Dormouse Cottage

5 Customer Reviews

• "We left after 5 days."

  Stairs a nightmare, treads very narrow and steep, had to turn sideways on whilst holding onto the rail to get up or down. I am in so much pain. I tried to cancel weeks before but Sykes didn't want to know they wouldn't even give me the contact number for the owners. Road noise terrible, noisy motorbikes/traffic all weekend passing within inches of garden. Not a peaceful holiday it was awful.

  Thank you for taking the time to leave your feedback. It is disappointing to read that you didn’t enjoy your stay at the Cottage. We try to make sure the description is very clear regarding the steep stairs. As the property is a 16th Century cottage, we know it may not be suitable for everyone. Due to GDPR, Sykes/Dream Cottages would not be able to give my number out to any guests. They manage my property and would refer to the booking conditions when looking to cancel/change. Dream Cottages are always on hand if any guests find issues with cleanliness or need any assistance. Kind regards, Graham. Property Owner

  Reviewed by Maureen1.9★Oct 2023

• "Overall a lovely little cottage but does require a few maintenance issues such as the windows and in bathroom."

  The glass screen on bath allows water to go on floor and door stop needs replacing. Also need to consider installing a handrail in the garden as steps up to patio area are steep. Only thing that would really stop us staying here again is the close proximity to the main road and the noise this generates.

  Thanks for the feedback. Apologies for the shower screen leaking-I replaced the seal a month ago but will put a wider seal on the screen next time we visit and also replace the doorstop. I'll give some thought to a handrail in the garden. Property Owner

  Reviewed by Kim3.8★Sep 2023

• "It's a lovely cottage but needs updating as upstairs window frames crumbling ..."

  It's a lovely cottage but needs updating as upstairs window frames crumbling away as has wood lice also front bedroom walls very cracked Good heating Bathroom smelled of damp little garden was lovely The village and surrounding area was lovely nice place for a holiday

  Thanks very much for the feedback . We have just taken ownership of the cottage. We have booked a time for the windows to be renovated and a decorator to attend to the crack in the bedroom wall.The windows don't have woodlice-they are just in need of refurbishment. We have also planned other work. We can't do things as quickly as we would like because the cottage had bookings a few months ahead when we bought it. I think the bathroom needs the window open regularly as at present there is no extractor. We're pleased you like the village-we love it. Property Owner

  Reviewed by Caroline3.8★Jul 2023

• "Very disappointing and dirty cottage."

  It needs a huge amount of work done to it - painting, new windows etc… Generally in need of a thorough deep clean. There were cobwebs everywhere, the house smelled awful when we arrived but realised this is because of the hoover - which stank to high heaven when you used it. The carpet is filthy and stained. Windows looked like they hadn’t been cleaned for over 6 months. Some windows are rotten. The towels were stained with yellow marks. Behind the bed was disgusting! It’s not at all like the photos on Sykes or Dream Cottages website- the sofa is grey and grubby - not cream, the table is too big for the cottage and not white. It is very poorly stocked - the only saving grace was that we ate out every night. There were no cleaning products apart from washing up liquid and multi surface cleaner - so had to use that to clean the bathroom and mop the floor before we left. Don’t know why we were provided with dishwasher tablets as there’s no dishwasher and I certainly wouldn’t wash my clothes with dishwasher tablets. Also situated on a very busy, noisy road - don’t think that you will enjoy a peaceful breakfast outside as trucks and cats rush past! A very overpriced and underwhelming cottage. We contacted Sykes about a few things and they did offer to get a cleaner in on the Thursday - we said it wasn’t worth it but hoped that the cottage would be cleaned properly for the next guests. They also provided us with a clothes airer (as we’d had to drape washing over shower screens, radiators etc…) and a new cafetière on the Thursday. I do feel they need to update their photos and description of the property as it is definitely NOT the way it appears on their site. However, Burton Bradstock is a beautiful village with fabulous walks and places to eat - just don’t stay in this cottage!

  Thanks for taking time to leave a review. Since your visit we have improved the cottage and referred the cleaning issues to Dream Cottages. The photos have now been updated. Property Owner

  Reviewed by Michael1.6★Jul 2023

• "We loved staying in Burton Bradstock and the cottage was as described and worked well for us as a base to explore Dorset."

  We were concerned about feedback from previous users but this was rectified before we visited. We originally place out order with VRBO that in the end was a waste of time and an unnecessary step in the booking process. I suggest the owner de-lists from this organisation. A week before we went to Dormouse cottage VRBO told us our booking was cancelled and this proved to be completely untrue. We also had communication from Dream Cottages that also proved to be a confusion and took a few phone calls to clarify the situation. Otherwise we enjoyed our stay at Dormouse Cottage.

  Reviewed by Michael4.1★Jul 2023

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