“The house was wonderful.”
Roomy and spacious and beautiful. We had a fantastic time. The traffic was quite loud when sitting outside, but we had been forewarned about this. We didn't have cars, so it was great to be able to simply walk to Stow-on-the-Wold. The two living rooms were amazing, the play room was great fun, and the huge dining room divine.
There were a few small problems. When we got to the house the Aga was not on. I rang Manor Cottages and within an hour someone had come to the house and started it up. He also took me around and explained the heating systems. The housekeepers had forgotten to leave black rubbish bags (pretty fundamental for so many people) and by the time they came with them I had already run out and bought some. Also, the next guests came at 11 am on Sunday, having been told we would leave at 10 am, but I had arranged with Manor Cottages we would stay most of the day. They were very nice and it worked out fine, luckily.
One of the toilets broke upstairs and there was a small leak through the ceiling, but it was pretty minor and as it was the weekend and we were unable to ring Manor Cottages, we simply stopped using the toilet. With so many in the house this was not a big problem. I did text the number which had been left in the house for such things but got no reply.
Despite these small things I thought it went great, and it was truly a wonderful weekend.
Southill is a very popular and sought after property which is ideal for large groups of guests with an perfect location to Stow.
It was obviously very unfortunate that the Housekeeper had forgotten to leave refuse bags and this is certainly not the norm. We can only apologise that this was onverlooked on this occassion. In the property is a welcome folder which has lots of useful information about the property as well as two contact numbers which are for the guests to use at anytime during their stay. These numbers can be used 24/7 including Sunday and will always be answered. As soon as we were alerted to the fact that the AGA was not on, a member of the maintenance team went to the property to switch it on.
A later check out had been agreed, however, due to unforeseen circumstances the new guests arrived earlier than expected.
With such a big property, certain issues might arise which is why at the property telephone numbers for maintenance / housekeeping / emergency are displayed and encouraged to be used as we endeavour for you to have to most pleasant stay and for us solve any issues as swiftly as possible without it detracting from your stay.
Sykes owner relations
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