“We needed accommodation and booked very late.”
I understand that Covid is making things difficult, but on arrival, we were met by a wall of disinfectant smell (smelled more like flyspray) throughout the house. There seemed not to have been enough time between cleaning and arrival. It was really unpleasant and not a great start. The smell persisted for at least 24 hours. Perhaps you should be staggering arrivals and not one out one in on the same day. Or using better cleaning methods/products.
The accommodation looked poor from the external photo, but the photos of the interior were good. However, our expectations were not met. The whole enterprise was basic - looked a lot better in the photos, but everything was cheap and disappointing - construction, materials, cutlery, glasses, bedding etc. The carpets and sofas felt tacky and we not comfortable without shoes. The tv didnt work - we notified the caretaker immediately but it wasnt fixed for 3 days, and for a rainy break in september with dark evenings, that was not good enough. Instructions for the use of the property were emailed to us but we couldnt open them on our phones. We asked, but never got a printed copy.
It was more like student accommodation. It looked like a party house - Im sure its perfect for a gang of surfers, for partying, drinking and crashing, but it didnt suit us. The description traded on the sea/sunset view which was great, but it was let down by everything else.
We will not book through Sykes again.
- Mr Heward, October 2020