"Lovely property in a great location."
Has all the facilities you need to make your stay very enjoyable.
Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay and that the property suited your needs. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Nick4.4★ Oct 2023
"We experienced a flood in one of the bedrooms, with water pouring through the ceiling in the early hours, the occupants including a baby had to move rooms."
A bottle of wine had been offered at the beginning of our stay for "a damp patch that had been repaired but not yet decorated". As we accepted the wine John Bray will not accept any responsibility stating that "as we were told of repair work and accepted the goodwill gesture the owners will not compensate" and have advised us to take the owners to court. We would not of accepted the wine if we had known it was more than a damp patch which had not been repaired, resulting in a serious flood. I feel strongly that with the amount of revenue generated, the property should be maintained to a habitable level at the very least. Surely there must be trust on both sides and feel disappointed and let down. We have stayed at Westray on numerous occasions and are very fond of it. but are always surprised at the lack of maintenance and customer welcome offered. Eg no milk, teabags or even salt offered. More seriously, the grill, coffee machine and bedside light faulty, smell of mould in main bedroom, stuck window in top bedroom. These were not reported as we discovered them over the course of the week and did not want to disrupt our holiday. Our only complaint has been the flood and I feel strongly that as the property was not in a habitable state we should be entitled to a partial refund. I hope that the owners are fully aware of these issues.
We are so sorry about the problem with the damage to the roof following Storm Babet which has been discussed and resolved with you directly. We did not know the extent of the damage at the time but over the winter we have replaced the entire roof so this will not happen again. If you decide to come back, we are sure you will find it much improved.
Property Owner
Reviewed by Helen2.8★ Oct 2023
"A lovely house - a short walk to beach and shops."
Great decor and comfy . Plenty of bathrooms and brilliant wetsuit room.
We enjoyed the hot tub and the outside deck. Fantastic views to the sea. It’s our second stay and thoroughly enjoyed it. Have already booked for next year.
Thank you
So pleased you had a lovely time and thank you for your positive feedback. We are down here ourselves this week - it’s such a great time of year to come down! We look forward to welcoming you back to WestRay next year.
Property Owner
Reviewed by Denise5.0★ Sep 2023
"I love West Ray house and we had a wonderful trip, everything I had hoped for and expected, the house is very comfortable."
It would be better if check out time could be 11am as otherwise you miss a whole day.
Thank you for your lovely feedback and we are so pleased you enjoyed your stay.
Thank you for your feedback on the checkout time, we will talk to John Bray about this.
Property Owner
Reviewed by Lucy5.0★ Sep 2023
"It was good and john bray were helpful with the wifi problems"
We are so pleased you enjoyed the house - we absolutely love it! Thanks for bearing with us with the broadband problems. The issue was with the BT equipment somewhere between the exchange and the house but is now fixed and fully back up and running.
Property Owner
Reviewed by Catherine5.0★ Jul 2023
"We had a fantastic week at Westray."
Lovely house and great location just a couple of minutes from Polzeath beach. The outside hot shower was excellent coming in from surfing, then relaxing in the hot tub. All mod cons, clean and tidy.
Thank you for your lovely feedback and we are delighted you had a good time - you certainly picked the right week if you like relaxing in long, hot, sunny Cornish days by the sea…. and who doesn’t like that….?!
Property Owner
Reviewed by Chris5.0★ Jun 2023
"A fantastic stay at Westray as always."
Love this property for our family. A home away from home and we hope to book again for next Easter. Many thanks
We are so pleased you had a good time. We have just been down ourselves and had a great time too. We look forward to welcoming you back to WestRay soon! From the property owners.
Property Owner
Reviewed by Emma5.0★ Mar 2023
"Great property with views down towards the beach."
Description has shown. Pub up the road is fantastic with lovely staff and food.
Visited this house early in February and mentioned then that the cupboard door knob had fallen off and that there was a lack of baking trays and no grill pan but this hasn't as yet been addressed.
Thank you for taking the time to leave a review on your stay Westray. We have recently visited the house ourselves and made sure these issues have been fixed. The handles are back in place and there are plenty of roasting dishes and grill trays. We look forward to welcoming you back soon - summer is coming! From the property owners.
Property Owner
Reviewed by Karen4.1★ Mar 2023
"A really lovely home!"
A far cry from most ‘holiday houses’ West Ray is a home.
Well equipped and comfortable.
If it has a downside parking is limited.
Fabulous Cornish break, highly recommend.
PS notes for your handy team : 1 x lightbulb required in family bathroom & outside shower temperature gauge does not regulate, very very hot is only setting (yes, we swam in February!)
Thank you so much for taking the time to share your feedback with us. We are delighted that you enjoyed your holiday in Westray. Thank you for your notes for our maintenance team we will address as soon as we can We do hope it won’t be too long before we get to welcome you back to Polzeath.
John Bray Cornish Holidays on behalf of the Owners
Property Owner
Reviewed by Emma3.8★ Feb 2023
"Great house in perfect location."
Easy walk down to beach and about 5min uphill walk to the Oystercatcher pub which is fab.
Only request would be for a few more oven trays, there is also no grill pan, or not that we could find.
Thank you for your feedback. Its great to hear you h ad a lovely stay at Westray House and enjoyed it location being so close to the Oyster Catcher. I will speak to the owner about the lack of oven trays and grill pan. We look forward to inviting you back to North Cornwall again soon. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Karen4.7★ Feb 2023
"Great position, spacious and very well equipped."
We emailed asking for Bed 2 to be made up as a twin, which wasn’t acknowledged, a call to customer services assured us that it would be done but it wasn’t, which was disappointing.
Hot tub wasn’t warm enough to use on our first day so despite paying for a week in reality it is 6 days.
Only one side of the toaster works but otherwise house is in great condition.
Possibly a mirror in the bedroom on the top floor and a hair dryer in each room would be good.
We enjoyed our stay very much and would probably book this house again.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. I am afraid that we at John Bray Cornish Holidays were only notified of the bed request the day prior to the booking so we were unable to change the linen order on short notice. Regarding the hot tub, due to the changing of water and cleaning on the changeover day there is not enough time for the hot tub to be at the target temperature on the first night. We have raised the issue with the toaster with our maintenance team. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Claire4.4★ Nov 2022
"We had a fantastic stay at westray."
It is a characterful house ( rather than many others which are too modern and grey) beds and sofas are really comfortable. Lovely art work on the walls.
It’s close location to the beach and shops whilst being hidden away in a quiet lane was unmatchable. The house was really well equipped - including the kitchen and wetsuit room with extra bodyboards and drying rack.
The hot tub was well worth the extra fee. It was nice and hot, clean and with powerful jets. It was welcome after a days surfing.
The outside deck was great and a real sun trap in the afternoon.
Needless to say we booked it straight away for next year.
Thanks for a great stay.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Westray House - we think it is the perfect base from which to explore and you can’t beat a dip in the hot tub after a day out! We are heading down ourselves soon as we love Cornwall in the autumn and winter months.
We are also delighted you like our artwork, some of which is by members of our family. We look forward to welcoming you back next year!
Property Owner
Reviewed by Denise5.0★ Sep 2022
"Everything about the house was perfect; location, easy access to the beach, house well thought out and easy to live in, decor homely, little garden perfect for dogs etc."
It is a shame that John Bray have changed their policy on re-booking and giving priority for the same date next year.
We are so glad you enjoyed your stay. We have just come back from two weeks at the house ourselves and, like you, had a wonderful time enjoying the fabulous weather. We look forward to welcoming you back next year!
Property Owner
Reviewed by Sarah5.0★ Jul 2022
"Our 2nd visit to westray, as a whole family ( kids!"
21,25,29) still all happy to be there. We had a great stay thanks again to the owners and Sykes . All the coopers
Thank you very much for your feedback. We were down at WestRay the week before you and had a lovely time as well. We are delighted you enjoyed your stay - it’s never too early to start planning your next visit!
Property Owner
Reviewed by Dave5.0★ May 2022
"We all thoroughly enjoyed our stay at Westray and the week went much too quickly."
The house itself is lovely and roomy and the facilities are excellent- particularly in the kitchen.
It does feel like you’re staying in someone’s lovely home, rather than a generic holiday cottage.
Special mention for the comfortable beds too- terribly important for a relaxing holiday.
The close proximity to the local shops, beach and coastal path made it easy to leave the car after arriving, which is a boon!
We would happily recommend this cottage.
Thank you for your feedback and we are delighted you enjoyed your stay. We love spending time at WestRay too!
Property Owner
Reviewed by Susan4.7★ May 2022
"West Ray was everything we had hoped for when booking a long awaited trip."
The house was warm, comfortable and well equipped. Comfy beds most appreciated. As someone who has been coming to Polzeath for 50 years I loved its history and presence. Easy to walk to the beach and the outside shower appreciated by the surfers, particularly as it was March!
We appreciate your feedback and, as someone who has been coming to Polzeath almost as long as you, completely agree with you!
Property Owner
Reviewed by Sarah5.0★ Mar 2022
"The house is perfect for two families getting together."
Everything you need to hand in a spotlessly clean house. Great location with stunning deck and views. Original class in amongst the Malibu-esque new builds of Polzeath. A cracking weekend of sun, surf, rugby and relaxing. Highly recommend.
Thank you for your feedback and we are so pleased you enjoyed your stay. I don’t know if you noticed the pictures in the utility room showing WestRay House on its own surrounded by fields. Quite a contrast to today but we still love it!
Property Owner
Reviewed by Chris5.0★ Mar 2022
"Great house and I highly recommend"
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Westray House and found it to be the perfect base to explore the local area from. We would love to welcome you back to North Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Chris5.0★ Nov 2021
"Very prompt service from electrician when we called to sort out a problem with the lights that was unsolvable via the fuse box."
...
Hot tub was still not up to temperature by Monday afternoon ....message was left by John Bray explaining how to change the settings to Standard to get it up to temp by the Tuesday....obviously not the end of the world but a shame the children, who had been looking forward to it from last year, had less use of it than expected.
Bed side light in master bedroom not working even with change of bulb....
& sensor lights in en suite seem to flicker on & off all night independently.
Love the house....stylish, very well equipped, brilliant location & we definitely hope to be back for a 3rd year....thank you.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we sorted them for you. Your comments have been passed on to the team at John Bray Cornish Holidays. We look forward to welcoming you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Andrea4.1★ Oct 2021
"We loved the house and finally went on the camel trail for the first time!"
! Also had delicious meal at port gaverne hotel
Mr. And Mrs. Elizabeth PreviteNov 2018
"Lovely stay in a lovely house."
Thanks.
Mrs. Catherine BoydAug 2018
"Many thanks."
We would like to recommend The Dining Room in Rock as a restaurant.
It does not have wonderful views of the coast but the food was exceptional, the staff so welcoming and helpful and the decor very tasteful.
Mr. & Mrs. Clair FlynnAug 2018
There are no reviews featuring this term
Show all reviews