Idris Barn

Dear Sir or Madam, I am writing to make a formal complaint regarding the accommodation we stayed in for three nights.

Unfortunately, our experience was very disappointing and did not match what was advertised. Firstly, the entire yard and outdoor area around the property were extremely messy, with rubbish and building materials left around the accommodation. This created a very unpleasant and neglected environment. Secondly, the hot tub area had no privacy at all. There were no screens, fencing or covers to protect the area. Directly next to our accommodation there is another unit designed as a plane, which clearly overlooks the hot tub and outdoor space. At night, when that accommodation was occupied, people could easily see us while we were using the hot tub and sitting outside. This made us feel very uncomfortable and exposed. In addition, there was no shelter or cover over the hot tub or outdoor area. As it was raining throughout our stay, we were unable to enjoy the hot tub or the outside space at all. Another serious issue was the condition of the ground and parking area. The entire area around the house and the parking space was full of deep mud. Every time we parked or walked to the accommodation, we had to walk through mud, which made access difficult and very unpleasant. Because of the complete lack of privacy, the poor condition of the surroundings and the unusable outdoor facilities, we did not feel comfortable staying for the full duration of our booking. As a result, we decided to leave early on Sunday instead of Monday, even though we had paid for the additional night. I have attached photos taken during our stay, which clearly show: - the rubbish and messy outdoor areas, - the lack of privacy around the hot tub, - the proximity and direct view from the neighbouring accommodation, - and the muddy access and parking area. We believe the accommodation was not as described and did not provide a reasonable level of privacy or comfort. For this reason, we would like to formally request compensation for the night we were unable to use and for the significant inconvenience caused during our stay. I look forward to your response. Kind regards, Ioan cristian cepoiu

The appearance and cleanliness of this property left a lot to be desired.

Unkempt outdoor spaces, backing onto a scrap yard, external paths were covered in mud and filth making it impossible to access the property without getting muddy - no safe external space for the dogs - so not pet friendly at all. It was scruffy and poorly looked after and wasn’t suitable for rental in our opinion. We could not stay at the property and chose to find an alternative location.

Second time at this amazing barn conversion and already booked to return in the summer.

We are not usually inclined to leave a poor review but there were too many area that need addressing.

The property was right next to a plant hire firm that meant tractors and trucks were rumbling past the property from 8 am onwards each day. There was limited hot water for the bath and no WiFi and consequential no tv for the full 5 days of our stay Previous reviews in August noted peeling wall paper, scuffed paint and scruffy outdoor areas. Review responses stated that this would be rectified but our mid September stay showed that nothing had been done. They were keen to blame Skyes for all the issues but it was clearly the owners who had the responsibility of sorting things out. A third of the light bulbs didn't work, the outside area was a slick of black mud and weeds. The hot tub was horridly tatty and we didn't even try to go there. The photos of the property were fictional..no football table, no WiFi or tv, poor location accuracy...all expressed in earlier reviews and nothing done. Our twin room had a security light that was activated by the wind and so little sleep as it was like living next to an overly excited light house. It was meant to be a very special trip for our 88 year old father who lived in the area during the war years. We survived the stay and put on a brave face but would not recommend on any level. Sort it out please as this is not fair on your guests and at least be accurate and honest.

No internet - not fixed whilst there despite regular communication.

Garden NOT dog friendly, very long grass, shared with another accommodation and fences blow over, therefore not secure. Photographs are very deceiving.

The property was nothing like the photos shown.

It was basic and neglected patio door didn't lock the shower didn't stay in the correct position mold in the cubicle. It was overlooking a farming business. The fencing was broken there were weeds everywhere. The WiFi didn't work so the TV didn't work also the oven didn't work. No I wouldn't say that it was worth the money. I have requested a part refund

Our recent stay at Idris Barn was okay overall, but unfortunately, it did not fully meet our expectations, and I feel some areas need attention.

Firstly, there was confusion around check-in. Sykes listed check-in as 3pm, but the owner informed us it was 4pm. It would be helpful if this was updated with the booking company to avoid misunderstandings. Similarly, the address provided by Sykes differed from the owner’s, which caused some delays in finding the property. The property itself is located opposite a busy plant hire business, so the main outlook from the lounge and kitchen is of trucks and diggers, which wasn’t what we were expecting from the listing. Inside, the kitchen could benefit from better equipment. There was no grill rack in the oven, no freezer compartment in the fridge (despite the listing stating fridge/freezer), and no kitchen scissors. More cutlery, such as butter knives, would also be useful. The games room no longer has the table football shown in the photos (it appeared broken and stored outside). It may be best to either repair/replace it or remove it from the listing to avoid disappointment. The outdoor areas could do with more care. Weeds in the garden, rubbish and broken items stacked outside, and the small, enclosed fenced area around the hot tub made it feel untidy and less inviting than advertised. The photos on the website suggested more open space, but this has since changed with the airplane portacabin on the grounds. Maintenance is also needed in some parts of the property. The extractor fan in the shower room wasn’t working, and there was visible black mould. The overall cleanliness felt a little lacking, and some rooms (like the lounge and twin bedroom) would benefit from fresh furnishings and redecoration. For example, there’s only seating for three people in the lounge, which isn’t ideal for a family of four. The bathrooms also looked quite dated. Small details like kitchen light bulbs needing replacing and the front door looking worn added to the impression that the property could use a little TLC. In conclusion, while the stay was okay, the property did not quite live up to the photos or description and fell short of what we were expecting, particularly for the price paid. With some updating, repairs, and clearer communication between Sykes and the owner, it has the potential to offer a much more enjoyable stay.

Property not as pictured, dirty, dilapidated, in bad repair.

Overlooks plant hire company which was not mentioned in advert. Aeroplane air b&b in garden - also not pictured or mentioned. Hot tub over chlorinated and burned eyes and throat, games room football table broken. Not a 4* property. Poor customer service from Sykes in response to our complaint about the barn.

We were very excited to come to a converted barn in our beloved Wales as we come every year and save all year for it.

On our arrival we were disheartened by the outer appearance. Broken furniture, open wire box with wires hanging out, glass on the floor. The football table shown in the site was broken and thrown outside in view. We were shocked at the lack of privacy as there was a hire plant literally in our door step. The noise of tractors and people went on until after 8.30. I took videos of this. When we looked at the hot tub it was directly opposite the plant which had a flimsy fence on one side and the other side half an aeroplane stuck in the garden as some accommodation. A strange ceramic figure was an attempt to obscure this but didn’t. My son who is 10 was in the tub and said there was someone getting dressed and at that point we got out the hot tub which we didn’t use again. Inside the place was not aired so smelt of pets. There was no fridge freezer for food we bought so had to throw away. The seating arrangements in the evening after long days hiking left one of us sat at the table as there was only a two seater sofa and one arm chair. Another arm chair would have helped as we were a family of 4. The master bedroom had two single beds put together and my partners side was awful as all the springs were broken in the bed so he kept on sinking and did not sleep well. The flush in the main bathroom toilet did not work properly. The pictures on the site gave the illusion of privacy but we were literally attached to a main road with traffic which we could hear until late and other people walking past our accommodation all the time. The proximity of the other accommodations was not really reflected in the description of the place. I also took pictures of it as I didn't want another family to be disappointed like us. We will continue to go to our beloved Wales every year just not to that accommodation I am afraid.