Gwillen

32 Customer Reviews

• "Property was lovely, however, there were a few issues."

  . The sofas were uncomfortable and needed refreshing. One of the kitchen chairs had a split where a leg was starting to show. Bedroom 1 had a broken door handle which was lying on the floor in the hallway. I had one issue which I rang and left a voicemail to on the Saturday evening. I had no response!! The issue was a mouse which ran across the living room!! I didn’t pursue this as we had a dog with us which made addressing the problem difficult. But, why leave a number to contact if a response isn’t forthcoming. The house provided everything I hoped for regarding location and view. I would recommend as issues were minor but I feel caretaker should have returned my call!!

  Thank you for taken the time to leave your feedback, issues raised are being attended to and all doors are being replaced and other improvements/decoration are being carried out. Apologies for your experience with the mouse, this issue is being dealt with. Unfortunately my housekeeper could not find a record of your call, she would have been happy to assist you at the time. Thanks also for your positive comments about Gwillen. Property Owner

  Reviewed by Hayley3.8★Nov 2023

• "This was the second time that we've stayed here and look forward to doing so in the future."

  We absolutely love the views and the area. I understand some renovation work is due to be completed shortly and suggest that the sofas need an overhaul as they are getting a little uncomfortable.

  Thank you for your feedback, will certainly check the sofas when carrying out improvements over the coming months. Look forward to welcoming you at Gwillen again. Property Owner

  Reviewed by Graham5.0★Sep 2023

• "I spoke to the owner during my stay and explained there were issues with maintenance but she informed me they were aware of problems and the cottage was due for a refurbishment this Oct (2023) The cottage has amazing views on the side of the hill over looking the beach."

  I would say breathtaking, especially with the fantastic sunny weather during our stay.

  Thank you for your feedback and positive comments. We are carrying out improvements on the property over the coming months and hope to welcome you again in the future. Property Owner

  Reviewed by Julie2.5★Sep 2023

• "Great location, there are a couple things that as landlord ought to be ..."

  Great location, there are a couple things that as landlord ought to be addressed: Shower controls Blinds in conservatory Dining room plastic chairs Would’ve been nice to have bigger mirrors Also the manual is out of date as to restaurants/ pubs etc and would be nice for holiday makers to have accurate listings Otherwise we loved the location and our time in Cornwall Thank you

  Thank you for your feedback, we are carrying out improvements on the property over the coming months and will attend to the issues you have raised. Property Owner

  Reviewed by Susie2.8★Aug 2023

• "Great location, the views are absolutely stunning."

  It’s perfect for coastal walks and only a 10 minute walk to the beach. The property is exactly as described, the rooms were clean, with comfortable beds and decorated nicely. The kitchen is also well supplied. Lots of linen and towels. Definitely recommend. My very few criticisms would be it’s lacking in a personal touch, for the money we paid we had only 2 toilet rolls (for 8 people), and there were very smelly rubbish bags left by the front gate from the previous people. The information inside (in the booklet & on the wall), was confusing and a little contradictory. When leaving, another neighbour chastised us for leaving the bags out the front which wasn’t a very nice end to our weekend break away. A little welcome pack would have been fabulous and would have set this place apart. Overall, very happy however.

  Thank you for taking the time to leave your feedback and recommendation, pleased to hear that you enjoyed your stay and your comments have been taken up with the housekeeper. Look forward to welcoming you again. Property Owner

  Reviewed by Lucy4.1★Aug 2023

• "Very comfortable house with stunning views"

  Reviewed by Sally5.0★May 2023

• "Your advertisement does not make enough of the absolutely wonderful views and the convenience of wonderful hostelries for good quality food and drink at the bottom of the hill."

  As to improving the experience. :- The mirrors are too high on the walls and too few. A full length mirror in the bedrooms / dressing areas would be great. The beds were very comfortable could do with some upgrade to the settees.

  Many thanks for your feedback in respect of the mirrors and settees - glad you enjoyed your stay. Best Regs Elliot Property Owner

  Reviewed by Susan5.0★May 2023

• "The house was clean, comfortable and nicely furnished, and had the most spectacular view over the beach and bay."

  We all enjoyed our stay. When we arrived we found a door handle broken off one of the sitting room doors, making the door unusable, it would have been helpful if a note had been left to say that it was being attended to as I felt obliged to contact the housekeeper to inform her of the problem as I did not want to be accused of causing the damage. The controls on the shower in the shower room need some attention as there was no easy temperature adjustment , usually a shower conrol would turn one way to increase the temperature and the other way to decrease it, but not so with this shower - warnings were issued before use! We discovered one of the dining chairs was broken underneath when we checked them all following, on one chair, a loose screw causing a wobbly leg and somone sliding to the floor - we alerted the house keeper. Finally, it would have been nice if the salt pot and sugar container had been refilled.

  Many thanks for your detailed feedback - I can confirm the door handle(s) have been addressed and we plan to replace the shower unit at the end of this season. Some of the kitchen chairs were replaced recently so surprised to hear your comments there - will check this in next maintenance visit- will advise housekeeper on salt / sugar Regs Elliot Property Owner

  Reviewed by Helen3.4★Apr 2023

• "A brilliantly situated house for amazing views and beach access."

  The house is comfortable and had everything we needed. The house was clean and nicely decorated. Some areas are probably not as up to date as some cottages we have stayed in (e.g bathrooms) and there were quite a few cobwebs around the ceiling areas. However, this didn’t adversely impact our stay. Clarity around recycling arrangements would have been helpful as there was conflicting information in the house.

  Thank you for taking the time to leave feedback.We have taken your comments onboard.Hope to welcome you back to Gwillen. As supplementary to above - we now have commercial waste collection and have updated the details for putting out rubbish - displayed in the kitchen Regs Elliot Property Owner

  Reviewed by Vicky4.1★Feb 2023

• "Unfortunately my case had been closed without resolution so that means I don’t have access to my case or the help centre so this is my only option to voice my concerns."

  Reference no heating for one night/ day of no use of cooker for 3 days. I booked the holiday in good faith with Sykes and therefore the owners wanting to see maintenance reports is irrelevant to my compensation which actually was suggested by Sykes. I would expect Sykes to have a customer service recovery plan in place for such cases & how that is dealt with owner is not my concern. No reflection on the team who I have spoke to who were great at updating but seem to nothing have the authority to issue compensation. A gesture of one night refunded would have been a step in the right direction especially as I am a returning customer. Hopefully this can be approved quickly and then the case can be closed and a negative perception reversed. Thank you

  Hello Laura Many thanks for your feedback and apologies if any miscommunication - am happy to offer one nights refund if still available through Sykes or alternatively two nights in another stay — Property Owner

  Reviewed by Laura2.5★Dec 2022

• "It’s all about the view!"

  A fantastic location. Well thought out sitting room kitchen and conservatory. Could sit and watch the tide come in and out and the weather change all day! Beautiful sunsets. Good facilities loved the Nespresso machine, log burner, outdoor shower and the place to hang wetsuits. Thanks for a wonderful stay!

  Reviewed by Abigail3.8★Oct 2022

• "The location was amazing and it was so lovely to have such a great view of the ..."

  The location was amazing and it was so lovely to have such a great view of the sea we looked forward to having are coffee sat looking out at the view , the coast path is 2 mins from the house which was great to get down to the beach , the house was warm and the beds where comfy apart from the double bed also the double room was a bit small and had a funny smell in it , the twin room down stairs when we arrived had lots of dust hanging down from the ceiling so I had to clean that as my son has asthma , a lot of the ceilings where the same in most rooms and cobwebs and dust behind the wardrobes as well the main room door handle was hanging off when we arrived so we could not shut the door this house really needs some maintenance to smarten it up a bit and a good clean , also the windows are very dirty , the gardens are lovely and the outside shower was very handy when coming back from the beach and it’s lovely and peaceful there as well the showers in the house where good as well lots of hot water, a nice house but just needs some TLC then it would be perfect

  Thank you for your feedback. The owner has passed on your comments to the cleaner who will aim to do better next time and apologises for the oversight. Property Owner

  Reviewed by Lorraine2.8★Oct 2022

• "Lovely family house with great views."

  It's cosy, comfortable but not scarily "homes and gardens" smart, which makes it a relaxing stay with teenagers and dog, and our second at this property. Well equipped kitchen for proper cooking. The wetsuits and bodyboards are very welcome, as are the board games and paperbacks. NB the garden perimeter is not secure, if you have an escape minded dog in tow.

  The garden has a low wall to the front hedges at the sides and a fence at the rear - however there are a couple of holes in the hedges and yes an “ escape minded” dog may be able to exit. However we have never claimed specifically the garden is dog proof. This is a cottage with views and to put up walls / gate that were high enough to deter an energetic dog would be likely to impact the view. Property Owner

  Reviewed by Kate4.7★Sep 2022

• "Fantastic views ,great house just need a little maintenance and TLC."

  Shower is too small …lovely position near the Bay

  Thanks for feedback - when laying out the bathroom we picked the largest shower enclosure that would fit the room - with curved sliding doors so as not to open onto the sink. It is a relatively small property and practicality dictates some compromise. There is a second shower over the bath which while not a dedicated unit could be said to provide more elbow room - down the length of the bath. In respect of TLC we have carried out a number of items - lights / lamp replacements / door handles / new summerhouse / garage clean out, since these comments. Property Owner

  Reviewed by Ciaran3.8★Jun 2022

• "Thank you for a lovely stay at “Gwillen”A beautiful cottage with everything you need."

  Very comfortable & spacious. Lots of lovely hot water for showers. Just one little “gripe” - the windows in the conservatory were extremely dirty. Our son soon located a bucket & with the “magic “ of Fairy Liquid cleaned both inside & out - 20 minutes later - WOW - the views were amazing. Well worth the effort. Thank you again for a fantastic holiday. We will certainly recommend Gwillen to our friends & family. Pat White. Banbury. Oxfordshire.

  Thank you ever so much for your comments. We have discussed this with the owner. Work is being carried out on the windows amongst lots of other things. Feedback is always really helpful to us. Cornish Cottage Holidays. Property Owner

  Reviewed by Patricia4.4★Jun 2022

• "The only thing to improve would be the minute quadrant shower cubicle, there is room for a larger one, I dropped the soap and had to open the doors to bend down to retrieve it!"

  I am by no means an obese person. It is not helped by the control system which extends into the cubicle a long way. The property suffered from an awful lot of cobwebs, between ceiling beams, behind wardrobes etc.

  Thank you for your feedback. We have not yet heard a negative comment about the shower size being a problem. We are sorry it did not suit your needs on this occasion. Cobwebs are very tricky to alleviate as they may appear after the clean has occurred. I do hope these things did not impact upon your stay too much. - The Cornish Cottage Holidays Team. Property Owner

  Reviewed by Wendy4.4★Dec 2021

• "Was disappointed that despite prior report the Children’s room in the attic space was too dangerous to use!"

  No locks on hatches into the eaves and Hot water storage. Our children were 20 and 42 months old and would have been in danger of electrocution, burns and stuck in the roof! A loose window sill and floor splinter were reported on arrival but no action taken! Given the weather during our 21 day stay a tumble drier would have been appreciated! The garage spaces were filthy and too small to use! BUT….LOCATION, LOCATION LOCATION. Kids enjoyed the walk down to the beach, under close supervision, and we greatly enjoyed our stay!

  Thank you very much for taking the time to leave feedback. The beds in the attic room have been pushed up against the doors for this reason. However, we have discussed your comment with the owner and talked about the possibility of adding locks too for extra precaution. The loose window sill will also be dealt with. We are glad to hear you enjoyed your stay. - The Cornish Cottage Holidays Team. Property Owner

  Reviewed by Ronald3.4★Dec 2021

• "Loved the property."

  Brilliantly equipped and well looked after. Location was fabulous, though would note it was in Trenance, rather than Mawgan Porth itself. No glass recycling container available so we used a bag.

  Reviewed by Paul4.7★Sep 2021

• "Absolutely delighted with this property."

  Ideally placed with fantastic views. Excellent value would definitely recommend and will be staying here again

  Reviewed by Graham4.7★Sep 2021

• "The property was clean, instructions clear."

  Good living space. The bedrooms are a good size and it’s in an ideal location. Some of the equipment and fixtures need a bit of attention or replacing but overall. A lovely place. We had a great week with two adults and 3 teenagers.

  Reviewed by Anna3.4★Jun 2021

• "Hired it for family get together."

  Fantastic location and views. Very, airy, light and comfortable. Will certainly be returning. (A few tiny bits of maintenance needed such as several lightbulbs needing replacing, the shower holder in main bathroom needing fixing, but nothing that spoiled our stay). Thanks

  Reviewed by Amanda5.0★Jun 2021

• "Wonderful house with outstanding views!"

  Comfortable, unpretentious AND with an outdoor shower! Light and spacious with everything we needed. So lovely to be able to wander down to the beach - in the morning for a delicious sourdough loaf from Cornish Fresh, in the afternoon in wetsuits with bodyboards, or in the evening for a quick drink at the Merrymoor! We will definitely be back!

  Reviewed by Amanda5.0★May 2021

• "Gwillens location was brilliant."

  marvellous views and great coastal walks. Everything you needed in the cottage. The conservatory overlooking the bay was a key feature.

  Reviewed by John5.0★Oct 2020

• "We had no hot water on arrival and called the number given number on Saturday morning."

  The lady said she would call a plumber but in the meantime to turn the emersion on. This eventually gave us hot water and we left it on all week as we never heard from them. We were told to leave all towels, linen and tea towels in a bag outside the front door but this bag did not exist that we could see. As we could not get in until 5pm for extra cleaning measures I expected the house to be a little cleaner and the above issues should have been rectified. However we did have a lovely week and would like to return one day. Maybe a little welcome pack would be nice as well, as previous cottages we have stayed do this and it’s a nice touch.

  Thank you for your feedback, we are so glad to hear that you had a lovely week and would like to return. We are obviously disappointed that you had an issue with the heating during your stay, but glad that using the immersion this was addressed. If you had let us know about the cleanliness issue, the caretaker would have returned personally to rectify any issues as necessary. A welcome pack is usually standard but in the current climate it has not been advised. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Lisa3.4★Sep 2020

• "Great position overlooking Mawgan Porth bay, the cottage had a good welcoming appeal, once you were up the fairly steep uneven path."

  The main bed was very comfortable, the heating was good once you got the hang of the timer and thermostat, although the house was fairly draughty - partly due to the windy weather conditions during some of our stay. The Tv was very slow in responding to the remote controller, sofas were a bit tired and I found uncomfortable. I think the dining chairs could of been of much better quality also. I was amazed that there were no utensils for the wood-burner.

  Reviewed by Glenn3.8★Jan 2020

• "Great location and the property is very comfortable."

  One or two minor issues with the property, mostly due to its age, but nothing to detract from the holiday overall which was great.

  Reviewed by Susan4.7★Aug 2019

• "Only criticism would be lack of recycling."

  Intend to book again

  Reviewed by Anthony4.7★Jun 2019

• "This is a very good property with lots of good points if a bit stingy in the provision of soap, tea towels, toilet paper etc."

  for eight people. The most serious fault with your listing is that there was no mention of the very steep and uneven entrance which you normally put in your description to make it clear that a property is not suitable for less able or disabled clients. It spoiled this holiday for my wife who is disabled. Please ask the owners to do something about the curtains which are sticking badly on their runners. There is an occasional odd smell in one of the bathrooms.

  Reviewed by Robert3.4★Oct 2018

• "We had a great week and enjoyed staying at Gwillen."

  It was generally very comfortable and well equipped. The location is stunning. My only suggestions would be firstly around the lack of recycling facilities which seems a real shame. I’d also suggest supplying a cafetière/ hob espresso maker in case people don’t want to use a Nespresso machine.

  Reviewed by Lydia4.1★Aug 2018

• "Remarkable view over Mawgan Porth Bay with 10 min access to the beach down a direct though steep path."

  Reviewed by Fergus5.0★Jul 2018

• "Sitting in the conservatory watching the tide come in and out, walking down to the beach and having a gorgeous fish supper with the sun setting on the water, glorious coastal walks."

  ... this cottage was everything I had hoped and more for my 60th birthday treat! Thank you so much for a wonderful holiday in a perfect setting.

  Reviewed by Davina5.0★Jun 2018

• "A fabulous place in an outstandingly beautiful location"

  Reviewed by Natalia L5.0★Apr 2018

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