Cubs Corner

Dear Sue, Thank you for staying at Cubs Corner and for taking the time to leave feedback. We’re pleased that you found the cottage beautiful, comfortable and well equipped. We would, however, like to clarify a few points for the benefit of future guests. Firstly, thank you for highlighting the hole in the fence. We were not aware of this and will have it inspected. The outside space at Cubs Corner is relatively small, and this is reflected in the photographs and description of the property. We always encourage guests travelling with dogs to check that the accommodation and outside space are suitable for their particular pet. Regarding the drainage issue, Cubs Corner is professionally managed by Sykes and their local management team, whose 24-hour contact details are provided in the welcome information. Guests are specifically asked not to disturb the occupants of the adjoining farmhouse. Nevertheless, when the neighbours became aware of the issue they very kindly contacted us directly. As soon as we knew about it, we contacted Sykes ourselves and asked them to assist you immediately. We are therefore pleased that it was resolved quickly, but would clarify that this is the normal management process rather than Sykes having to “step in” because the owners could not be contacted. Finally, Cubs Corner does adjoin the neighbouring farmhouse, which is made clear in the listing. Although there is an old connecting doorway, the two properties are completely separate and there is a wall and multiple layers of insulation and soundproofing between them. We have welcomed many guests with dogs and this is the first time we have received feedback of this nature. Unfortunately, some dogs will naturally be more alert to faint sounds from neighbouring properties than others. We’re sorry that this affected your sleep, but we’re glad that you otherwise enjoyed the cottage and that the drainage issue was dealt with promptly. Thank you again for your stay and your feedback.