Shepherd Oak

34 Customer Reviews

• "Great place, very accurately listed."

  We loved it. Very well located in the beautiful village of Upwey, with most major attractions (Lulworth Cove, Durdle Door, Chesil Beach, etc.) no more than a 25-min drive away. Dog-friendly too, which was a must for us!

  Dear PL Thank you so much for taking the time to review your stay, very pleased to hear you enjoyed your holiday in Shepherd Oak and hope that we see you again in the future. All the best Helen and the team Property Owner

  Reviewed by Peter5.0★Oct 2023

• "Lovely location, good for dogs, pretty village."

  Shepherds Oak, well maintained, clean, all the appliances worked. Will definitely go again.

  We are so pleased you enjoyed your holiday, thank you for taking the time to let us know and I hope you choose to stay with us again at North Manor Meadow very soon, all the best Helen and the team Property Owner

  Reviewed by Linda5.0★Sep 2023

• "Arrived at the property after a lengthy drive."

  The property was not clean. Dirty cutlery, crockery, fridge, bedding, and shower. The dishwasher was not working, new one fitted the afternoon before our last day. Spiders in every room, peanuts on bedroom floor. Reported to Sykes on arrival, who sent a different team of cleaners, we sat while they cleaned around us, they did a good job and were very apologetic. The owner offered one of the other properties and a washing up service after a couple of days, we declined due the upheaval and autistic child who became upset of an unexpected change of environment.

  Thank you for your feedback, I do apologise that the property was not up to our usual standard of cleanliness and for allowing us to rectify this on the evening of your arrival. Our clean team was new that day and have received significant training since, sincere apologies for the shortfall in standard. The dishwasher heating element had broken and the dishwasher was replaced during the stay. I'm sorry that the larger property that we offered as an alternative with a working dishwasher wasn't suitable for your group's needs on this occasion, but we do hope to see you again in the future when we can exceed your expectations. All the best Helen Property Owner

  Reviewed by Fiona1.9★Jul 2023

• "Upstairs shower the water does not drain away."

  Dishwasher needs cleaning as not working properly. Fridge door shelf broken. Oven not very clean.

  Thank you for your feedback, The shower is regularly treated with drain cleaner, we've brought this forward and the issue has been resolved. The dishwasher was cleaned thoroughly but it seems that the heating element was broken and the dishwasher has now been replaced. The fridge door has been damaged so that a shelf cannot be attached any longer in one of the shelf positions but we will be adding an extra shelf. Ovens have all been cleaned. Thank you for your comments, as always had we been aware of the issues we would have happily rectified them during your stay or scheduled them for your departure day. All the best Helen Property Owner

  Reviewed by Tracey3.8★Jul 2023

• "An amazingly beautiful place, down a quiet, picturesque country lane."

  Lovely comfy beds and thick fluffy towel's. Very fast response to all queries, even on a Sunday! Having come back home, I’m really missing the quiet lane and beautiful scenery. The one slight downside is as the second bedroom is a mezzanine you can hear any noise in the rest of the property.

  Thank your for taking the time to provide feedback on you stay, I hope we see you again very soon, thanks Helen Property Owner

  Reviewed by Karen4.7★Jun 2023

• "Dishwasher needs salt and rinse aid - leaves residue on glasses cutlery etc, needs a clean behind the curtains (spider season) and found a few dead flies during our stay!"

  Appreciate the height of the windows however could do with a good clean as cobwebs at the top - some of the sheets/towels/flannels could do with replacing cooking utensils are a bit basic and a pizza slicer and kitchen scissors would be handy and all utensils are left with a residue on them from the lack of salt and wash aid summer quilt would be beneficial particular upstairs and a fan would help upstairs coasters would be useful - apart from all that we had a lovely week with glorious weather and a lovely peaceful setting prompt response from the owner when requested a new frying pan - hopefully the suggestions I have made is to be taken as a positive and potential improve the stay for the next guests

  Thank you for taking the time to provide feedback on your stay, we would happily have added salt and assisted with many of these when replacing the frying pan for you, but we can certainly act on this for the next guests, thank you. So pleased that you had a lovely week and hope to see you again soon. Property Owner

  Reviewed by Sarah3.4★May 2023

• "Beautiful property in a fabulous location."

  Very nicely appointed. Would definitely stay again.

  Reviewed by Sarah5.0★Dec 2022

• "Excellent accommodation, very clean and well equipped!"

  Reviewed by Paul5.0★Aug 2022

• "We experienced a leak from an upstairs bathroom onto our daughter's bed."

  The emergency response to deal with the bedding was great, but it meant we were without a second bathroom for a couple of days whilst it was fixed. The processes that the owner has in place let them down when fixing the leak as we returned one day to the property to find it left unlocked with the key in the door. They are aware of our views and I hope they learn from this and amend their processes. As a result we didn't dare use the upstairs bathroom for the remainder of our stay in case the leak wasn't fixed and access was required again.

  Reviewed by Jane3.1★Aug 2022

• "The cottage was lovely but I would suggest that you make it very clear in the property description that the main bedroom upstairs doesn't have a door to it."

  Reviewed by Sarah3.8★Jul 2022

• "Just arrived home after a 5 night stay in Shepherd Oak."

  Fantastic location and very peaceful. Shower tray in en-suite does take a while to drain and was worried about it over flowing. Batteries ran out on remote for velux windows. However, after sending a text to the owner, Sarah arrived the next day to change them. Only 3 miles from Weymouth. The Royal Standard pub is only a 10 minute walk away. However they are currently not serving food. Lovely beer garden at the back and enjoyed drinks in the sunshine, Easy reach of a bus route to get into Weymouth. Very pet friendly and our dog had a great time in the sea on dog friendly beaches. Would highly recommend and definitely would return in the future.

  Reviewed by Ian5.0★Jun 2022

• "Lovely property in a great location."

  Very comfortable and clean accommodation, and catered well to our needs. Was also lovely to have smart TVs in the living area and both bedrooms which we could use for Netflix, iPlayer etc. Outside was lovely too where the area onto the patio and garden felt private and we enjoyed BBQs in the sun and garden games. Only minor negative was the tap in the kitchen dripped constantly, and may need tightening or replacing. We had a lovely time and would love to stop again in the future.

  Reviewed by James4.7★May 2022

• "Lovely clean property, well stocked kitchen, comfortable beds."

  Well located for getting to Weymouth/Dorchester etc but remote enough to spot deer and woodpeckers from the window! We did have to contact the owner with a query and she helped very efficiently. Thanks for a lovely stay.

  Reviewed by Emily5.0★May 2022

• "Fabulous house in a perfect position for exploring the area."

  We were at home here, in a lovely village and thankfully perfect weather. We will definitely be back. Would be nice to have the kitchen stocked with more cutlery and pans, but this is just an idea, it was a lovely clean house! Highly recommend Lulworth Cove & Quarry stone carving on Portland

  Reviewed by Amy5.0★Apr 2022

• "Lovely cottage; perfect for a relaxing break in Dorset."

  Reviewed by Simone4.1★Mar 2022

• "All was well the place was clean and well presented, however the lights in the entrance hall started flickering ( possible short ) also the downstairs loo the first light works but the centre one will not and the other end one will light if you keep switching it on and off."

  Having stayed here for three times the property is ready for painting, the downstairs loo door the outer finish is peeling back ( this was like it on our last visit) A positive is that Gemma phoned me on Monday to ask if everything was ok, i explained about the bathroom lights , she apologised and stated she would get someone over ? I thanked her and said do not worry. This is why i have scored 4 we will return too this property As listed on customer reviews about it not being clean , this is not the case .

  Thank you very much for taking the time to leave feedback, its lovely to hear you enjoyed your stay. The lights are now fixed and the property has also been redecorated. I hope you choose to stay with us again very soon, thanks Helen Property Owner

  Reviewed by Joe4.4★Oct 2021

• "Lovely property in a great location."

  Very easy to book and good customer care.

  Reviewed by Martin5.0★Aug 2021

• "Given we were told that we could’ve arrive until 5pm and had to leave by 9am because of the rigour of Covid cleaning we were surprised to have to wash the cooking pots, utensils etc and avoid cobwebs."

  The dish washer was too small to accommodate a day’s meals, and not enough cutlery or crockery was available once the dishwasher was on. For four people you need eight of The downstairs bedside lamp is ripped. The kettle and toaster didn’t always work. The lay out of the house and the site as a whole was well planned with much thought going into planting to provide privacy between units. We liked it very much and would visit again if we knew cleaning had taken place. It is really not enough to expect one lot of guests to clean up after others.

  Thank you very much for taking the time to provide feedback on your stay. Cleanliness is really important to us and we had new cleaners that week, we have since provided full staff retraining to ensure the cottage is perfect for our guests. We would also have happily corrected this for you on the day. We are pleased to provide a slimline dishwasher in the kitchen so our guests don't have to wash up whilst on holiday and since COVID restrictions have lessened we have increased cutlery and crockery to normal levels . The lamps are checked each week and are replaced when tired, if one was missed we would have been happy to replace it for you, just call the provided telephone number and we would be happy to pop over to assist. Whilst we aim to have everything perfect for your stay, should anything seem otherwise, we would be happy to resolve any concerns immediately, please do just let us know so we can assist, we would like to ensure you to have an enjoyable holiday at North Manor Meadow. Thanks Helen Property Owner

  Reviewed by Anne2.5★Jun 2021

• "We really enjoyed Shepherd Oak, it had everything we needed and watching the deer in the garden was a bonus."

  The one query we had was quickly answered by Helen which was great. It's a great place to base yourselves to drive out and explore the Jurassic coast. Planning to book again in a few years time for a summer time holiday with family booking a few more of the lets neighbouring.

  Reviewed by David5.0★Oct 2020

• "With the Virus present it would be good to know what items are in the unit ( list ) The decor is tied and a bowl was chipped Having stayed in the same cottage before we can see the difference."

  But this did not spoil our holiday and we will more than likely book one of the other cottages.

  Reviewed by Joe4.4★Sep 2020

• "This is a very nice holiday home in a very good location for travelling in and around Devon."

  Good for families as there is a nice outside area when children can play safely. The home is a little limited in terms of kitchen equipment (which is understandable as the kitchen area is quite small). The washer/dryer machine appears to have some problems as it stops during the run and needs attention.

  Reviewed by Stephen4.1★Sep 2020

• "Great location with plenty to see and do within just half an hours drive."

  Check in/out process so simple. Grounds to the property are great and perfect for families with children needing some outdoor space. A few minor areas of wear and tear but nothing that you probably wouldn't expect. Will 100% return.

  Reviewed by Dale5.0★Mar 2020

• "We started out holiday in the shepherd oak cottage, everything appeared clean and tidy, communication with the owner for key collection was great and all went well."

  Unfortunately on the second night we were disturbed by noise and in the morning found this was due to mice in the kitchen cupboards. There was a large amount of mice droppings, as we had a 1 year old with us, we contacted the owner and asked to be moved to another cottage. Within the hour we were in an adjacent cottage Bramshurst. Bramshurst was clean and tidy and perfectly adequate (no mice), however it was a less expensive cottage due to the architecture, windows and location of the property (being terraced and not semi detected, and having a view onto the other cottages, rather than open grass). The owner checked we were ok and everything was fine in the new cottage, however after checking out and requesting the difference in price to be refunded from Shepherds Oak to Bramshurst or any compensation for the move of property, this was rejected and a 10% discount offered if we booked directly with them next time, offered instead. We do not think this is acceptable and would like the difference in cottages price refunded at the least - if we had wanted to stay in the cheaper cottage we would have booked it and saved money.

  Thank you for your feedback We appreciate you reporting the issue with the mouse. The cottage is in a countryside location where field mice live. We understood your concerns and moved you to a different property within the hour. This property is exactly the same as Shepherd Oak apart from the view. It’s really important to us that our Customers have a good holiday & if there are any problems we need this to be reported so we can take immediate action. Things can happen on holiday and as an owner it’s important that we listen and take action. We didn’t hear anything further from you during the holiday so had concluded that all was ok for you. As a gesture, we would like to offer you a 10% discount off a future stay with us. Property Owner

  Reviewed by Judy2.5★Nov 2019

• "Excellent accommodation."

  Very nice location. We would book it again when we go to Weymouth.

  Reviewed by Helen4.7★Jul 2019

• "What a lovely location, we have a small well behaved dog and the positioning of this cottage was perfect for us."

  With a bubbling brook close by, scenic walks and beautiful open spaces our short stay was idyllic. Positioned a couple of miles from both Weymouth and Dorchester you have the opportunity of beach and town with the ability to retire to tranquility. Loved every minute of it, lovely property, we would stay here again and have already recommended to others.

  Reviewed by Martin5.0★Apr 2019

• "The property was excellent,location and building etc."

  However the upstairs vanity mirror light would not switch of , also the main lights when on were flickering, cooker hood one light inop and the filters need cleaning ( smells ) These points did not cause a problem, damage to the bed room wall down stairs, along with 5 glasses not sure if they should be 6 ?? Apart from that we will be booking this property for next year,it was in a superb location. One other point the contact from Skye’s all the way was excellent and a positive one.

  Reviewed by Joe4.7★Oct 2018

• "What a lovely home a credit to the owners in a beautiful part of the country well worth a visit"

  Reviewed by David5.0★May 2018

• "Beautiful location in the countryside, but still just a short drive from the beaches and tourist attractions in Weymouth."

  This cottage has been very cleverly and thoughtfully put together for holiday-makers - with unique classic features such as the full height living area windows looking out over the fields, but also very well appointed modern luxuries (got to love hot water on demand when you've got four tired, sandy and/or muddy people at the end of a great day out).

  Reviewed by Edward5.0★Apr 2018

• "The cottage is lovely and very comfortable, in a great location."

  No complaints at all but considering the considerable price we paid for a 2 night stay we were a little disappointed that the experience could have been more welcoming. We have booked through holidaycottages.co.uk on a number of occasions and feel that the attention to detail is better. For example, the dvd remote did not work. Also mirror light in ensuite. Holiday cottages tend to have a small welcome pack to save an immediate shopping trip (eg. Milk, bread, jam). Basics like kitchen roll, cooking oil. Only small things but these make a difference when booking in the future. Regarding the accommodation itself, the only aspect that could be improved is to be able to prevent the dog from going up to the bedroom area.

  Reviewed by Alan4.7★Mar 2018

• "Arrived after the arrival time to find a gang of cleaners in the barn, a chap said that the previous occupants had trashed the place but give them half an hour to finish cleaning."

  We drove off to find somewhere to eat after our journey, we arrived back an hour or so later wondering what state the place would be in. It was fine just normal wear and tear but generally clean except that the fridge had been cleaned using a strong bleach which contaminated our food for three days, the extractor hood over the hob was dripping grease when the hob was in use and the kettle needed descaling of limescale. The barn was comfortable and well fitted out with good parking for the car.

  Reviewed by Linda4.7★Mar 2018

• "We were actually upgraded to the castlebridge 3 bed house 2bedrooms downstairs the master with ensuite upstairs."

  Gorgeous interior, lots of things not expected washer/dryer dishwasher etc etc

  Reviewed by Nicole5.0★Mar 2018

• "Lovely property, very clean and comfortable."

  Enjoyed our stay, owner Helen is friendly and happy to help. Really impressed had everything we needed for our baby stair gate even thaught of, bowls too.

  Reviewed by Clare4.6★Nov 2017

• "Excellent accomodation."

  Good facilities Nice quiet area but close enough to weymouth for the shops, pubs and beach.

  Reviewed by Mitchell5.0★Nov 2016

• "Superb cottage, well designed with all Mod Cons - very well located in village setting, yet close to Weymouth beach, pubs and supermarkets."

  We and our dog loved the peaceful setting, the panoramic views and the local stream where he paddled most days. Alfie regularly mixed with our neighbours children who enjoyed his company throughout our stay. Overall, quite pricey for a 2 bedroom cottage in August, but I guess you do get what you pay and we were very lucky with the weather. Steve & Lorna - Aug 16

  Reviewed by Stephen4.8★Aug 2016

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