Dormouse Cottage

24 Customer Reviews

• "This was our third stay at this property, the first time we provided quite a lot of feedback to the owner on improvements that could be made, this included feedback on the cleanliness of the property."

  They said they had taken this on board, so we agreed to try the property again a second time. Quite a bit of the feedback had been addressed but we still had issues with the cleanliness, in particular the sofa, which was covered in dog hairs. We gave feedback a second time and was assured that this would be rectified and we were offered a discount for booking again. We like to give people the benefit of doubt and booked for a third visit. We stayed from 14th to 21st April 2025 and were SO disappointed to experience the worst cleanliness we had seen to date. The sofa still had the same throw over it, which is clearly one of the causes of so many hairs on the sofa, the entire sofa itself was covered in dog hairs, the floors weren’t very clean and neither were the surfaces. There was also a terrible drainage issue in the bathroom, the sink took ages for any water to drain away and the toilet kept giving off a drain smell that wasn’t pleasant. I’m not sure who is responsible for the cleaning, but I can guarantee all they do is change the bedding and clean the toilet, sink and visible parts of the shower tray (there was still dirt and hairs in between the door and edge of the tray) nothing else! Unfortunately there is nowhere I can see to add any of the photos I took, but I will pass these on to the relevant people should they want them. The internet also seemed to have issues as the tv kept cutting out while we were watching Netflix or other web based channels. Another thing to mention was the amount of attempted phone calls from the owner while we were there, 8 in total. I understand he probably just wanted to check how things were, but as we were on holiday and trying to enjoy ourselves I didn’t fancy a phone call explaining the issues we had found. We already lost hours of our holiday cleaning and didn’t want to miss any more with phone calls that could have waited until we got home. It’s very disappointing as we make regular visits to this village and love the cottage feel, it could be such a lovely little cottage, but with cleanliness issues again on a third visit, and this time worse than before, I would not ever stay here again.

  We are extremely upset by this review as we made every effort to address your concerns from your previous visit, and tried to contact you several times to check everything was to your satisfaction while you were there. If anything was unsatisfactory we could have attended to it right at the beginning of your stay. If necessary we would have come to the cottage and attended to any issues ourselves.We have also generally had very good reviews, with very few concerns about cleanliness. I have spoken again to the cleaning team. We have stayed often at the cottage ourselves and found the internet fine. We also haven't experienced the problems you mention with the bathroom and neither have other guests to my knowledge. The throw on the sofa was washed a few days before your visit.The cleaner takes photos of the cottage after a clean. I have seen a picture of the sofa and can categorically state that it was not covered in dog hair before you arrived.The floors and surfaces are usually thoroughly cleaned in between guests. We accept that you don't wish to visit again though we are disappointed. Property Owner

  Reviewed by Jo2.2★Apr 2025

• "We have just returned from what has been a lovely few days in Burton Bradstock, made even better by the beautiful weather."

  Dormouse Cottage is a quaint property in a perfect location with easy access to the beach and two pubs. The property did not disappoint the bed was comfortable and it had everything we needed for our short stay. Just a few things to mention, beware of the low ceilings which is typical in a property of this age and the noise from the busy road especially when sitting in the garden. On cleanliness we were a bit disappointed to find that the oven had not been cleaned, ( the shelves still had baked on food on them) and the sofa and cushions had dog hairs all over them. This did not spoil our time at Dormouse cottage as everything else was perfect and we will definitely return again.

  We're very pleased you had a lovely holiday. I apologise for the points you mention regarding the oven and sofa as the cottage is normally cleaned thoroughly in between visitors.I have just spoken to the cleaning team to try to ensure that this does not happen in the future. We bought a new more powerful vacuum cleaner to help get rid of dog hairs so it's a shame you still could see them. We do hope you will come again in the future. Regards, the owners. Property Owner

  Reviewed by Sue3.8★Apr 2025

• "We have just returned from our second stay in this peaceful and charming cottage and have already booked to return later in the year."

  The cottage is very well maintained and comfortable. It is located in the beautiful village of Burton Bradstock with two welcoming pubs and within walking distance of the Hive beach restaurant. When we stay, we leave the car in the village and walk to Westbay or Abbotsbury. We look forward to our next holiday.

  Thanks so much for this kind review. We also often walk to West Bay when we stay at the cottage-the coffee and pasties in the Cornish Bakery are excellent. We look forward to welcoming you back later in the year. Regards, Graham and Jean Property Owner

  Reviewed by Nicholas5.0★Feb 2025

• "A comfortable little nook, cosy , very close to the beautiful coastline ."

  Village amenities all that you need . Do try The Anchor pub .. Excellent meals in friendly atmosphere . A couple of gripes , the main one being the lack of recycling in the village ... Very poor in this day and age ... Little points , only one tea towel , only one loo roll .. None of these the owner's fault.. Would return if down in the area again and would definitely recommend this cottage to any aged couple ..

  Thanks very much for this kind review.We also think it's a beautiful village and often go to the Anchor ourselves.There are recycling facilities near the Bridport roundabout.Please do come again in the future Property Owner

  Reviewed by Andrew4.1★Sep 2024

• "After reading some previous reviews we were a little anxious (general cleanliness, road noise, stairs ) So on arrival we were very pleased with the way dormouse cottage was presented,I'd best describe it as cosy and a little quirky but in a good way we know Burton bradstock from a previous stay in the village so parking wasn't going to be an issue unfortunately one of the neighbours was non to accommodating when we were trying to un load not helped by a little white van parked directly opposite the front door (looked like it had been there quite a while too) that aside and not really a problem, dormouse cottage is delightful perhaps let down by a very uncomfortable sofa every thing else including traffic altogether noticeable was not offensive Would I recommend it yes."

  It's fairly priced and it's a lovely little place thank you

  Thanks very much for taking the trouble to leave this review. We're very pleased you had an enjoyable stay. Thanks for coming. When we are there for a few days in March we will get the sofa seat cushions refurbished to make it more comfortable.Hope to see you again one day. Regards, Graham and Jean. Property Owner

  Reviewed by Michael3.8★Sep 2024

• "Lovely traditional cottage in a pretty village."

  My second stay at Doormouse cottage and it was very enjoyable. The cottage is on the small side but is ideal for a couple to stay in. I will definitely visit again

  Thanks for visiting our cottage again. We're pleased you had an enjoyable stay and hope to welcome you again in the near future.Regards, Graham and Jean. Property Owner

  Reviewed by Angela5.0★Aug 2024

• "Great little house with bags of character."

  We had concerns after reading reviews regarding the stairs and noise. The stairs are steep but perfectly manageable.The road noise in August at the busiest times of day was noticeable but didn’t affect us over night as the traffic dropped off dramatically. Burton Bradstock is a lovely little village.We ate out at the Anchor Inn and the Hive beach cafe both within easy walking distance and had fabulous meals. The PO shop with local produce great for essentials. We visited Bridport, Lyme Regis and Charmouth and did some fantastic coastal walks including Golden Cap with incredible views. Wish we had been able to stay longer, 4 days not enough!

  We're very pleased you had an enjoyable stay. Thanks so much for leaving such a positive review. Burton Bradstock really is a lovely village and the Anchor is a favourite of ours. The local walking is brilliant-our dog loves it. Do come again sometime. Regards, Graham and Jean. Property Owner

  Reviewed by Emily4.1★Aug 2024

• "Wir haben uns sehr wohl gefühlt."

  Es ist ein sehr schönes Cottages mit viel Liebe eingerichtet. Vielen Dank.

  Reviewed by Holger5.0★Jul 2024

• "We had a lovely stay and the cottage was clean , the bathroom was modern however the very steep stairs and high step into the shower were an obstacle and would challenge anyone with mobility issues, anyone over 5ft 8 would be hitting their head and the garden whilst enclosed and private was unloved and void of comfort ."

  The description failed to explain that busy roads run along 2 sides of the cottage and a double decker bus uses one of those roads making outdoor eating a no go . This cottage would not be suitable for a small child or a small dog our daschund struggled with the stairs and we had to block his use which isn’t ideal . We had a pleasant stay but would have looked for something a little bigger if we had realised just how small this cottage is .

  Thanks for taking the trouble to leave a review. We are pleased you had a lovely stay. We are coming to the cottage ourselves in the next few days and will make sure the garden is tidy. The description of the cottage makes it very clear that the stairs are steep. We wouldn't expect a dog to be using the stairs or coming up to the bedrooms. The shower is a standard design which should not cause a problem. In general, a very old cottage would not be perfect for anyone with mobility issues and again the ad clearly states that it is not suitable for small children. The size of the property is obvious from the pictures in the advert. Property Owner

  Reviewed by Elizabeth3.8★Jul 2024

• "We thoroughly enjoyed our stay."

  Dormouse Cottage is compact, delightful and full of charm, yet has modern facilities. We used it as a centre to visit the locality and it was perfect for this purpose. The highlights of our holiday were a visit to the gardens of Forde Abbey near Chard and the Etches Collection in Kimmeridge - both a bit of a drive away but well worth it. Another highlight was eating breakfast at the cafe by Hive beach, overlooking the sea - just wonderful - the breakfast and the views! If you are a member of the National Trust and want to park a car free of charge at Hive Beach (and other NT car parks) remember to bring your membership card.

  Thanks for this kind review . We're pleased you enjoyed your holiday. It really is a fantastic area to visit. Property Owner

  Reviewed by David4.7★Jun 2024

• "Apart from the washing line snapping we could not find anything negative to say about Dormouse Cottage."

  It is a bit quirky but for a house so old it just gives added charm. We would stay there again if we came to Burton Bradstock. Very happy with our stay.

  We're so pleased you enjoyed staying in our cottage. Thanks for your positive review. Please do come again. Regards, Graham and Jean. Property Owner

  Reviewed by Richard5.0★Jun 2024

• "Sehr schöne Unterkunft mit Liebe eingerichtet."

  Kombination aus alt und modern ist sehr gut gelungen. Literatur über das Dorf, Spiele und Wlan/smart-TV fanden wir großartig. Perfekt auch: kurze Wege zu Fuss zu Pub, Restaurant und store. Vielen Dank und wir werden es weiter empfehlen, Holger und Sabine

  Vielen dank. Regards, Graham and Jean Property Owner

  Reviewed by Sabine5.0★May 2024

• "Dormouse is a charming little period cottage, comfortable, well appointed and well equipped."

  It is a comfortable stay for two, possible but tight if using the second bedroom. the stairs and steps are what you would expect in a property of this period, steep, to be treated with care but not a problem with the good wooden rail. The kitchen is tiny, well equipped but limited working surfaces for any serious cooking. We enjoyed our stay very much, lovely village and pubs and lots of good dog walks around.

  Thanks for this kind review. Good to hear that you had an enjoyable holiday. Hope to see you again in the future. Regards, Graham and Jean. Property Owner

  Reviewed by Simon5.0★May 2024

• "We have had a lovely week in Dormouse Cottage."

  The cottage is warm and cosy and the bed is very comfortable. The kitchen is compact, but had everything we needed and the bathroom now has a new shower, which was nice. I loved sitting on the window seat, watching the world go by. We have stayed in Burton Bradstock a few times,.it is one of our favourite places. There are 2 good pubs in the village and 2 shops. Our favourite place is Hive Beach, we ate at the Hive Beach Cafe a few times and it never disappoints.

  We're really pleased you had a good holiday and enjoyed staying in Dormouse Cottage. Thanks for taking the trouble to leave us a review. Hope to see you again in the future. Regards, Graham and Jean Property Owner

  Reviewed by Rachel4.4★Apr 2024

• "This was such a lovely place to stay."

  It has been thoughtfully resourced and decorated. Also very clean. There is a window seat that you can watch the world go by or read a book there if you prefer. There are a lot of good walks nearby and places to visit as well as the Jurassic coast bus if you feel like giving the car a break. We enjoyed having lunch in a moment of sunshine in the back garden and there are pubs nearby as well as a post office/ village shop as well as a shop in the garage if needed. We would gladly return.

  We are really pleased you enjoyed Dormouse Cottage and Burton Bradstock. Thanks very much for taking the trouble to leave us such a nice review. Please do come again in the future. Regards, Jean and Graham Property Owner

  Reviewed by Tracey5.0★Apr 2024

• "We had a lovely stay at Dormouse Cottage - it is in a great location, right in the heart of Burton Bradstock, close to a great pub which has a wonderful garden and serves great food and also accepts dogs and it is within walking distance to the fabulous beach."

  We had a great stay, thank you.

  Thanks so much for leaving such a kind review. We are pleased you enjoyed your stay in Dormouse Cottage. Please come again in the future .Regards, Graham and Jean. Property Owner

  Reviewed by Alison5.0★Mar 2024

• "Great week in this lovely little cottage."

  Great comms with the owner, perfect location and everything as described on the website. Thank you!

  Thanks for taking the trouble to give us such a nice review. We're so pleased you had a good holiday. Regards, Graham and Jean Property Owner

  Reviewed by Alex5.0★Mar 2024

• "We stayed at Dormouse cottage during the Feb half term."

  Here are our comments: Good points: Able to get into the property easily, and actually got an email the day before saying it had already been cleaned so we could arrive whatever time we wanted. Beds all very clean and comfy, we all slept brilliantly Cute, traditional cottage, with many features you would expect (this properly has steep stairs and low beams as you would expect a cottage to have) Bathroom clean with a brand new seal on shower screen, so no leaks when using the shower Fully enclosed rear garden to let our dog out into, this was great Good TV that worked well, and really good wifi even with multiple devices connected Microwave, fridge, cooker and other kitchen appliances all clean and worked fine. Warm and easy to heat to the temperature you want Arrived to a bottle of wine, tea and coffee making things and pre packeted biscuits waiting for us, this was a lovely touch! Not so good points: Other than the basics you would expect some areas of the cottage needed a good clean. I think this isn’t helped by all the decorative items around the cottage. I went prepared and wiped round with detox wipes. The sofa wasn’t great and was covered in dog hair. We spent about 20 minutes hoovering this. It did have a lot of scatter cushions and blankets on it so we removed these and didn’t put them back on then gave it a good hoover. The front door was quite stiff and needed a good pull / push to make sure it was shut properly. Others have commented on the noise from the windows, we didn’t really notice this too much and it definitely wasn’t an issue for us. Overall we had a great stay. It was comfy, we slept well and could easily sort food etc. The location is also great with plenty of things to do in and around the village. Plus our 7 year old son also really enjoyed it and slept well. Since returning the owner of the cottage contacted us for feedback and was genuinely interested in what we had to say and how he can make improvements. Again, Another great touch! Thanks for a lovely stay, we are booking for a return visit later in the year!

  We are so pleased that you had a good holiday and enjoyed staying in Dormouse Cottage. Thanks for taking the trouble to leave a review. We will attend to the cleanliness issues. We look forward to welcoming you again. Property Owner

  Reviewed by Jo4.1★Feb 2024

• "Having used Sykes holiday accommodation in Wales we were disappointed with Dormouse Cottage."

  Many of the widows required replacing and would not close properly leaving a draughty gap, and the cottage required a new front door, with the sill being rotten. Small things like stained mugs and a toaster which only seemed to toast one side. The heating was good and efficient.

  Reviewed by Michael3.1★Oct 2023

• "We left after 5 days."

  Stairs a nightmare, treads very narrow and steep, had to turn sideways on whilst holding onto the rail to get up or down. I am in so much pain. I tried to cancel weeks before but Sykes didn't want to know they wouldn't even give me the contact number for the owners. Road noise terrible, noisy motorbikes/traffic all weekend passing within inches of garden. Not a peaceful holiday it was awful.

  Thank you for taking the time to leave your feedback. It is disappointing to read that you didn’t enjoy your stay at the Cottage. We try to make sure the description is very clear regarding the steep stairs. As the property is a 16th Century cottage, we know it may not be suitable for everyone. Due to GDPR, Sykes/Dream Cottages would not be able to give my number out to any guests. They manage my property and would refer to the booking conditions when looking to cancel/change. Dream Cottages are always on hand if any guests find issues with cleanliness or need any assistance. Kind regards, Graham. Property Owner

  Reviewed by Maureen1.9★Oct 2023

• "Overall a lovely little cottage but does require a few maintenance issues such as the windows and in bathroom."

  The glass screen on bath allows water to go on floor and door stop needs replacing. Also need to consider installing a handrail in the garden as steps up to patio area are steep. Only thing that would really stop us staying here again is the close proximity to the main road and the noise this generates.

  Thanks for the feedback. Apologies for the shower screen leaking-I replaced the seal a month ago but will put a wider seal on the screen next time we visit and also replace the doorstop. I'll give some thought to a handrail in the garden. Property Owner

  Reviewed by Kim3.8★Sep 2023

• "It's a lovely cottage but needs updating as upstairs window frames crumbling ..."

  It's a lovely cottage but needs updating as upstairs window frames crumbling away as has wood lice also front bedroom walls very cracked Good heating Bathroom smelled of damp little garden was lovely The village and surrounding area was lovely nice place for a holiday

  Thanks very much for the feedback . We have just taken ownership of the cottage. We have booked a time for the windows to be renovated and a decorator to attend to the crack in the bedroom wall.The windows don't have woodlice-they are just in need of refurbishment. We have also planned other work. We can't do things as quickly as we would like because the cottage had bookings a few months ahead when we bought it. I think the bathroom needs the window open regularly as at present there is no extractor. We're pleased you like the village-we love it. Property Owner

  Reviewed by Caroline3.8★Jul 2023

• "Very disappointing and dirty cottage."

  It needs a huge amount of work done to it - painting, new windows etc… Generally in need of a thorough deep clean. There were cobwebs everywhere, the house smelled awful when we arrived but realised this is because of the hoover - which stank to high heaven when you used it. The carpet is filthy and stained. Windows looked like they hadn’t been cleaned for over 6 months. Some windows are rotten. The towels were stained with yellow marks. Behind the bed was disgusting! It’s not at all like the photos on Sykes or Dream Cottages website- the sofa is grey and grubby - not cream, the table is too big for the cottage and not white. It is very poorly stocked - the only saving grace was that we ate out every night. There were no cleaning products apart from washing up liquid and multi surface cleaner - so had to use that to clean the bathroom and mop the floor before we left. Don’t know why we were provided with dishwasher tablets as there’s no dishwasher and I certainly wouldn’t wash my clothes with dishwasher tablets. Also situated on a very busy, noisy road - don’t think that you will enjoy a peaceful breakfast outside as trucks and cats rush past! A very overpriced and underwhelming cottage. We contacted Sykes about a few things and they did offer to get a cleaner in on the Thursday - we said it wasn’t worth it but hoped that the cottage would be cleaned properly for the next guests. They also provided us with a clothes airer (as we’d had to drape washing over shower screens, radiators etc…) and a new cafetière on the Thursday. I do feel they need to update their photos and description of the property as it is definitely NOT the way it appears on their site. However, Burton Bradstock is a beautiful village with fabulous walks and places to eat - just don’t stay in this cottage!

  Thanks for taking time to leave a review. Since your visit we have improved the cottage and referred the cleaning issues to Dream Cottages. The photos have now been updated. Property Owner

  Reviewed by Michael1.6★Jul 2023

• "We loved staying in Burton Bradstock and the cottage was as described and worked well for us as a base to explore Dorset."

  We were concerned about feedback from previous users but this was rectified before we visited. We originally place out order with VRBO that in the end was a waste of time and an unnecessary step in the booking process. I suggest the owner de-lists from this organisation. A week before we went to Dormouse cottage VRBO told us our booking was cancelled and this proved to be completely untrue. We also had communication from Dream Cottages that also proved to be a confusion and took a few phone calls to clarify the situation. Otherwise we enjoyed our stay at Dormouse Cottage.

  Reviewed by Michael4.1★Jul 2023

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