Serenity Sunset

7 Customer Reviews

• "Absolutely beautiful lodge a real home from home."

  Super comfy beds, very clean and had everything you could need for a relaxing stay. Samantha (the owner) was very polite and welcoming making sure we had everything we needed and knew how to get in touch if we needed to. All in all a lovely place to stay within easy reach of lots of places to visit.

  Thank you so much for your wonderful feedback. We are delighted everything was as expected and you enjoyed your stay. We love Mullacott Park and have enjoyed sharing it with you. We hope to welcome you back next year. Kind regards, Samantha & Jon xx Property Owner

  Reviewed by Samantha5.0★Jul 2024

• "Property was beautiful, well equipped and spotless."

  Complimentary basket was a lovely touch as was the contact by owners to make sure everything was ok. Can't fault anything about the property or the park

  Thank you so much for taking the time to leave such a lovely review. It means so much to us when guests enjoy their stay at ‘Serenity Sunset’. We are really looking forward to welcoming you to Mullacott Park in the future. Kind regards, Jon & Samantha x Property Owner

  Reviewed by Carole5.0★Jul 2024

• "We had a lovely stay, the hosts got in touch to see if everything was ok and were easily contactable if we had any questions."

  When we arrived there were some chocolates on the side which was a lovely touch. We look forward to going back for another stay.

  Thank you so much for taking the time to leave a review. We are delighted you had a wonderful, comfortable stay with us and enjoyed the handmade chocolates. We are also grateful to you for bringing to our attention a mark on the pillowcase. Whilst the pillow was surplus to your sleeping requirements, we have raised this with the cleaners we employ and can only apologise on their behalf. We really look forward to welcoming you to ‘Serenity Sunset’ in the future xx Property Owner

  Reviewed by Vicky4.7★Jun 2024

• "A fabulous lodge, beautifully decorated, everything you need was provided and more."

  We felt like we were in a home from home. The extras like the coffee machine, the chocolates brand new looking air fryer and the lovely towels were very much appreciated. This is a beautiful part of the world and the lodges location meant you were within easy reach of glorious beaches, lovely little harbours, welcoming pubs and restaurants. We will be back.

  Thank you so much for taking the time to leave a review. We are delighted everything was as expected and you had a wonderful week with us in ‘Serenity Sunset’. We absolutely agree it is a wonderful place to be and we look forward to welcoming you back next year. Kind regards, Samantha & Jon x Property Owner

  Reviewed by Jayne5.0★Jun 2024

• "Wow what a lovely surprise the lodge was light and airy the decor was just perfect table laid to perfection everything you need was there the beds comfy and pillows plump we all slept really well the site was really lovely as well amenities perfect plus a bonus the weather was good the little extra touches to the lodge made you feel really welcome it was a shame we had to come home the whole experience was really good if you want home from home this is it!"

  Thank you so much for taking the time to leave such a lovely review. We are delighted you had a wonderful week and the lodge was comfortable for you all especially your little dog Beau. We hope to welcome you back next year xx Property Owner

  Reviewed by Julie5.0★Jun 2024

• "Upon arrival the lodge seemed ok."

  It was on par with other lodges we've stayed in. However after being there a day we realised that there were a number of issues. The windows are extremely difficult to open and only one of us could open them. Particularly problematic in the bedrooms where (due to the hard mattresses and substandard pillows) we couldn't sleep. To compound that it was so stuffy in the night and we couldn't get the windows open. Very dangerous if there was a fire. The TV kept freezing every time a car or person went past. There was a sticky blue substance on the back of the bathroom door on arrival plus dog hair on two of the bedroom throws (more on this below). The bottom step to the lodge needs urgent attention as the side of it came off when my elderly mother came up the steps. It is a serious hazard. I wouldn't stay in this lodge again but would stay on the site as it's lovely. Since we came home we've now been charged £30 extra on our card for what they've called "excess dog hair". The lodge is advertised as dog friendly?? We spent two hours cleaning this lodge before we left and took photographs to support this. We are disgusted as the photos they sent to 'prove' this show white hair yet our dog is a short haired black lab?? Our dog was groomed before we came on holiday is is not a big moulter so we dispute this. Plus we used their hoover to vacuum the whole lodge before we left. We even stripped the beds for them and put the laundry in the bathroom. We are looking at our options regarding the £30 but would advise anyone with a dog not to use this lodge. We will not be booking again!

  Thank you for your feedback, whilst we appreciate feedback is subjective ask every guest to familiarise themselves with our 'welcome pack'. It stipulates clearly to report concerns, or, damages immediately, to which you did not. We take guests safety seriously, to use the words 'dangerous' and 'fire' is untrue and an unwarranted overreaction. To reassure you and future guests confirm the windows do openly safely. We can only assume the 'button' on each handle had not been compressed. It is important to note we hold an upto date fire safety certificate. We did extensive research on mattresses and pillows, all of which are new. Whilst we accept we cannot cater for everyone's needs pride ourselves on reviews where 'comfy beds' are regularly reported. The internet has been checked, we also followed up with our last guests who found no issues with the TV even with passing cars/people. There is no 'blue substance' on the bathroom door? The throws were freshly laundered? You have not provided any supporting evidence, therefore, we cannot comment further. If the step broke when your elderly mother was ascending this should have been reported immediately, not an after thought via a review. To reassure you and future guests the step is not broken. The edging strip (purely for aesthetic purposes) has fallen off. The step is safe to use. At time of booking would have noted a 'housekeeping bond'. We have never had to use this. Our highly reputable cleaners were severely delayed in other cleans due to the mess left. The decision to retain £30 for additional cleaning was not made alone. The cleaners provided evidence, which you have seen, as have Sykes. Our lodge is absolutely 'dog friendly', I'm sure your Labrador enjoyed the ‘welcome’ treats we left. It is also our home and we spent time creating a cosy lodge for our guests. We are sorry your week wasn't enjoyable, but, if you had contacted us immediately regarding points raised we would have reassured and supported you. Property Owner

  Reviewed by Jeff1.9★Jun 2024

• "Absolutely beautiful very clean with lovely decor the owners have spent a great ..."

  Absolutely beautiful very clean with lovely decor the owners have spent a great deal to detail we would certainly be returning Mr Stephen emery

  Thank you so much for your wonderful feedback. We are delighted ‘Serenity Sunset’ met your needs. We have a great little shop open now on-site, with exciting plans for more facilities in the pipeline. We would love to welcome you back in the future. Best wishes, Jon & Samantha x Property Owner

  Reviewed by Stephen4.7★Mar 2024

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