The Penthouse, Phoenix Quay

17 Customer Reviews

• "We loved the position of the apartment and found it warm and comfortable."

  Hot water was plentiful throughout the day. The beds were comfortable and the linen beautifully clean. We would have liked to see hooks in the bathrooms to hang clothes on, I could not use the bath as I need a grab rail - A shower attachment would have been helpful. In the ensuite shower room a handrail and a shower mat would have improved the safety. Most of the chairs were very low down and we needed cushions to sit at the table. We were a party of three and although we enjoyed sitting on the balcony, there wasn’t really room for more than two people and we would have liked a couple of sun loungers for a bit of relaxing luxury as it was mostly warm & sunny. Thank you for letting use your lovely apartment.

  Reviewed by Sue4.1★Aug 2024

• "Spotlessly clean fantastic location with fantastic views worth every penny would definately recommend"

  Thank you Kevin for your lovely review, it’s very much appreciated. We hope you may choose to stay again. Kind regards Amanda Property Owner

  Reviewed by Kevin5.0★Aug 2024

• "We were greeted by property management and made feel welcomed."

  The property is well supplied and have nice views and we enjoyed watching ferry arrivals. Appartmet is comfortable but It can get hot in sunny days so closing blinds when going out was essential to keep it cooler. If using public transport buses not very frequent and was cheaper to get taxi for the family rather than changing two buses accrooss town. The advantage close proximity to ferry to Cremyl and must visit.

  Reviewed by Andriy4.7★Jul 2024

• "There were extensive works being carried out to the exterior of the property of which we had no prior warming."

  The flat suffered from bad drain smells mostly from the ensuite. The fans provided had little effect on the heat from the rest of the building. The bed and furniture were comfortable and the TV was great. Loved the balcony and the view but the kitchen was extremely compact.

  Reviewed by Philip2.5★Jul 2024

• "Wonderful accommodation with breathtaking views over Plymouth Sound and within easy walking distance (about 29 minutes) of Plymouth Hoe, city centre and King William Dock."

  The car parking is underground in a safe and secure environment accessed via a lift. The only issue we had concerned the ensuite toilet flush, but this was quickly fixed following a call to Pure South Brent Housekeeping, the property managers. We had a wonderful time and highly recommended this accommodation.

  Reviewed by Roger4.7★Jun 2024

• "A lovely apartment and the view makes it a wonderful place to stay."

  Could you please provide a hook on the back of the bathroom doors - there was nowhere to hang our toilet bags.

  Reviewed by Jennifer4.7★Jun 2024

• "We stayed in the apartment for a week in June and had a really lovely holiday, we had nice weather, which made the apartment so hot as there is a lot of glass on the front of the building, even with the doors open and a breeze coming through we couldn't cool the rooms down enough to sleep well."

  We did however love the homely touches, tea coffee, milk and biscuits set out for us on arrival and loved the fleecy throws to put round you when sitting on the balcony in the evening. We loved watching the boats come and go, the ferry arrives at least once a day and we were lucky enough to see 2 naval frigates moor up in the bay.

  Reviewed by Kim5.0★Jun 2024

• "A well furnished, spacious and modern apartment with some catches."

  The full height windows offer great views but trapped the heat of the June sun inside - the fans provided help but it still takes a while to cool the bedrooms. The location is convenient for the Cremyll ferry and Mount Edgecumbe but less so for the Sutton harbour area or the train station when on foot. Despite the proximity of the ferry terminal, the outside noise generally does not intrude even with the windows open but there is the occasional smell. A pleasant place to stay with some minor imperfections that may not matter to some.

  Reviewed by Stephen4.1★Jun 2024

• "Great place for spectacular views across the harbour and watching the ferries in and out."

  Walking distance from shops, restaurants, cinemas makes it a perfect location. Apartment spacious - very light, but hot when sun shining in. Imagine summer months would need all windows/doors open as glass all round but there are some fans provided. We caught Storm Norman so wind and rain interspersed with some sun. Lovely apartment but some things overlooked - reed diffusers there but empty, clean but dust on ledges, carpet edges and mirrors, no fan in en-suite, no instructions to turn shower on (pull long cord behind door), broken catch on second bedroom window. Sounds like an episode of 'Four in a bed' (being picky) but it didn't spoil the enjoyment of our stay as the apartment as a whole, location, views and underground parking space made it a perfect place to stay to explore Plymouth and surrounding areas.

  Reviewed by Mandy4.4★Mar 2024

• "Beautiful apartment, so pleased it is available for holiday rentals again, 4th time we have stayed now."

  Excellent position and wonderful views. Nice touches on arrival, fresh flowers, tea, coffee, milk, sugar and biscuits. Everything you could want for a lovely holiday.

  Reviewed by Tina5.0★Mar 2024

• "Fabulous apartment with large and light filled rooms and great views of the sea, marina, city and surrounding moorland."

  So near to everything: the railway station, the ferry across to Mount ,Edgecombe, the Hoe, Barbican, aquarium, restaurants and cafes, shopping and night life. Beds comfortable, kitchen well equipped, modern bathrooms. Extractor fan in bathroom was not working and there was a smell first thing in the morning. We were lucky to have booked out of season, as we couldn’t afford the summer prices, but very good value in early February.

  Reviewed by Lucy5.0★Feb 2024

• "Fabulous apartment impeccably clean, furnished to a very high standard with everything we needed for a week's holiday in a great position with stunning view of the harborside."

  . Royal William yard which is a 10 min walk away worth a visit with shops, bars, restaurants and a cinema... We will definitely be back..

  Reviewed by Stephanie5.0★Jan 2024

• "Great property furnished to a very high standard."

  Everything supplied to ensure a comfortable stay. Secure gated parking space included. Convenient for walking into town or harbour approximately 15 minutes. Would highly recommend this property.

  Reviewed by Jeffrey5.0★Jan 2024

• "Both couples have enjoyed a most wonderful week."

  The Apartment was very comfortable and stunning views across the Quay. Plenty of walks to the Barbican area with eating places especially the Fisherman's Arms very good Sunday lunch. National Trust House's not to far away. Only one inconvenience was NO hot water in the family Bath and cool water in the Shower. Rest of taps with hot water was fine. Overall it was a brilliant week and lucky with the weather. Thank you from the Thompsons and Clarks.

  Reviewed by Monica4.7★Sep 2023

• "For 2 people- this apartment was almost perfect and was exactly as described."

  A party of 4 may be unsettled by only ONE shower(and in the master bedroom!); perhaps resolved by placing an over bath shower?. We enjoyed washing and wiping dishes but the lack of a dishwasher may be a pain for 4 people. By observing the owners suggested precautions about wind and windows we enjoyed the heavier winds but two window locks were loose and the Westerly facing frame appears warped(?). Outside the apartment and not the owners responsibility - flood water into the emergency exit staircase has put the lighting out of action. Finally our 2 weeks were greatly enhanced by the people of Plymouth ( This includes the staff at PURE management services,especially Paul) Thank You. Tony

  Reviewed by Tony4.7★Sep 2023

• "Brilliant service and a memorable vacation."

  Will highly recommend to all. Beautiful views day and night!!

  Reviewed by Bushra5.0★Sep 2023

• "Lovely apartment but couches were a little low and there was no hot water had to boil kettle for hot water to bath my granson."

  Hi. We are sorry to hear about the hot water. We will investigate as to whether it was a communal problem with the district boiler as we have just had the mixer in the apartment serviced. Property Owner

  Reviewed by Roy4.7★Aug 2023

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