“The cottage is in a fabulous location we could walk everywhere.”
It was great that it accepts dogs. It has plenty of room albeit with the lounge being up steep steps which would not be ideal for some.
However...it is tired and needs a refresh. More than that I could feel the springs in the bed digging into me so didn’t get a great night’s sleep. The shower room door was broken and there was black mould in corners. There was a permanently damp smell in the kitchen ( and this was on a sunny week).
There are so few properties that are affordable in your portfolio so I wouldn’t want wholesale change as it would price it out of many peoples’ ability to pay.
And that was another thing. The attitude of your staff to someone staying in one of your lower priced properties (but still over £100 a night out of season!!) is not great. They were insistent that there wouldn’t be a parking permit with THAT property. And I had to be equally insistent that there was when I wasn’t initially given it. And when we complained that we couldn’t find a seagull bag for our rubbish were told by local staff it was there. It wasn’t. Everything was a bit too much trouble though I get the impression if we had been spending more they might have cared more. We are still customers. The guy I spoke to in Chester however was lovely, friendly and helpful!
It is a shame. We love Salcombe and have been coming for 30 years. But don’t Know whether we will return with coast and country. We shall see. I would like a reply to this please. As for publishing. Ha. We’ll see whether you do!
- Mrs Hitchen, September 2020
Thank you for your feedback on your recent stay at 8 Church Street.
The owners of this property are very proactive and spend a lot of time during the winter months updating and improving their property. The shower enclosure was due to be replaced earlier this year but this has been delayed until November due to the lockdown. Please be assured that we do not treat customers in accordance with the property in which they are staying and we do our upmost to ensure that all customers have a positive experience with us and of course, enjoy their holiday so it is disappointing to hear that there was a mistake made when you arrived to collect the keys/parking permit. The seagull sack was replaced during your stay, these can often go missing unfortunately and we have to replace them a couple of times a year. All feedback written by our guests is published on the website unless they decide otherwise; the reviews aren't removed.
I hope that despite these issues, you were able to enjoy your stay in Salcombe and that we can welcome you back soon.
Sykes owner relations