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"One word “ PERFECT “ !"
Thank you for a great stay.
Reviewed by AndrewSep 2023
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"The property itself was excellent, well situated clean and comfortable."
The welcome scones, cream and jam were nicely consumed.
Our only issues were the lack of cleaning products for the kitchen and bathroom. Toilet brush in bathroom filthy. Some pots were not clean, it looked like someone had used the dishwasher with no tablet. We were surprised no dishwasher tablets were provided, we brought out own. I filled the rinse aid and salt it looked like it hadn't been filled for a while. We decided to eat in one evening but couldn't light the hob because the lighter had run out of gas. These are only little things that were merely an annoyance, but should be checked before someone comes in. However, it didn't spoil a fab week in your apartment and in Cornwall.
Thank you for your feed back. I can assure you this is not the hight standards of cleanliness and attention to detail that my cleaning company normally provide and that I, the owner, would expect.
I sincerely apologise and I will pass on your feedback to make sure this doesn’t happen again.
I will get the hob checked as it should light automatically when the oven is switched on at the wall.
I’m pleased you enjoyed your stay in Newquay and once again so sorry.
Best regards
Cathy. Property Owner
Reviewed by MarcusSep 2023
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"Everything was good very clean and comfortable"
Reviewed by StuartSep 2023
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"Perfect for our requirements."
good information to allow us to understand everything we needed to know about how to get into the property and was situated to make it easy to get to the beach Would go again
Reviewed by PaulineJun 2023
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"A very clean and modern apartment."
The bed was comfortable and the ceiling fan useful as the weather was great during our visit. A large bathroom with a walk in shower. A fully equipped kitchen available should anyone felt like cooking?
The apartment did feel a little warm if shut for the day but once the patio doors are opened it’s fine.
Downside, another bath sheet would be nice.
And if you could have a sea view when the hotel is knocked down it would be perfect
Reviewed by JeanJun 2023
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"The apartment was very clean and well appointed, and was perfect for our short stay."
Reviewed by SusieMay 2023
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"What lovely accommodation."
Spacious and had all you could need. Just far enough away for peace and quiet, but close enough to walk into Newquay. The river Gannal just a short walk away was great for water if you didn't want the sea, but a beautiful walk along it when the yide was out to Crantock Beach.
Reviewed by SueMay 2023
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"Very nice, well equipped apartment."
Would happily stay again, thanks.
Reviewed by DavidMay 2023
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"Accommodation is absolutely superb."
Good location for exploring the local area. Would thoroughly recommend.
Reviewed by PaulSep 2022
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"Lovely apartment in a quiet area just a short walk to Fistral beach and easy walk into Newquay."
Well equipped, clean and a very comfy bed which was good as we walked miles each day! A fabulous week, thank you
Reviewed by StephenSep 2022
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"We loved our stay and would recommend!"
Heidi was extremely helpful during our stay. The only thing I would suggest is maybe 2 outdoor chairs that offered a more relaxed/reclining option. It would be nice to enjoy the patio for longer periods of time for coffee etc. the plants and torches were a nice touch. Your neighbors were also very friendly!!!
Thank you so much for your positive feedback, it really means a lot.
Thank you also for your recommendation which I will happily organise for next season.
PS thank you for watering the plants. Property Owner
Reviewed by JohnJul 2022
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"A most splendid property with all the facilities necessary to make your stay comfortable and pleasant."
It is situated in a quiet area with easy access to the Beach. Good, genial dining is within a short walking distance. Highly recommended.
Thank you so much for your lovely feedback and I'm so pleased you had a great stay and that you enjoyed being so near the beach. Thank you also for the excellent top scores including cleanliness, comfort and facilities, I'm thrilled you enjoyed your stay so much and hope that you visit again. Property Owner
Reviewed by GeraldJul 2022
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"On the whole everything was clean but certain areas such as curtain rails and hanging ornaments were thick with dust."
The cleaning company are letting down this lovely property, which is furnished to a high standard and in a great location.
Dear Stephen
Thank you for your feedback and for letting me know. I have now changed cleaning companies to ensure that moving forward this issue does not happen again. Property Owner
Reviewed by StephenSep 2021
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"WiFi wasn't working reported to agent ceiling fan thick with dust same as last ..."
WiFi wasn't working reported to agent ceiling fan thick with dust same as last year was going to book for 2022 but the price rise is unacceptable at £200 extra for same week its a shame as it is a nice apartment and
Dear Stuart, Thank you for your feedback and for letting me know. I have now changed cleaning companies to ensure that moving forward this issue does not happen again. The wifi router has also been replaced and we are pleased to report there have been no issues since, apologies for any inconvenience you had. Property Owner
Reviewed by StuartSep 2021
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"Great location and very quiet."
Shame broadband didn’t work although tried to reset many times it didn’t connect. Had to use our own hotspot off phones for smart TV but didn’t spoil our lovely week away.
Dear Andy
Thank you for your feed back. Unfortunately it was a fault router which once replaced hasn’t been an issue since. Sorry for the inconvenience. Property Owner
Reviewed by AndyAug 2021
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"Fabulous location and great flat, really comfortable."
Reviewed by NicholasAug 2021
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"Just a couple of things not working but did not cause us any problems ."
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Shaver socket and vacuum cleaner
Reviewed by RichardJun 2021
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"The flat is ideally situated for walking the south-west coastal path."
Well equipped kitchen, large TV and dvd, very comfortable bed, lovely shower.
Modern flat with quality items.
Highly recommended.
Reviewed by ChristineMay 2021
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"This property was exactly as described and more ."
Liked the thoughtful touches of tea sugar coffee milk etc and scones jam clotted cream made a lovely welcome .Property had everything you needed in it . Was in a great location 5 minutes from great views had a couple of lovely meals in a restaurant on the cliff top over looking the sea . We visited the Eden project Port Isaac where doc Martin was filmed both within an hour away . Wold definitely book through Sykes cottages again.
Reviewed by MurielOct 2020
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"3 Spyrys Heyl is a really lovely flat and I think the owner has taken a lot of care and thought to make it homely."
The bed was really comfortable (and I never usually say that), the shower was fab, and the flat was well equipped. We had a really lovely week here.
Reviewed by CatherineSep 2020
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"The parking was a bit of a problem as both of us could not get out of the car at the same time as we had to park so close to the wall and reversing the car in when it was raining one of us had to guide the other in everytime."
the othe car spaces had more room. Noticed there was cobwebs around the bottles on the window near the door..we ended up doing them and the bottom shelf of the table was dusty.
I am so sorry you had a problem with the parking bay but it is large enough for my long wheel base Isuzu trooper although as you mentioned you do have to park close to the wall and parking on the roadside in the summer is almost impossible.
I can only apologise on behalf of my property management company for the cobwebs and dust, I can assure you this is not the norm and will not happen again. I hope these issues and the rain will not stop you coming back to Cornwall in the future Property Owner
Reviewed by AlunAug 2020
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"All was great but on day of arrival when we parked we had someone have a go about where to park."
Needs parking instructions in email.
Unfortunately I cannot be held responsible for the attitude of other apartment owners and can only sincerely apologise for their behaviour.
As for the parking instructions, below is a paragraph from the email you should have received from my property management company and again I am so sorry if you did not receive this as I try to cover as much as I can to make your holiday the best experience possible.
Parking instructions:-
With the hotel behind you your parking bay is the far one on the left by the wall to the patio Property Owner
Reviewed by ChristopherAug 2020
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"This apartment is absolutely fantastic never been more comfortable away from home."
The service we experienced from arrival to departure was brilliant we had a slight issue with the oven but this was sorted without any problems. Would stay again without hesitation.
Reviewed by NatalieAug 2020
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"Beautiful apartment, well located for the beautiful Gannel Estuary and only a short walk from the many beautiful beaches and town centre."
It's in a peaceful location and very comfortable with everything you need.
Reviewed by RobertJul 2020
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