Lavender Cottage

15 Customer Reviews

• "The Cottage and the Garden space are lovely."

  Unfortunately for the money you pay for 7 nights it wasnt clean at all which was a big let down. On our day of arrivial we have been left milk and Butchers sausages which is great but unfortunately both item were Rock solid frozen in the fridge so no cup of tea or coffee on arrival. And a small loaf of bread has been left but it was out of date the day we arrived. Very short on towels too. I would expect a little more for 1600 pounds for 7 nights ! So therefore wouldnt return for obvious reasons.

  HI Stephanie, I am very sorry to hear that your stay was not up to the standards which we set ourselves, our cleaning team usually do a fantastic job so I will have to investigate this further. I hope you don't mind but I will send you an email to pick up on this. We provide both a bath towel and a hot tub towel per guest. In terms of the welcome pack, we do try to provide complementary gifts to enhance your stay, including sausages from our butchery. As it was Easter weekend I believe the bread and milk had been frozen on the Thursday to retain freshness for your stay later in the weekend, and due to staff being away over the weekend with their families. It was then put into your home by the cleaning team, who clearly did not defrost them fully as we had advised. We did also provide an early check in for your stay which will have reduced the time for the products to defrost. I am sorry this provided disappointment and we will review the process around this complementary gift pack moving forwards to ensure other guests do not experience the displeasure you have shown. As I said I hope you don't mind but I will email you to pick up on this. Property Owner

  Reviewed by Stefanie3.4★Apr 2025

• "Fabulous cottage, in a beautiful location."

  Well maintained and homely decor. A generous hamper of bread etc was a welcome addition. Hot tub was great, needs plenty of time to heat up though. Only thing we would have liked would have been more cutlery, crockery and more tea towels. Overall, highly recommended.

  Dear Anthony, Thank you for your feedback we are so glad you enjoyed your stay at Lavender Cottage, and good to hear you enjoyed your hamper! I have noted your comments on crockery and will ensure a full stock take is done to ensure some hasn't recently gone missing. We hope to see you again. Property Owner

  Reviewed by Anthony5.0★Apr 2025

• "Beautiful cottage with everything we could have wanted thoughtfully made available."

  Many thanks

  Dear Paul We are very to happy to hear that you enjoyed your time at Lavender, we hope to see you again. Property Owner

  Reviewed by Paul5.0★Dec 2024

• "What a beautiful cottage!"

  We loved the decor, cosiness and space within the property and enjoyed the location on the outskirts of Madresfield with lovely local walks and within a few miles of Malvern. An improvement would be to add a mirror and a hairdryer to the 3rd bedroom and a few more mugs in the kitchen.

  Dear Wendy We are so pleased that you enjoyed your stay at Lavender Cottage and thank you for the feedback. We hope to see you again. Property Owner

  Reviewed by Wendy4.7★Nov 2024

• "Stayed at Byways last year with a bigger party but Lavendar Cottage didn't disappoint."

  Welcome pack last year included sausage and bacon which was so good we purchased some to bring home. No bacon this year which if you are showcasing your produce is a little short sighted, as you now can purchase direct from the butchery. We placed an order with John who was really helpful and collection easily arranged, it is exceptionally good produce. Noble Isle toiletries were a nice touch. Plenty of good walks locally for the dog. Always enjoy the hot tub, its relaxing after a nice long walk. Would definitely recommmend and we will be back again.

  Dear Debbie Thank you very much for your comments and for all of your feedback, we enjoyed having you here. I am glad you met John the Butcher - such a character, and we really hope you enjoy the Madresfield meat. Hurry back, you made us smile! Property Owner

  Reviewed by Debbie5.0★Nov 2024

• "We had a fantastic stay at Lavender Cottage."

  It is extremely clean and comfortable and in an ideal spot to enjoy the Malvern Hills and surrounding area. The hot tub was a bonus. Thank you for the welcome pack too. We had a small issue with one of the showers. The response was quick and friendly and the issue dealt with promptly. I would definitely stay here again and would recommend it to friends and family. I hope we can return soon.

  Dear Angela We are grateful for such positive feedback and that you enjoyed your stay. It was also good to hear that you enjoyed the hot tub which enjoys pleasant views of the hills beyond. Looking forwards to having you back! Property Owner

  Reviewed by Angela5.0★Oct 2024

• "Beautiful cottage, clean and inviting."

  Lovely grounds, It had everything we needed for our stay. Welcome pack a lovely touch, and clear communication throughout our stay. Very responsive hosts. We loved our stay.

  Dear Nicola Thank you for your very kind words. We are delighted that you enjoyed your stay and obviously felt well looked after, which is our pleasure and always our aim. Property Owner

  Reviewed by Nicola5.0★Oct 2024

• "Lavender Cottage was a perfect place to stay for a week for our family of 6 adults and 3 babies under 9 months."

  We would highly recommend it. The location was also great and we made the most of visiting different places near and far. Sadly the hot tub was not fully working with bubbles but it was still warm and we used it nevertheless. We would definitely choose it again.

  Hello Thank you for taking the time to leave a review, much appreciated. We are so glad you enjoyed your stay. Sadly our supplier, Baltic Hot Tubs has let us down and we are awaiting a repair but, none-the-less, we are glad you still used it, it has such a great view of the hills. We hope to see you again. Property Owner

  Reviewed by Susan4.7★Aug 2024

• "WOW..."

  Absoluty stunning! The cottage is beautifully decorated, lots of thought has been given to each room. Bedrooms are spacious, we had the best night's sleep all week, it's just so peaceful and quiet. Lots of space to relax downstairs and everything you could need is provided in the kitchen. The garden is a fantastic size, which our 2 dogs took full advantage off. The hot tub is a great to relax in after a long walk up the beautiful Malvern hills. Such a peaceful stay, feels like you are in the middle of nowhere but everything you need pubs, shops are not far away. The welcome pack was amazing! Again very thoughtful of the owners. We did not want to leave and would love to stay again. Highly recommend.

  Dear Keith What a lovely review, thank you so much for your very kind words. We are delighted you enjoyed your stay and look forwards to hosting you again. Property Owner

  Reviewed by Keith5.0★Aug 2024

• "We had a fabulous time at your beautiful property and would highly recommend it to family and friends."

  The facilities were spot on and we enjoyed every element on offer. Internally, the property was very tastefully furnished with attention to detail. We also enjoyed the garden and hot tub (though we did have some niggles with the hot tub they were addressed promptly). The property was very well located and we found there was plenty to do in the area. Thanks for everything including the fabulous welcome hamper….

  Thank you so much for your feedback and we are so glad you enjoyed the stay, we do aim to provide a little sanctuary for our guests and ease of stay and enjoyment are important factors in our holiday let portfolio so apologies for the hot tub niggles, I can confirm the engineer has been called out. Your review and recommendation to others is much appreciated and we hope to see you again soon. Property Owner

  Reviewed by Sara5.0★Jun 2024

• "We just spent a week at Lavender cottage and we were not disappointed."

  The place was very spacious and equipped with everything you need. The beds were very comfortable and there was plenty of hanging space for your clothes, full length mirrors and power points where you need them when drying your hair. The garden was a nice sunny space with plenty of seating dotted around and was a good secure area for our dog. The welcome pack of milk, bread, jams cookies and coffee was a nice touch we were very thankful for. We really did enjoy our stay and would consider booking again as a week wasn't long enough to explore the area.

  Thank you so much for your review. We always take pride and pleasure when we hear that our guests have had such a special time, holidays are important and we strive to provide the right environment and facilities to enable the best of stays. We hope to see you again. Property Owner

  Reviewed by Caron5.0★Jun 2024

• "Delightful cottage, very quiet, good combination of old and new features, could not get the hot tub to light properly which was a bit disappointing but otherwise everything was very good, one negative point we had was that the house instructions we were sent were for Byeways, so we had the wrong key code ."

  Thankyou so much for your feedback and we are delighted you enjoyed the Cottage. We are sorry you received the wrong key code instructions from Sykes, unfortunately this has happened a couple of times, however, so pleased you managed to get in and enjoy your break!. Property Owner

  Reviewed by Donna5.0★Jun 2024

• "The cottage is very spacious and beautifully refurbished."

  I have marked it down on two points as although the important things (kitchen, toilets, bathrooms) were very clean, the edges of the floors and skirting boards were very dusty and “bitty” and needed vacuuming. A cottage that is this expensive should be spotless. The sofa was quite uncomfortable with a very low back. The beds were comfortable with nice bedding. The garden was brilliant for our dogs, huge and secure. A welcome pack of milk and the owner’s own farm sausages and bacon was much appreciated. Would definitely return.

  Thank you very much for your feedback and we are sorry that you found the skirting boards and floor edges to be below par - we would have been very happy to come round and address the issue immediately. Great to hear that you would return and we hope to see you again. Property Owner

  Reviewed by David4.4★May 2024

• "We thoroughly enjoyed our visit --- everyone was fantastic to work with!"

  We had lots of questions in advance as we were traveling from the USA. The cottage was just perfect!!! Thank you again for the hospitality!

  Thank you so much for your feedback. We are glad you had a good trip and hope that you enjoyed your experience at the restaurant and the tour of the Court. Property Owner

  Reviewed by Susan4.7★Apr 2024

• "A very comfortable stay at Lavender Cottage and we will definitely be back."

  Lovely spacious rooms and comfortable beds. Garden was a joy-large, well kept and very well enclosed for dogs and children. Kitchen well equipped. The hot tub does take longer to heat up than the instructions suggest so bear that in mind. A lovely stay which will be our “go to” option when we next stay in the area.

  Thank you very much for your feedback, we have strived to ensure that our holiday cottages offer a high standard of home-from-home comfort for our guests. We are also so pleased to hear that you may be back, until then... Property Owner

  Reviewed by Louise5.0★Mar 2024

• There are no reviews featuring this term Show all reviews