The Beach House

3 Customer Reviews

• "My family and I have been coming to Polzeath for 30 years, and we have stayed in Beach House a few times."

  The location is incredible - a few steps away from the beach and shops, and waking up to the breath taking sea view never tires! However, this holiday felt very different to past stays due to the full refurbishment of the property. The old sofas have been replaced with new, smart and comfortable ones and the old battered dining room chairs have been replaced with stylish new ones too. The kitchen cupboards are now fully equipped with an array of cutlery, utensils, glasses and dishes for all meals which is a nice addition and we loved the children’s plates, bowls and cups too! Upstairs, all the beds and mattresses have been replaced and the rickety bunk bed has been removed and replaced with a much safer and smarter trundle bed. It has been repainted throughout as well. The wet room downstairs is a game changer when coming off the beach, and needing to shower the kids/dry wetsuits etc. With regards to previous negative reviews about the place feeling run down and tired, the new owner has obviously thrown a lot of time, effort and money at Beach House since our last stay and my husband, 4 kids and I had a wonderful holiday. The house has been completely transformed in the last few months and we’ll definitely be booking again!!

  EmilyJan 2024

• "This is our second trip to the beach house, and we had a lovely week."

  The location is perfect. However, we did comment on the comfort of the sofas last year. We were sent pictures of new seating, but when we arrived the same worn out sofas were there instead. I was in the front twin room last year and the beds were comfortable. This year I was in the back room. The mattresses were terrible. First of all we had one of your maintenance team come and fix mend both broken bed frames with hardboard, which wasn’t great. The mattresses on both beds were terrible, I could feel the springs on my back, and the mattress is so used it’s on a tilt where it’s been sat on one edge for years. I did put a duvet on the mattress to try and improve it but the springs were still prominent. In the kitchen there is a very small fridge which was not enough for the size of the property! We did get another small one delivered which was placed on the living room floor which was far from ideal. I love staying at his property as I can surf every day, and the house plan is perfect for that with a downstairs wet room. I do however feel the above issues need to be fixed if we are to return a third time. The property is looking tired and needs updating. I would appreciate your comments. Karen Carter

  Thank you for taking the time to give us your feedback. Having spoken to our maintenance team I can confirm the property is about to have some major redecoration done. There is a new sofa and beds arriving in November, it is also being completely repainted and an update to the bathrooms. Also the soft furnishings are getting an upgrade. I hope these points will encourage you to come back for a third visit, and to enjoy your daily surf. John Bray Cornish Holidays on Behalf of the owner Property Owner

  Reviewed by Karen2.5★Sep 2023

• "This house is ideally situated for beach, shops and restaurants and is a lovely open plan layout with beach glimpses."

  This is the fourth time we have stayed in The Beach House and we were disappointed that things we mentioned on our first stay are still outstanding. Hopefully the new owners will give it the much needed TLC it requires. Last year we bought flutes, this year we bought wine glasses as there was only one! We also bought highball glasses and a brush and dustpan and a broom. That might have been the cause of the dirty state of the place when we arrived. The cupboards were dirty and the also the cooking equipment. We gave most things a good clean before we left but it does need a good deep clean. Our biggest bugbear is definitely the sofas but we were pleased to see the fridge has been replaced. The beds in the back bedroom have broken or missing slats and the toilets seats need adjusting. However in spite of all that we did enjoy our holiday at Polzeath, our 43rd year!

  Thank you for sharing your feedback, we will pass this on to the maintenance team and cleaning company but are sorry that these issues were not picked up earlier. We are pleased you got to enjoy the property once again and had a great stay in Polzeath. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Lynda2.8★Sep 2023

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