St Ives Lodge 3 Spa

We couldn’t attend due to my partner being urgently taken to hospital, we tried to call Sykes two days before, nothing.

So we called Clowance estate directly and spoke to Lacey who confirmed we could get a refund or re book, when Clowance wouldn’t confirm the same to Sykes we called again and got through to Bethany I think, who backtracked and tried to claim her colleague hadn’t agreed to that. Apparently they didn’t feel like listening to the call logs to prove what had been said. I’m still waiting for a solution, but it’s clear these guys have zero sensitivity and not a care in the world for their guests welfare which tells me all I need to know about the estate and its staff. They handled the matter with complete disrespect and dishonesty in all conversations.

The lodge was very tired and not to the luxury standard as advertised or priced Capers frayed , paintwork chipped , floor lifting , sofa needs replacing , mattress extremely hard , grouting in bathrooms needs re doing We complained as we were so dissatisfied and we were moved thankfully to a show lodge on the Monday The original lodge was clean and hot tub immaculate it just needs a lot of TLC to bring it back to what customers expect The grounds are really nice and state close to st ives

Our stay at Clowance was lovely.

The estate is very nice with plenty to do as a family. The lodge was very clean, spacious and location was ideal! The only negative was the beds and sofa, neither of which were comfortable. The beds are very very firm and in places uneven, the the extent where we were not able to sleep or feel comfortable.