The Lookout

Thank you so much for your lovely 5-star review, Anthony! We’re delighted to hear that you enjoyed your stay and found the property clean and comfortable. It’s wonderful to know that you visit the area regularly, and we really appreciate you choosing to stay with us. Thank you also for your helpful feedback regarding the shaving socket, microwave, stairs and garden. We’ll certainly take your comments on board and change what’s possible as we’re always looking for ways to improve our guests’ experience. It was a pleasure hosting you and your wife, and we hope to have the opportunity to welcome you both (and your dog!) back to The Lookout in the future.

Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay and appreciated the peaceful location, beautiful views, and the nearby transport links. It’s wonderful to know that you had everything you needed and enjoyed the terrace and outdoor space. It was a pleasure hosting you, and we’re so pleased that you felt well looked after. You were a lovely guest, and we’d be absolutely delighted to welcome you back again in the future. Thank you once again for choosing to stay with us!

Thank you for taking the time to leave your feedback. We’re really pleased to hear that you found the property beautifully clean, comfortable and appreciated the quality of the appliances and bathroom. We are, however, disappointed that some aspects affected your stay, particularly as several of the items mentioned were available within the property. There are bedside lights built into the bedroom, which are also dimmable. Oven trays and pizza/baking sheets are stored in the drawer directly underneath the oven, and drinking glasses are provided, although we appreciate that their location in the higher cupboard may not have been obvious or easily accessible for yourselves. We are always more than happy to help during a stay, and a quick message would have allowed us to point you in the right direction straight away. Unfortunately, if we aren’t made aware of an issue at the time, we don’t have the opportunity to resolve it. We will certainly take the comments regarding additional kitchenware and making the location of existing items clearer on board. We will also review the listing to ensure the bedroom layout is as clear as possible for future guests. With regard to the location, the property’s exact setting is shown on the map prior to booking, allowing guests to consider whether the area is suitable for them before making a reservation. As a new property, we genuinely welcome constructive feedback and will continue making improvements where we feel they will benefit our guests. We just wish we’d had the opportunity to help with some of these points during your stay, as several could have been resolved very easily.