The Bolthole

48 Customer Reviews

• "Lovely cottage - second time we've stayed there."

  Just one small problem that you might want to fix for the next tenants - the toilet seat is very loose which is rather dangerous. (You might not have been made aware of it though). Other than that, everything was exactly what we wanted and we're looking forward to our next visit.

  Thank you for your lovely feedback, we are glad that you enjoyed your second visit with us! We will look at the toilet to ensure all is okay, thank you for letting us know. We look forward to having you back. Kind regards Property Owner

  Reviewed by Veronica5.0★Nov 2023

• "Very unhappy and dissatisfied with the stay, the lack of response from the owner and the 'nothing much we can do' vibe from Sykes."

  .leaving me with no resolution and having to consider other avenues. A large number of asthmatic people (me included) are sensitive to bad smells and chemicals. So I didn't expect a damp musty smelling bedroom and a portable air freshener in the bedroom. I did locate the black damp and have pictures and videos of it. Quite shocking too we couldn't open the windows or door to air the room. The cleaner did (just about and after a long struggle) the next day but the issue urgently needs sorting. It also felt a bit of a fire trap. The following day a cleaner came out, suggested the carpet did need cleaning, acknowledged the smell but I felt underplayed the seriousness and discomfort. She also commented that you wait forever for an electrician in Whitby but yet arranged for one that very day who did t just replace the light bulbs but the entire light fittings in the kitchen. First impressions were also spoilt by the kitchen having no working lights and cobwebs and dust in many places. There was a note from a previous guest saying they had informed the owner of the non working lights. However this is minor in comparison with the bedroom smells which made me cough and affected my asthma for the entirety of the stay. The owner and Sykes were made aware of this from a very early stage. Up until now no compensation has been forthcoming. I think most owners would be horrified this happened and would want to make amends asap. Not this one sadly The cottage itself is in a great location and is just a few minutes walk from the train station and close to all the main attractions. The living room area is quite nice with an attractive large cosy fire. The sofas are showing their age a bit but not too bad and the carpets all need replacing. The bathroom was fine and there's ample storage for clothes. The bed itself is cosy but the pillows are too soft. Being a basement flat the room was very dark even in the daytime. There was nothing finishing touches like milk in the fridge or a few tea bags etc. It just felt a little bit cold (on more than one level). Wouldn't recommend.

  Reviewed by Oliver2.2★Oct 2023

• "Very spacious flat in excellent location and near to everything."

  Parking is a massive issue especially when you have to carry luggage up and down lots of steps. We felt the property was in need of a little tlc. It was drab and musty and we were glad that we didn't have to cook in the kitchen as we went out. The bathroom had no window. It felt unloved at the end of the season.

  Reviewed by Madeleine2.2★Aug 2023

• "We had a wonderful holiday staying at The Bolthole."

  It's beautiful and so comfortable. Perfectly situated in Whitby. So close to the railway and bus stations and the town and harbour. Parking can be an issue, but it's Whitby and everyone is looking for a space. If we couldn't find a space on the road behind the house, we parked up by the park, which is lovely to walk through. Thank you for the bottle of wine and sorting out the parking vouchers for us. If I was to make just one suggestion, a small bottle of milk in the fridge would be welcome to make that much needed first cup of tea, with the teabags that were there in the kitchen, after a long journey. Will definitely be staying at the Bolthole again.

  Reviewed by Robert5.0★Aug 2023

• "A spacious, neat, clean, tidy and comfortable apartment."

  Such a handy location with the train station, bus station and supermarket just a 2 minute walk away - really convenient if you don't drive. But nice and quiet and cosy in the evenings. No complaints. The pans are probably due a refresh and a casserole dish would be handy. As would salt and pepper in the kitchen.

  Reviewed by Tony4.7★Jul 2023

• "A perfect location, spacious and comfortable."

  Minutes into town and the excellent choices for food and drinks. However, there are a few things that could be better. After the long journey, it would be nice to have some milk in the fridge to make tea or coffee, rather than the bottle of wine left on the side. Also, no salt, pepper, coffee, etc. which is a surprise as that's just some basic stuff you'd expect to find in a kitchen. The owner very kindly arranged for a new all seasons quilt to replace what was both a very warm and very worn quilt that was originally on the bed. It definitely needed replacing! The blinds in the bedroom are very fiddly to work (the one on the bedroom door would not go up at all) so we couldn't risk putting them up once they'd been set up for nighttime on our first night. Time to replace these too we feel. There was a general lack of natural light overall but that's understandable given its position at the bottom of the building. No sprays available to clean the kitchen surfaces with and this would be helpful each day after any cooking. We had a great week in the area. The above suggestions are made to help and based on what we've experienced in other Sykes locations.

  Reviewed by Brian3.1★Jul 2023

• "From stepping inside the door it felt very homely it was light and airy and very ..."

  From stepping inside the door it felt very homely it was light and airy and very clean the bed was very comfortable and loved the fact that it was so close to the bus and train station also liked that we had some outside space to sit in the garden loved it so much have booked again for next year

  Glad you enjoyed your stay and thank you for your great feedback. See you next year Property Owner

  Reviewed by Bev5.0★Jul 2023

• "Beautiful property - ideal location."

  Well-equipped and absolutely perfect for 2 people. We loved it. Parking was a bit of an issue (as it would be anywhere in Whitby - nothing to do with the flat itself). We parked opposite the Co-op. This will definitely be my property of choice if I manage to holiday in Whitby again. Thank you for the bottle of wine - that was a nice surprise!

  Glad you enjoyed your stay and thank-you for your great feedback. Hope to see you again. Property Owner

  Reviewed by Veronica5.0★Jul 2023

• "We enjoyed our stay once again good location excellent property on ground level we have just booked for 2024"

  Glad you enjoyed your stay and thank-you for your great feedback. See you next year Property Owner

  Reviewed by David5.0★Jun 2023

• "We had a great time, lovely place to stay, very comfortable bed, couldn’t be in a better place, close to harbor shops and restaurants, perfect stay."

  Glad you enjoyed your stay. Hope to see you again. Property Owner

  Reviewed by Stephen5.0★Jun 2023

• "The good bits; The property is absolutely ideal for a couple who are reasonably fit."

  It has a prime location in Whitby town centre only yards from the bus station, railway station, the harbour and local shops. Internally the apartment is very well appointed and very spacious. everything you need is provided and is of good quality. The bad bits; parking is not possible close to the property. Car parks are available within a 10 minute walk at a cost of £9.00/day or pro rata. After a call to the property owner, guidance was given to where on-street parking was available, however, this was quite a distance from the property and on a very steep hill.[hence the fitness comment]. The owner provided scratch cards to facilitate on-street parking for the duration of our stay. There is no access to the rear of the property from the inside { fire safety issue] so rubbish had to be taken on quite a trek to the rear of the property and placed in the relative bins in the back yard. All that aside, we had a very enjoyable stay at the Bolthole Whitby..

  Thank you for your feedback and glad you enjoyed your stay. Hope to see you again. I would just like to point out to future guests that the free parking scratchcards supplied can be used close to the property on Walker St. I would also like to point out that the flat has one entrance as do all flats. The property meets all current fire regulations. Property Owner

  Reviewed by Malcolm4.1★Jun 2023

• "We had a lovely stay in this delightful appartment."

  The Bolthole has everything you could possibly need for a self catering property. It is so well equipped. It is literally a two minute walk to the town centre, bus/railway station. Very spacious and a very comfortable kingsize bed after saming what Whitby has to offer. We would most certainly stay here again.

  Glad you enjoyed your stay. Hope to see you again. I must admit the bed is sooooo comfy. Wish I had a pound everytime its been mentioned. Thanks again Property Owner

  Reviewed by Vicky5.0★May 2023

• "Lovely property and a fantastic locations."

  Only down side is no parking you that wasn't an issue for us as we parked in an unrestricted area, just bit of a walk to the apartment, but it wasn't a problem. Very large spacious apartment, good facilities, only down side is the bedroom has blinds and they didn't complete shut properly so had daylight coming through early morning, could do with black out blinds fitting really or something better replacing what is in situ already. But wouldn't put us off coming back to stay.

  Glad you enjoyed your stay. Hope to see you again. I will have a look at the blinds in the bedroom. For future guests please note, the scratchcards we supply can be used in Walker St also. Parking is on a public road but with a bit of patience you can usually get a space. Property Owner

  Reviewed by Lisa5.0★Apr 2023

• "Brilliant property, home from home, perfect location have been 5 times will be back again this year."

  Glad you enjoyed your stay. Nice to see you again. Property Owner

  Reviewed by Avril5.0★Mar 2023

• "Great place for a short stay in Whitby."

  Clean and comfortable and a short walk to the centre of this wonderful town. Thoroughly recommend this property for anyone looking for a clean well appointed place to stay. Thank you.

  Glad you enjoyed your stay. Hope to see you again. Property Owner

  Reviewed by Ian5.0★Dec 2022

• "Really enjoyed my stay at the Bolthole, it felt like home."

  Perfect location within walking distance to most of Whitby's sites, really close to grocery shops. Free street parking is located about 7 min walk away (at North Road, George Street etc). Thanks John for accommodating me while I was staying there! I will definitely be back!

  Glad you enjoyed your stay. Your welcome back anytime Property Owner

  Reviewed by Jessica5.0★Dec 2022

• "The bathroom is really nice since your refurbishment."

  Found it very difficult getting out or in when it went dark could really do to leave a torch for people.I had to go and buy one so I didn’t miss my footing.All the same we still love it here.

  Thank you for your feedback. We will look at what can be done to improve the outside lighting. Property Owner

  Reviewed by Ellen3.8★Oct 2022

• "We really enjoyed our stay at The Bolt Hole."

  Very tastefully decorated,bright and clean.Kitchen well equipped.Everything you could wish for.Very close to the centre of Whitby,the railway station just down the road.

  Thank you for your feedback. Hope to see you again. Property Owner

  Reviewed by Martin5.0★Oct 2022

• "We were very pleased with the property again this was our fourth visit ideally ..."

  We were very pleased with the property again this was our fourth visit ideally situated for both trains and busses and very close to centre of Whitby

  Thank you for your feedback. Nice to see you again. Property Owner

  Reviewed by David4.4★Sep 2022

• "We booked very last minute so had few options."

  The Bolthole is a lovely spacious apartment in a great location, with garden access. A bit overpriced for 2 people. Checkout of 9am is a bit early and we feel the bins could be accessed through the back door rather than a good walk round the block. Sounds picky but it's an honest review.

  Reviewed by Pam4.7★Aug 2022

• "Very spacious, stylish and well-equipped apartment."

  Great location for centre of Whitby but still very quiet and relaxing. Parking is a steep walk away. Highly recommended.

  Reviewed by Julie5.0★Jul 2022

• "The apartment was superbly furnished , lovely spacious rooms , with a well equipped kitchen ."

  The bed was soft but extremely comfortable, bed linen and towels were good quality but the duvet wasn’t and I think this has been mentioned before . A quality 4 seasons quilt would be much more comfortable with the changing temperatures. Parking wasn't an issue as we know Whitby well, there is plenty of parking around Pannett Park. We we definitely return.

  Although the duvet is of good quality I think the problem is a too high tog rating combined with the hot weather being the main issues. An alternative has been sought. Property Owner

  Reviewed by Rosemary4.7★Jul 2022

• "Bed a bit too soft, duvet cheap and 'sweaty'."

  Lighting in lounge too dim to read by in the evening. TV aerial badly connected, had to put a cushion under the flex. Not enough information given about the difficult parking in Whitby, where to look for a space etc. Problem with the central heating, timer needs adjusting. Flat very spacious and comfortable on the whole, facilities provided were good.

  Can't understand the feedback about the bed and duvet. Mattress and bedding is of high quality and comfortable as per other reviews comenting on the bed. TV has now been replaced with a smart TV and WiFi has now been installed. Parking is on street using scratchcards which are provided to cover your stay. The central heating timer has now had a new battery fitted and is functioning as it should. Thank you for your feedback. Property Owner

  Reviewed by Karen4.4★Oct 2021

• "Other than the parking at the weekend, which we expected to be a problem."

  We could not fault the location or apartment. From Monday we managed to park with the scratch pass provided.

  Glad you enjoyed your stay. Parking has always been a problem in Whitby so because of this we provide parking scratch cards free of charge for the duration of stay for all guests. Property Owner

  Reviewed by Maureen5.0★Jul 2021

• "This is sold as a luxury apartment, whilst the apartment and location are excellent,Tv reception is appalling- no bbc channels and only 6 ITV channels."

  Also no internet is a letdown nowadays. Also there was a pervasive smell of damp in the bedroom.

  Internet and smart TV have now been installed. This service in this part of Whitby has only just become available. The poor TV reception was due to the recent fire at the Bilsdale transmitter which was out of our control. The new system is a vast improvement and the internet is superb. Property Owner

  Reviewed by Peter3.1★Jul 2021

• "The cottage and garden were wonderful."

  However the directions to the property were abysmal. Parking was a terrible problem. There was a parking zone system in operation but no spaces available and couldnt park outside the property. We spent the first day - and it was only a 2 night stay - looking for a parking space - so our first day of the stay was completely wasted. I have to say that I would not visit Whitby again unless there was parking available at the property we were staying in.

  Thank you for your feedback. We have reviewed the directions. Unfortunately parking in Whitby can be difficult during busy periods. Parking is on street using scratchcards which are provided free of charge to cover your stay. Property Owner

  Reviewed by Patricia ann4.4★Jun 2021

• "The holiday was based on walking part of the Cleveland Way, etc."

  We has good weather, and we found the accommodation at the Bolthole brilliant, better than expected. We found that everything we would need was catered for. A really comfortable bed as well. The only drawback was the parking in Whitby. Fortunately on the evening we arrived we found an unrestricted parking spot on Chubb Hill Road. We appreciated the garden furniture on sunny afternoons after a long walk listening to the birdsong with our tea and biscuits. We would recommend the Bolthole as superb accommodation.

  Glad you enjoyed your stay. Hope to see you back again. Property Owner

  Reviewed by Eileen5.0★Apr 2021

• "The cottage was perfect , location wise cleanliness and comfortable ."

  Will definitely stay here in future

  Glad you enjoyed your stay. You are welcome back anytime. PS. Internet is now installed as is a smart TV. Property Owner

  Reviewed by Susan5.0★Oct 2020

• "Advised as luxurious but did not really meet the description, comfortable yes."

  Certain elements needed looking at: 3 lamps missing in lounge:2 lamps missing in bedroom: bedside lights not completely working :toaster not emptied :drain outside front door blocked creating a puddle . However, location excellent for all amenities,with the proviso of the parking to unload your luggage. If you come by train or bus then no problem.

  We have spoken to the key holder tonsure that all light bulbs etc are changed when needed. Apologies for the toaster, this had been overlooked on changeover. The surface drain has been a long term problem but I am glad to say it is now fixed and drains freely. Being a 250 year old building this was a challenge but thankfully it is sorted out at last. Property Owner

  Reviewed by Philip3.8★Sep 2020

• "I was just unhappy about with the C19 that there was no toilet paper, maybe they forgot that was the only issue"

  It appears that this was overlooked by one of our cleaners, but glad you enjoyed your stay. With reference to COVID guidelines, toiler roll would not really fall within these terms and would normally be provided and our cleaners do their best to follow the new guidance. Thank you very much for your comments and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards. Property Owner

  Reviewed by Christine4.4★Sep 2020

• "Lovely accommodation and in a great location for access to Whitby."

  Reviewed by John5.0★Aug 2020

• "Local parking was a nightmare, but local authority did £8 a day through tourist information at the marina car park."

  It's valid in other council car parks also from staines to Filey.

  Reviewed by Brian4.1★Aug 2020

• "The Bolthole, Whitby is located within walking distance of the railway station, and the rest of Whitby."

  We travelled by train so that was important. The Bolthole was surprisingly spacious and comfortable, and the sun shone through the large sitting room window so it didn’t feel like a basement.

  Reviewed by Helen4.4★Sep 2019

• "Absolutely loved the location , so close to everything."

  Some might find the parking and loading/unloading a problem but we were fine. Slight smell and noisy plumbing in the bathroom but it is an old property and a basement at that. We really appreciated the spacious, quiet apartment at the end of a busy day exploring all the wonderful things that Whitby has to offer. A bottle of wine and tea and coffee were provided as a lovely welcome touch.

  Reviewed by Sandra4.4★Aug 2019

• "The property is described as luxury, however a few things were missing that I would expect in a luxury property."

  A cafetierre A TV that works and is not affected by bad weather A dish washer Enough toilet roll for the duration of the holiday A welcome pack with a few bits of local produce including milk Also the instructions for car parking need to be improved

  Reviewed by Lesley3.8★Jun 2019

• "Really good location close to St Hilda’s on the lower level."

  Excellent for the bus station. The only let down was that there was no WiFi I think this would make a big difference in booking an apartment.

  Reviewed by Terence4.7★May 2019

• "Excellent location, good value for money and plenty to do!"

  Reviewed by Timothy5.0★Mar 2019

• "Lovely, comfortable flat."

  Very central. Parking can be an issue but then this is Whitby. Would definitely book again.

  Reviewed by Jane5.0★Dec 2018

• "Very noisy toilet system."

  Unable to get out to back of accommodation as door locked and no key . Having a key would have made it easier to unload car as we were able to park on the street at the back of the property. Also a small bottle of milk left in the fridge would have been a welcome especially for those arriving later on in the evenings . Other than that it was lovely .

  Reviewed by Tracey4.4★Aug 2018

• "Fantastic apartment, beautiful and comfortable."

  Everything you could want. Thank you for making our stay in Whitby an amazing experience.

  Reviewed by Rachel5.0★Aug 2018

• "Cottage was beautiful however there was a nasty smell coming from the bathroom, we presumed the drains as it is such an old building."

  However as the break went on the smell became less. The TV signal was appalling, to the extent that when we got back to the accommodation after a day exploring/walking we had to listen to the radio as we couldn't get any channels on the TV. Saying that we would book again as right on the doorstep for everything in Whitby

  Reviewed by Michele3.4★Aug 2018

• "The apartment is roomy, well furnished and very comfortable."

  We hope to return.

  Reviewed by Richard4.7★Jun 2018

• "We had a great stay at The Bolthole very close to town centre which was important :D"

  Reviewed by Colin5.0★Apr 2018

• "When we arrived it was -2c and there was no heating on, the apartment was damp and smelled musty, we took in our luggage adjusted the heating and went to Costa for a warm and a coffee."

  The musty smell continued for the whole week. The tv advertised as freeview well we had ITV on the Friday and Saturday when we arrived and then nothing until the following Thursday only BBC and then nothing again on the Friday. In the summer this would not be such a big issue but in the winter with dark days and long evenings we felt at least we could watch our favourite programmes as your brochure describes ie- freeview. On our previous visit there was rear access / fire escape via a door in the bedroom this is now locked with no key and the opening casement window has been sealed up meaning there was no ventilation which contributed to the musty smell and there was no rear fire escape.

  Reviewed by Anthony2.8★Mar 2018

• "The property was spacious, spotlessly clean, excellent location and well equipped."

  parking was bit of a problem but we managed eventually.

  Reviewed by David5.0★Sep 2017

• "The best location if you are coming to Whitby by train ."

  Lovely big rooms and comfortable bed . Many steps to get in so need Good mobility. We enjoyed our stay very much .

  Reviewed by Heather4.2★Aug 2017

• "We had a great time, loved the flat, loved Whitby."

  Would definitely come again.

  Reviewed by Jonathan5.0★Oct 2016

• "Parking in Whitby is a nightmare and visitors need to be warned of this!"

  Also, we were told where to stop to unload our car - there was no parking outside the property - but no directions of how to get to either of the two streets recommended for on street parking. A map showing the streets would be helpful, and also being told there is a convoluted one way system! The street we needed was behind our property, but was really difficult to access initially. Other than that, we had a very restful time.

  Reviewed by Sarah4.4★Sep 2016

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