Deer Thwaite

8 Customer Reviews

• "Lovely warm, comfortable and spacious cottage in a very convenient location to explore the Lakes, thank you very much!"

  A little of the gloss taken off by some technical issues with the TV and the dishwasher stopping working, but luckily the cottage was very well equipped and had plenty of games too. New bathrooms excellent!

  Dear Kirsty. Thank you so much for your kind words. We are so pleased you enjoyed the cottage and especially the new bathrooms. There is a brand new dishwasher going in this week and we will have the TV checked. We hope you return in the near future. Maria and Steve. Property Owner

  Reviewed by Kirsty4.7★Mar 2024

• "We’ve been staying at Deer Thwaite for over 10 years and this was another great stay, apart from a few niggles that could be easily resolved."

  The en suite shower hose is leaking so badly hardly any water comes out the shower head, the radiator in the bedroom with velux windows doesn’t work and the dishwasher has a broken spring on the flap where the tablet goes so it doesn’t spring open and the tablet gets trapped, we worked around this by just putting the tablet on the top shelf. Despite these minor issues we will of course be back again next year. Jon, Vicky & Jacob

  Dear Jonathan. Thank you so much for your feedback. We are really pleased that you enjoy the house so much and look forward to your return visit. I am pleased to tell you that we are having a brand new ensuite fitted starting next week. I am sure you will enjoy it on your return stay. We will attend to the other issues forthwith before any other guests arrive. Once again, thank you for staying and your valuable feedback. Maria & Steve Property Owner

  Reviewed by Jonathan3.8★Oct 2023

• "Spent 2 days without Internet and TV with maintenance unable to help."

  Central heating only worked for 24 hours in what was a cold house. Car parking was a nightmare. Would never consider returning. Also although we complied I think it is unfair to insist the guests dispose of their rubbish in the skips provided. Isn't that what cleaners are for. Sykes customer services were hopeless.

  We are sorry you were so dissatisfied with your stay. The internet issue was a simple matter of the connection being put into the wrong socket and was rectified within one hour of us becoming aware of the problem. The central heating did suffer a loss in pressure, for which we apologise. This has now been completely rectified and the system is working perfectly fine. There are and were electric heaters available. There is ample parking for 3 cars at the property and an additional 8 visitor parking spaces, and we have not had any comments about this before. I cannot comment on Sykes customer service except to apologise on their behalf. Maria and Steve. Property Owner

  Reviewed by Kate1.9★Jul 2023

• "The boiler didn’t work."

  There was no heating ever and no hot water after 24 hours. When I reported this, some maintenance guys came round and set the immersion heater so we had hot water (and a certain amount of mud traipsed through the property which we cleared up). They said they’d get a proper boiler engineer in but (s)he didn’t come during our stay. Apart from that the cottage is lovely, so lovely that it cries out to have soap and shampoo provided.

  Dear Jill, We are sorry that Lakelovers maintenance team left a mess. This is not up to their usual standards. As for the issue with the boiler, we again, can only apologise. We are pleased that you think so highly of the cottage and really do hope you will stay again. We value your feedback and your visit. Maria & Steve. Property Owner

  Reviewed by Jill4.1★Jun 2023

• "A great stay, great location, really comfortable, quiet, spacious, comfortable beds & lots of hot water."

  Well equipped kitchen. We were very happy. The only disappointment was the level of cleanliness. The property had been cleaned but not deep cleaned LOTS of cobwebs in the kitchen & lots of long term dust on skirting boards & bathroom towel rails, oven door not cleaned etc. Thought the property would have had a deep clean at start of session. However everything else was great so did not stop us enjoying our stay. We would return Thank you.

  Dear Debbie, We are really pleased that you enjoyed your stay so much and that you would happily return. We are sorry to hear about the dust and cobwebs - this will be addressed and dealt with at the next cleaning. We hope to see you again very soon and thank you for your valuable feedback. Maria and Steve. Property Owner

  Reviewed by Debbie4.7★May 2023

• "A lovely cottage with a beautiful garden area."

  Quiet but with easy access to Ambleside and Windermere, plus walks from the door. Very well equipped and comfortable cottage. We would hope to return. Thank you.

  Thank you for your kind comments, we are so pleased to hear that you enjoyed your stay. We hope to welcome you back very soon. Maria & Steve. Property Owner

  Reviewed by Michael5.0★Apr 2023

• "A nice, well equiped and comfortable cottage."

  Stayed in March so it was good to come back to a lovely warm cottage after our many walks on the fells. Small problem over the lack of toilet rolls when we arrived but one phone call to Lakelovers solved this and more toilet rolls were delivered in an hour - well done to all concerned.

  Thank you for your feedback. We are glad to hear that you enjoyed your stay and we were able to resolve the issue with the toilet rolls. We hope to welcome you back very soon. Maria & Steve Property Owner

  Reviewed by Alan5.0★Mar 2023

• "We have stayed at Deer Thwaite twice before so I think the fact that we went back again says it all."

  Hi Diane, We are so pleased that you enjoyed your stay at Deer Thwaite and hope to welcome you back again very soon. Maria & Steve Property Owner

  Reviewed by Diane4.7★Feb 2023

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