7 Hope Road

3 Customer Reviews

• "This was a great place to stay!"

  It was pristine & everything we could possibly need was available to us. We were able to relax in comfort. We had a black dog with light coloured carpets so it would be helpful to have an accessible vacuum cleaner. The cleaning company were very thoughtful & sorted this for us. The Smart TV dropped out of the signal regularly but could be turned off at the mains & it always obeyed when switched back on. The location was excellent & we enjoyed great walks & explored the Island with enthusiasm. There are many steps in the garden & lots of stairs in the house, so bear this in mind if you plan to stay here but it was absolutely fabulous for us!

  Thank you for your great review! I’m so pleased that you had a fabulous stay! I have taken on board your comments and in future a vacuum cleaner will be available for guests. I will also be updating the Satellite box this year. There are, as you say, a lot of stairs in the house but having a double bedroom and a bathroom on the ground floor is ideal for anyone who find stairs difficult. Thanks again and I hope you will come and visit again in the future. Property Owner

  Reviewed by Barbara5.0★Mar 2024

• "The property is excellent."

  The best equipped holiday home, in terms of items in the kitchen, for home cooking in all those we have previously stayed in on the IOW over the years. The house itself is very comfortable and it is situated very close to the seafront and the shops in Shanklin. All easy to walk to. Off road parking is really only for 1 medium size to large car. 2 cars on the parking area would be a bit of a squeeze. The track at the rear could do with a little bit of maintenance due to a large hole staring to appear on the track which needs filling. In the house information booklet, it states Friday is rubbish collection day. Its not, it is Thursday. This needs amending and it was only by luck that i heard the rubbish collection being made on Thursday morning, so managed to get the rubbish out. A couple of things though:- 1/ The downstairs heating (from the boiler in the bedroom) is very difficult to operate. It needs to be much simpler to operate to turn on and off when required, especially in cold weather. 2/ The steps to the rear parking area are very slippery in wet weather and need to be cleaned and scrubbed. I did slip over myself at one time going up the steps in the wet, but luckily no harm was done. 3/ One of the radiators in the downstairs rooms was not working at all. This had the radiator cover in front of it. It was cold in the house when we arrived as the heating had not been put on or come on automatically and could do with being on in the winter months if guests are expected. 4/ I did notice the distinct lack of fire/smoke alarms in the property. As it is such a big property on 3 levels, you might not be aware that there is an issue in another part of the house. This needs immediately addressing for safety reasons being a holiday let. 5/ A few more cups, plates, etc would be good, as with a dishwasher, you tend to fill this up before you put it on. The house itself was spotlessly clean and a very pleasant place to stay for a week on the IOW. There were only 4 adults and 1 small dog staying but we very pleased we stayed in this property. It is tastefully decorated and has a very homely feel. Overall, a lovely property..............

  Hi Martin, Just to let you know that I’ve added six new smoke detectors to various parts of the house and a heat detector in the kitchen. I’ve also cleaned the steps in the garden so hopefully no one will slip over. The information pack has been updated too. Thank you so much for taking the time to write your review. I’m happy that you had a good stay. I have noted your concerns regarding the driveway and smoke alarms, it was already on my list to be done in readiness for this year’s season along with cleaning the patio area (so sorry that you slipped there). I will update the information pack regarding the refuse and the downstairs thermostat (it’s really easy to use when you know how), there should be no need to adjust the boiler in the cupboard. We’ll look at adding some more crockery too. The parking is tight for two cars but not impossible, parking in the area is extremely limited so we feel very lucky to have off road parking. Thank you once more and I hope that you’ll come and stay again sometime. Property Owner

  Reviewed by Martin5.0★Jan 2024

• "Don't go by the photographs, this property was cleaned to a reasonable standard for our arrival but some equipment and fittings needed urgent attention."

  From the handle on the front of the oven, almost hanging off because the screws were very loose (I tightened them) to various light switch pull cord acorns missing, making use of them difficult (I replaced the acorns) to the totally ridiculous back garden layout, which resembles the Himalayas, with quite frankly, dangerous steps when wet and a state of disrepair throughout the upper floors of the house. Two of the three showers had to be fixed to make them useable (again my repairs) as the shower heads kept dropping. The mattress in the King Size bedroom has seen better days and has a huge dent, permanently on the side nearest the door. The parking is best describes as VERY tight as the driveway to it is very overgrown, resulting in scratches down the side of my car and the actual parking area is "ok for two medium sized cars", yeah if they are small cars and you have a crane to put them there. The location is ok but expect lots of up and down hill walking. Overall I would rate this property as around 7/10 now, after I did minor repairs to make it work for us. The owner needs to visit and carry out permanent repairs and not just rely on the cleaners to make the house shipshape...some misinformation on the welcome pack book regards putting the bins out too, Thursday, not Friday....and good luck trying to work out the central heating!....oh and the Welcome Pack was most welcome, thank you, very useful.

  Thank you for your feedback, it is extremely helpful. I was unaware of these issues so thank you for taking the time to let us know about them and for taking the time during your holiday to fix what you could. I have spoken to my gardener about the over grown driveway and they assure me that it has been dealt with. The mattress in the master bedroom is quite new so I will be contacting the supplier to remedy the issue. The central heating system should be easy to use although we were aware of an issue with the wi-fi connection to the upstairs boiler which has now been resolved. Parking two cars is tight but we have always made our guests aware of this. Yes the garden is a strange layout but necessary given the location and elevation between the house and the driveway . We haven’t had any issues with the steps being slippery but there are handrails where needed. I will update the welcome pack regarding the bins and any other useful information I can think of. Thanks again and I hope you had a good holiday regardless of the issues you encountered. Property Owner

  Reviewed by Kevin3.1★Sep 2023

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