Oakwood Mews

Hi Jackie, Thank you so much for this superb review — we're thrilled you and your group had such a great stay! It's lovely to hear the welcome pack hit the spot after your journey, and that the location just outside Matlock gave you plenty to see and do. Knowing you'd all happily come back again means a lot to us — we'd love to welcome you back! The Oakwood Team

Hi Julia, Thank you so much for this lovely review — we're delighted you found the bungalow beautiful and comfortable, and that everything was clean and ready for you on arrival despite the weather turning! Just to reassure you on the bed — the second bedroom is genuinely a king-size bed, but it uses a split/zip-link mattress (two joined together), which is why it can look like two singles. It's a common feature that allows the bed to be configured differently if ever needed. Thank you also for the notes on the smaller pans and the en-suite mirror — really useful, practical feedback, and we'll pass it on to get those added. So glad you still found plenty to explore nearby. Hope to welcome you back again soon! The Oakwood Team

Hi Hannah, Thanks for your review and feedback. We are glad you enjoyed your stay with us and thank you also for commenting on the actions of the previous feedback. We appreciate this. We will take onboard and consider the possibility of curtains. We hope to host you again! Oakwood Team

Hi Jane, Thanks for your positive feedback. We’re glad to hear you had a great time. The team take pride in maintaining the property to a high standard. Hope to host you again. Oakwood Team

Hi Jane, Thank you very much for taking the time to leave such a detailed review. We're delighted to hear you enjoyed the location, found the property beautifully presented and well equipped, and appreciated the welcome pack. It's lovely to know you were able to make the most of the local walks, pubs and attractions during your stay. We also appreciate your constructive feedback. As you know, during your visit, the UK experienced an exceptionally hot period, with temperatures well above what would normally be expected for the English climate. Oakwood Mews has been designed with the typical UK weather in mind, and the standing fans have proven to be a welcome addition during these unusual conditions. We appreciate your understanding and are pleased they helped make your stay more comfortable. Thank you also for your comments regarding the garden. The concrete base was prepared for the installation of a hot tub; however, unfortunately the supplier was unable to complete the project as planned. We have since moved forward with completing the area, and the space is now being paved instead between guest turn arounds, which can be quite challenging. Sorry if this impacted your stay. We also noted your comments regarding the rear boundary fence, and we're pleased to say the fencing has now been completed following your stay. Regarding the external lights, these were always safe and fully operational. We are unfortunately awaiting delivery of bespoke oak timber boxing to complete the finish, which had unfortunately been delayed. This installation will be completed shortly. We appreciate your feedback about the shower caddies and will review this with the team. We're keen to find a solution that complements the quality of the bathrooms, rather than installing a standard metal caddy that may rust or detract from the overall finish. Thank you again for your thoughtful feedback. Comments like yours help us continue to improve, and we hope to have the opportunity to welcome you back to Oakwood Mews for a 5* stay in the future. The Oakwood Team

Hi Peter, Thank you for your wonderful review. We're so pleased to hear you found the property spotlessly clean and ideally situated for exploring the local area. We also appreciate your helpful suggestions regarding the showers. Feedback like this is incredibly valuable, and we'll review adding slip mats and a way to make future stays even more comfortable. We hope to welcome you back to Oakwood Mews again soon. The Oakwood Team

Hi Karen, Thanks for your feedback. Glad to hear the house met your expectations and you enjoyed your stay. We appreciate the update on the patio and will follow up with the team. Apologies, we thought this had been done. Hope to host you again, Oakwood Team

Hi Elaine, Thanks for your feedback. We are glad you enjoyed your stay with us and Oakwood Mews offered everything you needed. We hear you on the blinds and apologise for that. We have been waiting for them to be delivered and fixed following measuring and unfortunately faced some delays. We are aiming to have them fixed within the next 2 weeks. Hope to host you again. Oakwood Team

Hi Dan, Thanks for your feedback and capturing your experience. We are glad everything met your expectations and you enjoyed everything Oakwood Mews had to offer. We would be more than happy to welcome you back. Oakwood Team

Hi Sarah, Thanks so much for your feedback and review. We are glad to hear you enjoyed your stay with us. We apologise for the issue with the bins. We had requested new ones and there had been an issue with delivery. We can confirm this has now been addressed. We appreciate the feedback on the blinds also. We have had these measured and ordered and unfortunately faced a delay with installation from the supplier. We are confident this will be resolved soon. We very much value the feedback as it allows us opportunity to build on our guests experiences. We hope to host you again in the future. Oakwood Team

Hi Seb, We are really pleased to hear that you enjoyed your stay at Oakwood Mews and that it was consistent with your previous experience at our other Oakwood properties. Maintaining a high and consistent standard across all of our homes is important to us, so it is good to know this came through. We are also glad the single-level, accessible layout worked well for your family. Designing our properties to comfortably create space for a wide range of guests is a key part of what we aim to do. It is great to hear you enjoyed the space, the kitchen, and the overall comfort of the property. Thankyou for booking with us again. We would be happy to welcome you back again in the future. Oakwood Team