“Firstly ! I DONT want to take anything away from this beautiful house and our enjoyment of it BUT sadly I do have to start with a bit of the not so good stuff !”
. I had noticed on an review from SEPT 18 that a guest had encountered some issues on arrival with the key safe and contact numbers for the given caretaker company - so enough time you would have thought to sort that ? HOWEVER it took us over an hour to get into the house - the key safe is now redundant yet we were advised it housed the keys - entry is now gained from a KEY PAD which is located behind you when you arrive and look for a KEY SAFE !!. NO mention of a KEY PAD at all or its location ...
. I had noticed on an review from SEPT 18 that a guest had encountered some issues on arrival with the key safe and contact numbers for the given caretaker company - so enough time you would have thought to sort that ? HOWEVER it took us over an hour to get into the house - the key safe is now redundant yet we were advised it housed the keys - entry is now gained from a KEY PAD which is located behind you when you arrive and look for a KEY SAFE !!. NO mention of a KEY PAD at all or its location which once you find it and understand what it maybe it is obvious BUT keep in mind you are directed to a KEY SAFE ? . Then we were also left with our car blocking the lane because we hadn't been given the gate code for entry - so we automatically became unpopular to neighbours who couldn't pass and we couldn't get off the lane - no mention anywhere of a gate release inside the grounds !! WORST OF ALL was the phone call to the caretaker who abruptly said we aren't the caretakers and haven't been for months and that they were fed up of being called - they couldn't or didn't want to help - we then had to call Sykes who even at 17.30hrs on a dark Saturday night thankfully answered and tried to assist but couldn't really offer anymore information other than now offer a gate code so we could move the car off the lane THANK YOU for Sykes for at least being there and ringing me back several times until after a process of elimination and head scratching we worked out it WASN'T a KEY SAFE we needed but a KEY PAD approx. 3in x 3in on an opposite wall ALL of this is important to mention regardless of what has been paid BUT even more annoying when you have paid for the DEAREST WEEK of the year XMAS and paid double what you can expect to pay in the height of Summer - VERY DISAPPOINTING REALLY
HOWEVER - we SIMPLY love the place it is truly fantastic and we felt as if we belonged there DISPITE ALL of the above we had a FANTASTIC time in this beautiful home in a beautiful area - EVERYTHING we expected to enjoy from this house we did and the owners should be proud to own such a lovely home that they are prepared to share with paying guests
SO - PLEASE PLEASE sort out these arrival issues and provide the correct details inc current caretakers etc to avoid this
We arrived in the dark on a Winters evening having travelled for 6 hours we didn't need that !!
We hope to re-visit in the Summer and again make the most of this GEM
I deliberated about this review and how NOT to record a POOR review and I hope I have done that but our initial arrival issues had to be mentioned because it DID cause some level of stress I really thought we were going to have to find a hotel that night
BEAUTIFUL HOME though !! FIVE STARS -- HONESTLY
Hammond Family - GLOSSOP DERBYSHIRE
Thank you very much for taking the time to leave us your feedback. Firstly, we are delighted you liked Totherside and very pleased to hear that you overall enjoyed your stay. We would like to apologise profusely for the inconvenience on arrival at gaining access to the property. We would like to reassure all future guests that we have now fully updated all information surrounding access information and there should be no further issues encountered by guests. Thank you again for your compliments, despite the trouble on arrival we're glad you enjoyed your stay and look forward to welcoming you again soon!
- Sykes owner relations