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"Large construction site next door spoiled the holiday."
Inside the property it was very dusty in the kitchen and lounge, which we assumed was blowing in from the construction.
The drive and bin area was blocked regularly by trademen's vans attending the site.
Firstly, we should have been informed of the construction and the rate should have been amended.
But for the construction work, it was a really lovely property.
Hi
Thank you for taking the time to provide your feedback and for your kind comments about the property itself. We are pleased to hear that, aside from the neighbouring works, you found it to be a lovely place to stay.
We are genuinely sorry that the construction activity next door detracted from your holiday. Prior to your arrival, we had been advised by the developers that the works were expected to be completed by May 2026, and we had also reached an agreement with them that contractors would not park outside the property or obstruct access. We were therefore disappointed to learn that this was not your experience.
We completely understand your concerns regarding the dust and the disruption caused by vehicles associated with the site. Although the works are beyond our control, we take feedback such as this very seriously and will be raising these issues with the developers on both your behalf and ours.
Thank you again for bringing these matters to our attention. We value your feedback and appreciate your understanding of a situation that was unfortunately outside our direct control. We hope that despite this inconvenience, you were still able to enjoy your stay and make some happy holiday memories.
The Cannon Family
Property Owner
Reviewed by Elaine3.0★May 2026
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"The property is of course stunning two minor issues."
The main bedroom door rattles in the wind and had to be wedged with loo paper to ensure a nights sleep and there needs to be a shower mat provided to avoid the elderly( us) slipping
two reasons why we will not book this property again are Friday change over which resulted in our 6 hour drive becoming 8 hours start stop all the way from Essex and secondly asking the tenant to find the re cycling centre miles away is not acceptable Martin Henry
Dear Martin,
Thank you very much for taking the time to share your thoughts. I’m so pleased to hear you found the property stunning, though I’m sorry that a couple of points detracted from your overall experience.
We haven’t previously received any comments about the bedroom door rattling in windy conditions, but I’m grateful you mentioned it. We will certainly take a look and make any necessary adjustments to ensure it’s completely secure and quiet.
Thank you as well for highlighting the shower mat. Your point about safety is entirely understood, and we will review this straight away to make sure guests feel comfortable and confident using the shower.
I do appreciate that travelling on a Friday can make for a longer journey, particularly coming from Essex, and I’m sorry that this affected the start of your break. Our changeover days are fixed, but we understand that traffic at busy times can be frustrating.
Regarding recycling, our intention is to support the local arrangements in place, though I’m sorry if this felt inconvenient during your stay. We will reflect on your comments to see whether we can make this clearer or easier for guests in future.
Thank you again for your feedback — it is genuinely appreciated.
Warm regards,
The Cannon Family
Property Owner
Reviewed by Martin4.0★Sep 2025
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"This was our 10th visit to Courtenay Villa and every bit as enjoyable as previous holidays, despite intrusive noise from the adjacent building site."
Many thanks to the Cannon family allowing us to share their amazing home.
We are already booked for 2026!
Peter and Jenny Heath
Dear Peter and Jenny,
Thank you so much for your incredibly kind words. It truly means a great deal to us that this was your 10th visit to Courtenay Villa and that you continue to enjoy your stays.
We’re especially grateful for your understanding regarding the temporary disruption from the building works. Thankfully these are no longer an issue. It’s reassuring to know that, despite that, you were still able to have such an enjoyable holiday.
Thank you as well for your continued loyalty and for your generous comments about our family home — it’s always a pleasure to know it’s appreciated and cared for by returning guests.
We’re delighted to hear you’re already booked for 2026 and very much look forward to welcoming you back once again.
With warmest thanks,
Property Owner
Reviewed by Peter5.0★Aug 2025
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"Everything lived up to expectations especially the location of the property."
The view of the coast from every balcony was beautiful, we had one stormy day that changed the view completely into yet another wonderful scene.
Dear Linda
Thank you so much for your lovely feedback. We are so pleased you enjoyed staying and appreciated the house and all its magic.
The Cannons
Property Owner
Reviewed by Linda5.0★Jun 2024
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"The property is beautiful with stunning views, we had a fantastic weekend."
The only minor disappointments being only having a cafetiere for coffee, for a property of this standard I would have expected to have a Nespresso or similar. Also the 9am check out was not the most relaxing end to our stay, and the earliest check out I have experienced in any self catering property.
Dear Tracey
Thanks so much for your feedback. We are so happy you enjoyed the house. Thanks for the coffee feedback - you will be pleased to hear that there is now a decent Nespresso machine at the house.
On the check out time I will look Into what we can do.
Many Thanks
The Cannons
Property Owner
Reviewed by Tracey5.0★May 2024
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"Just back and we had a lovely family holiday in a lovely house and location"
Hi Phillip
Thanks so much for your lovely review.
We are so pleased you enjoyed your stay.
The Cannons
Property Owner
Reviewed by Philip5.0★Jul 2023
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"Our 7th year in succession."
Need we say more!!
Reviewed by Peter5.0★Aug 2022
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"We absolutely loved Courtenay Villas."
We have stayed in many houses/cottages over the past 20 years & this is by far the best yet. We would definitely love to come back. We had a Great holiday. There were 4 generations staying & it suited everyone. Great House. Well equipped. Comfortable. Great location. Love it!!!!!
Reviewed by Lisa5.0★Jun 2022
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"An absolutely stunning property, with amazing views, we all loved our stay and will return again."
A short walk into Salcombe which is no problem as the views along the way make it worth every step. I cannot praise the property enough, extremely clean and the owners have thought of every little detail to make it special.
Reviewed by Julie5.0★Jun 2022
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"I took my dad away to Courtenay Villa for his 50th birthday and wow, what a place!"
Sadly, we were broken into by someone who claimed to be the owner during our stay. We felt threatened by the intruder and Sykes didn't take responsibility and action against that horrible, arrogant person.
All in all, sadly it was a fearful experience and ruined my dad's 50th birthday celebration.
Thank you for your feedback which is really disappointing but we want to assure you that there really was no intruder or break in and give a full explanation.
Firstly we do value all our guests and privacy is of the up most importance.
An important package had been delivered to our house Courtenay Villa and we asked our caretaker Chris to ask if he could pop in and see if the current guests minded if he collected it and put it in the garage.
He knocked and politely asked if he could come and get the package and also checked you were all ok and were enjoying our family holiday home. Chris fed back to me that you were all lovely people and seemed very happy and enjoying the house.
One of the owners then came to collect the parcel from the garage which is accessed separately to the house – he had left something in one of the landlords cupboards that he needed so rang the bell but there was no answer.
He decided to quickly pop In through the garage to collect the item which was in a cupboard just next to the garage. In hindsight this was the wrong thing to do and he should have come back later and asked permission to come in so we do apologise for this.
You were in fact in and he had a nice chat with you and you all seemed to be having a lovely time which he was really pleased by.
All I can do is apologise but I want to make any future guests reading this understand that going forwards we have made sure that there won’t be any need for us to come into the main property unless there is a maintenance issue or emergency.
Thank you for your understanding.
James – Joint Owner Courtenay Villa.
Property Owner
Reviewed by Alexander1.0★May 2022
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"Cleaning dissatisfaction, microwave didn’t work, vacuum was useless"
Reviewed by Deborah4.0★Aug 2021
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"This is by far the best holiday rental I have stayed in, amazing views and loads of space."
Reviewed by William5.0★May 2021
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"Salcombe is a very nice area of the country, the house was situated between the the North and South beaches with great sea views."
Reviewed by PamelaAug 2020
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