25 Kingfisher Court

Thank you for your feedback. I’m pleased you found the beds prepared, hot tub ready, check-in straightforward and kitchen well equipped. I would, however, like to clarify a few points. Our caravan is clearly advertised as pet friendly, and we welcome our furry friends. It is cleaned between stays, but occasionally there may be some evidence that pets have previously stayed. If pet hairs or the possibility of a dog smell is something you would prefer not to encounter, perhaps a non-pet-friendly caravan would be more suitable in future. Regarding the carpet being “grubby, probably as no mat inside the door,” we clearly ask guests to remove their shoes on entry to help keep the carpets clean. It therefore begs the question whether shoes were removed during your stay as requested. The Wi-Fi password is provided inside the caravan, and connecting the Smart TV simply requires selecting the network and entering the password. I’m therefore unsure why this caused a problem. Had you contacted us, we would happily have helped. The advertisement also clearly states that passes are required for the resort amenities and must be purchased separately, with contact details, telephone number and email provided. We are independent caravan owners and have no control over the availability or prices Away Resorts charge for their passes. Finally, my apologies for the wonky lamp. I sincerely hope it didn’t cause you too much stress or have too detrimental an effect on your stay. But thank you so much for taking the time to leave your feedback. All points raised will be taken on board and dealt with accordingly. We simply feel it is fair to clarify the information that was already provided so future guests have the full picture. ☺️

Thanks for taking the time to leave your review, and for your impressive eye for forensic-level detail. It’s clear you approached your stay with the enthusiasm of a health inspector on a mission, and while that level of scrutiny isn’t typical from our guests, we appreciate the feedback all the same. We’re genuinely sorry that the standard of cleanliness didn’t meet your expectations — or, evidently, your standards for a deep-clean before even setting down your bags. We do rely on our housekeeping team to maintain high standards, and while the occasional oversight can happen, your experience sounds more like a checklist from a training manual on “what not to do.” Rest assured, this is being followed up with the cleaning team. As for the barbecue, air fryer, and jacuzzi cover — it seems like they all managed to miss their spa day, and we’ll be making sure they get the attention they clearly need. We also appreciate the DIY effort with the gate — next time, we’ll leave a toolkit and hard hat just in case! The comment about the mattress is noted and a mattress protector will be fitted (although we’d argue most guests don’t inspect beds with a UV light). We’re sorry this stay didn’t work out for you and that the property wasn’t to your taste. Cleanliness is a priority for us, and your review has certainly given us plenty to review with the team. If you do decide to give us another chance, we’d love the opportunity to show you the standard we’re usually known for — no ashtrays or stain-spotting required. Additionally, in future, it may be worth contacting one of us owners on any of the provided numbers (in the caravan) to make us aware of any of your problems before deciding to just ride it out - "yeeee hah" for the duration of your stay ? That way we could have ensured that your holiday was the best ever possible for you and not the health inspection that you've made it seem... Forever grateful, Scott T 25, Kingfisher Court