would definitely book again and recommended this property.

The only thing I would mention was the musty smell when you first come in the front door, but it’s in the lakes with heavy rain so understand rheee might be issues and not really enough to mention lion this as you are probelbpy already aware. And it’s not enough to put us off and didn’t want t effect our holiday. Thanks for an amazing time

Really enjoyed our second stay at biskey steps Booking again in a couple of months Thank you

Wonderful location,great property.

Parking never an issue.Would recommend.

The only problem was that you could hear the people upstairs moving around

The kitchen wasn't as clean as previous properties, especially the oven

Parking is not good as although a permit is provided there are not a lot of spaces.

The property was not as clean as i would have expected with the current covid problems, dishwasher was left full, dust on bed headboard and cobwebs in bedroom. quite a lot of noise from the people upstairs .

The stay was fine.

The house is in a great location, very close to all the amenities in Bowness-on-Windermere and a good base for exploring the Lake District. The house was spacious and reasonably well equipped. However, there needs to better cleaning and investment in the property. The house had a persistent damp smell, despite us regularly opening all the windows. There is extensive black mould on the kitchen wall, which needs dealing with urgently. The house generally felt not very clean, including the sofas and bedding etc. I dropped a book under the sofa, and was shocked how dirty it was. The house clearly hasn't been deep cleaned for years. My partner's asthma was badly triggered when we were in the house by the mould and dust. The inside of the washing machine was mouldy and our clothes came out smelling worse than when they went in. The house has the potential to be a great holiday cottage, but we would not return or recommend the property in its current state. Finally, there is an apartment above and there was quite a lot of noise whilst we were staying. Obviously nothing can be done about this, but it is worth being aware of it, if you want peace and quiet.

This was our first holiday as a family post lockdown (paying a premium for the cottage), and upon arrival we found the property to be in a disgusting state of cleanliness.

Considering the additional measures for cleaning and sanitising holiday properties in line with formal guidance, we were particularly shocked to find visible dirt, dust, hair, used tissues (I could go on) throughout the property. We immediately contacted Lakelovers who were very apologetic over the phone and did offer to send a cleaner to the property. However, given the lateness of the day due to the later entry time permitted, we declined as we have a 2 year old and quite simply what were we expected to do in the mean time waiting for the property to be cleaned, sanitised and left for the advised time before re-entry. We therefore tried to clean the property as best we could but still due to how filthy it was, we never felt comfortable there. We provided a series of photos to Lakelovers, but had to chase for a response. Eventually, we received a response and were told that as we had declined the offer of a cleaner on the Saturday evening, they would only offer a £50 gesture. Our original complaint was not seeking monetary return, more an acknowledgment that this was simply not acceptable under any circumstances, but particularly given the situation with the pandemic. The response almost implies that we were to blame for not accepting the offer a cleaner opposed to taking any responsibility for the state we found the cottage to be in. We and family members have used Lakelovers on a number of occasions previously, due to this experience and the response received we will not be booking with you again nor will we be recommending you to others.

Generally the property was extremely good, but with a few little niggles.

I found it difficult to open the key safe in the rain on arrival. Toilet was not as clean as I would have liked. Bathroom sink drains very badly. Reported and quick response visit but not fixed so reported again. Unsure of a 2nd response visit but not fixed when we left. Shower screen needs to be bigger or different as very difficult to not spray water everywhere. Lovely shower though! Inconsistent message as to leaving time as we were told 10am but as we were leaving cleaner came and was put out that we were still there as she thought time should be 9am. Both fridge and freezer set VERY cold.

Great location minutes from town and had everything you wanted and all good quality Enjoyed our stay