“This is our second stay here now, and the location is amazing, and facilities are very good.”
But, I need to say the cleanliness leaves a little bit to be desired. The ensiute shower doesn't drain, the windows are really dirty, and the window latches are all broken. The oven is really dirty and both times we have stayed we have found ourselves cleaning for a few hours to make it feel home. We have booked again, as we find this location amazing, so.hopefully some if not all if these issue will fixed.
But, I need to say the cleanliness leaves a little bit to be desired. The ensiute shower doesn't drain, the windows are really dirty, and the window latches are all broken. The oven is really dirty and both times we have stayed we have found ourselves cleaning for a few hours to make it feel home. We have booked again, as we find this location amazing, so.hopefully some if not all if these issue will fixed.
Thank you for taking the time to complete your feedback following your recent stay at The Hayloft. We have spoken to the owner who was sorry to hear the property did not meet expectations on this occasion and has taken note of all points raised . New handles for the windows have been ordered, however there have been issues with the suppliers, we have been told they will be fitted in the next 2 days. Due to the bad weather we have faced in recent weeks, the window cleaner has fallen behind schedule, again this will be rectified at the earliest convenience. We will be meeting with our housekeeper to address the cleaning issues. Despite the points raised we are very pleased to see you will be returning to Neptune.
- Sykes owner relations