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"We thoroughly enjoyed our stay at Ocean Gem, on arrival it was great to see a pint of milk was provided allowing us to make a quick cup of tea after a long journey."
The views were impressive and the apartment was clean and well maintained. Location also a plus and on sunny days we opted to walk to St Ives and took the train back.
Thank you for your feedback. We are so pleased you enjoyed your stay at Ocean Gem. We love the views too!
Kind Regards
The Carbis Bay Holidays Team. Property Owner
Reviewed by RayJun 2022
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"This is truly a Little Gem wonderful views and the sea was magnificent on the one stormy day that we had."
Great little train ride into St Ives and the best fish and chips at Becks.Your management of properties is first class we will definitely use you again.
Thank you so much for your wonderful, positive feedback as it is very important to us! We are so pleased to hear that you had such a lovely stay. Thank you again for your incredibly kind words. We look forward to welcoming you back in the near future.
Kind Regards, The Carbis Bay Holidays Team Property Owner
Reviewed by MaldwynJun 2022
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"We really enjoyed our stay, very comfortable apartment, everything you need is provided !"
Spectacular views, great location and the only drawback was the parking facilities the garage is impossible to park in and be able to get out of your car ! With only 3 visitors spaces it was a lottery and relied on luck
Dear Mr Clarke,
Thank you so much for taking the time to leave us your wonderful feedback. We are so pleased to hear the property was very comfortable and the views were lovely. We are aware of the restricted parking size for the garage and as such the dimensions for this are noted on the homepage for guests to consider when booking the property. We hope to welcome you back in the near future.
Kind regards, The Carbis Bay Holidays Team Property Owner
Reviewed by TerenceJun 2022
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"What a superb property."
Amazing panaromic views of Carbis Bay. Ocean Gem was definitely a Gem!
Comfortable ✅
Clean✅
Views✅
We will be definitely booking again.
Thank you so much for your wonderful, positive feedback. We are so pleased to hear that you had a great time. We look forward to welcoming you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner
Reviewed by ChrisApr 2022
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"We had Mini Cooper and it could not fit the garage."
Not having allocated parking is one of the main issues with the property.
However customer services gentleman was very helpful and provided us parking for all the days by informing us of free parking bays for all days.
Dear Mr Yousuf,
Thank you for your feedback as it is very important to us! We are happy to hear that you were pleased with our Customer Service, thankfully on this occasion we could offer alternative parking due to a gap in bookings which isn't usually possible. Parking at Ocean Gem is provided within a garage suitable for up to a medium sized car (Entrance 2.05m wide 1.85m high) as clearly detailed in the property description on the website for guests to consider before booking. We are hoping that you still had a lovely stay at Ocean Gem and hope to welcome you back in the future.
Kind regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by SajadMar 2022
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"Wonderful property."
Very comfortable and lovely views. Property was clean and had everything we required. Only hiccups were the parking in the garage which is tight. We did manage to get the Toyota CHR in the garage but getting out was tight and we are slim. Manage to park in the visitor bays on some days though. And Currently very noisy building works close to the property.
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Dear Carol, thank you for your Feedback following your recent stay at Ocean Gem and we are so pleased to hear the property was wonderful and the views were lovely. With regards to the garage, as the space is limited we have included the dimensions on the website so guests are aware of this before booking. Kind regards, The Carbis Bay Holidays Team Property Owner
Reviewed by CarolMar 2022
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"A very pleasant weeks break at Ocean Gem in November 2021 - the standard of the accomodation and the location I would rate as first class."
I will definately book this flat again - thankyou to the owners and Carbis Bay Holidays for ensuring everthing was in order and guaranteeing a great week :)
Reviewed by BrianNov 2021
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"Have stayed in carbis bay/used carbis bay holidays a number of times previously."
overall excellent location clean and tidy - thank you to cleaning lady and building manager lady.
Otherwise - bathrooms need regrouting and new sealants prior to 2022. This is only suitable for X2 adults or X2 adults plus junior school children. Bedroom unsuitable for adults wrt intrusion of roof line. This really missed the mark wrt to living room and conservatory - conservatory door needs moving to side and a large cane suite provided - x4 cane garden chairs not good enough and uncomfortable. Still issues on parking and more than disappointed with CBH customer services response to queries.Will use CBH in future but won't stay here again
Reviewed by RobertSep 2021
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"This is a lovely flat to stay - Carbis beach is only a short walk away and there are some wonderful coastal walks."
The station is only a couple of minutes away. The flat was very clean, and it was lovely to have a washing machine and dishwasher. A few improvements could really make this flat outstanding: -
-a proper car parking space is needed - the garage should not be classified as a parking space, even the smallest of cars would struggle to fit in it
-a king size bed would be better, there is definitely space in the room for it
- there should comfortable seating for 4/5 in the lounge a small double sofa (rather than a single armchair) would have been better (the TV could be above the fire place?)
- the lounge needs coffee table - we used the one from the conservatory
- the conservatory needs to be better furnished. It was was a bit redundant as it was. It could easily hold the dining room furniture/ or a couple of small armchairs - that would have made it a lovely place to either have dinners in the evening/ or a place to sit and read. The current chairs there are not relaxing!
- the towel supplies were poor - just a small bath-towel and hand towel, as we took no towels with us, we struggled with finding some for the bathrooms
- there was brown water coming out of the taps for the whole of one day - we wasted a whole morning trying to find out if this was just the flat or the whole of Carbis bay - turned it was the latter - it would saved us a lot of time if there had been something in the information pack about this.
All this didn't detract from a lovely holiday and no doubt we will be go back.
Firstly, we would like to thank you for taking the time to submit your feedback.
We will take all the points raised into consideration, and pass on your feedback to the owners.
In regard to the brown water your experienced, this was a South West Water issue across the whole of the area, spanning approximately a 5mile radius. Unfortunately these issues are out of our control and we can only apologies for the inconvenience this caused.
It is lovely to hear that you had a lovely stay and we hope to invite you back in the near future,
Kind Regards,
Carbis Bay Holidays Property Owner
Reviewed by BalwinderAug 2021
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"We had a fantastic holiday, however a few things that could be improved:
1."
While it is clear that the apartment comes with a garage, the garage is only of any use if you drive a motorbike or mr Bean size Mini. Therefore, there is an un necessary stress added to the holiday as there is virtually no parking and there are several holiday makers (and residents, and residents guests) fighting over 3 visitors spaces. Not really an acceptable situation.
2. Comfort - The apartment would be considerably improved with some comfortable seating in the conservatory and a king sized bed in the master bedroom, as the room could easily accommodate a bigger bed. It's 2021 - who still sleeps in a double bed??
3. The decor in the apartment is lovely and clearly there has been a lot of thought behind it, but not practice for a family holiday - e.g. the lovely ceramic lamps in the kids bedroom are too delicate for young children and would be easily broken if not placed on top of the wardroble for our holiday.
Apart from that the location is amazing and the apartment was great. We would consider booking Compass Point again, but would only stay in an apartment with an allocated parking space.
Thanks
Dear Mr Cross,
Firstly, we would like to thank you for taking the time to submit your feedback.
We will take all the points raised into consideration.
Please be assured that the measurements of the allocated parking are included on the listing for the property for all our guests to reference before booking/travel.
We hope to invite you back in the near future,
Kind Regards,
Carbis Bay Holidays Property Owner
Reviewed by DavidJul 2021
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"The garage is very tight and difficult to get in and out of when cars are parked in the allocated spaces opposite."
It may be worth mentioning this in the details as I know that we aren't the first to struggle. Luckily we were able to use a visitors space occasionally but they are rarely available.
However on the plus side the apartment was excellently located. 3 Min walk to the station, and a wonderful 180 Degree outlook from the Balcony. Had the sun most of the day - just glorious!
Dear Sarah,
Thank you for taking the time to submit your feedback.
In regard to the parking; we do include the measurements of the space on the listing for guests to reference during booking and after.
Lovely to hear you benefited from the sunshine and what a lovely place to spend your time, the balcony has truly amazing views.
We hope to invite you back in the near future,
Kind Regards,
Carbis Bay Holidays Property Owner
Reviewed by SarahJul 2021