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"Sykes really need to offer reduced ferry fares - a lot of other companies do."
Our second year at Topsails and we had a lovely time. Spacious accommodation and of good quality.
For the size though it really needs to offer a second bathroom and the kitchen needs a re-vamp although it has everything needed.
For the cost of the week I would have thought loo rolls, dishwasher tabs and kitchen roll and towels could have been included. But thank you for the dog biscuits.
We couldn’t get the gas fire to light
We’re so glad you had another nice stay at Topsails. Thank you for your comments, which are similar to those you made when you previously stayed at Topsails last year. We are happy to repeat our previous response:
i. Discounted ferry fares are available to all Topsails’ guests as stated on Sykes’ website and via email following your confirmation of booking. We gave you the same information when you left feedback on this matter last year. Other guests have contacted us to say they have been able to secure considerable discounts using the information provided.
ii. Every guest receives a welcome pack containing the following: Island roasted coffee, Island tea, sugar, biscuits, prosecco, milk, 4 toilet rolls (2 in each lavatory), hand soap, miniature toiletries, 2 towels per guest (and more provided upon request), dishwasher tablets (we always leave a spare box under the sink), washing up liquid, new dishcloth, scourer, tea towel, oven cloth, bin bags. Topsails is a self catering holiday home and as with any other self catering accommodation, guests cater for themselves, as we politely pointed out last year when you gave the same comments.
iii. Any problems regarding the gas fire should have been reported straightaway so an engineer could have come out and fixed it during your stay. This is made clear in Sykes’ booking conditions s19. We had no opportunity to rectify this matter during your stay which we would have done immediately had you reported it. Notifying us for the first time about this in a public review is unfortunate and contrary to Sykes’ Customer Review Policy.
Property Owner
Reviewed by Elizabeth4.7★May 2025
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"We had a wonderful stay and were blessed with beautiful weather."
We were just a stone's throw away from the coastal path, with wonderful walks. We hardly used the car. There are loads of footpaths to explore in the area, which our two dogs enjoyed.
The facilities were great, although we did buy a washing-up bowl for the kitchen, and a vanity unit and chest of drawers would be useful in the main bedroom. I just used the spare bedroom, but if there had been more of us, it might have been difficult. Otherwise, a perfect stay and we were sorry to leave.
Reviewed by Alyson4.7★May 2025
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"Very comfortable house in a lovely situation very close to the beach
Enclosed ..."
Very comfortable house in a lovely situation very close to the beach
Enclosed garden was great for the dogs
Well appointed kitchen
Comfortable bed and very good bathroom
Reviewed by Peter4.7★Feb 2025
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"Excellent week at Topsails."
. Owners were incredibly helpful before we arrived and appreciated the arrival pack. A very well equipped and spacious property.. just a short walk from the sea. Enjoyed running down to the Needles each morning…
Reviewed by Caroline5.0★Oct 2024
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"We had a relaxing half-term stay at Topsails."
The house is clean, well furnished, beds were comfortable, there are clear instructions on heating etc (it was good to arrive to a warm house after a long rainy drive down to the Island!) and excellent communication from the owner. Great location - 100m from the sea - on a quiet road (in October). Swimming from the beach is good (best spot is in the curve after the blue surf shack). Enjoyed lunch at the Smoking Lobster (Ventnor), tea at the Rabbit Hole Bookshop & Cafe (School Green Rd, Freshwater) and dinner at the Hut. First visit to the Island and would highly recommend it and Topsails!
Thank you for the lovely review. We are delighted you enjoyed your stay.
Property Owner
Reviewed by Craig5.0★Oct 2024
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"The house was beautiful, well equipped."
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In a well situated area ,1 minute walk to sea the views are spectacular, deffinatly will be going back ...the owner was lovely ,did have a small issue and it was delt with immediately.
Thankyou for a lovely week
Reviewed by Lucia5.0★Sep 2024
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"This house is amazing, clean, spacious, comfy beds, and only a few steps from the most amazing beach."
I visited with my children, husband, sister and parents and there was more than enough room for us all. The garden is wonderful, the perfect place to relax on a hot summers day. My only suggestion for a future improvement would be to add in a extra bathroom. However, I definitely recommend this place, its excellent value for money and I will try to book it again if we ever come back to the IOW.
Thank you so much for the lovely review, we’re very glad you and your family enjoyed your stay on the Island! And yes we do have plans to add another bathroom in the future :)
Property Owner
Reviewed by Leah5.0★Aug 2024
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"Amazing house with everything you need, lots of space and a beautiful garden to sit in."
Very close to the beach and restaurants.
Thank you for the lovely review, we’re so pleased you enjoyed your holiday!
Property Owner
Reviewed by Elizabeth5.0★Jul 2024
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"We had a lovely time in the house and the location was great -1 minute from the beach."
Comfortable beds, beautifully clean and the space was generous for us all. A couple of things would have been handy, such a sieve and a washing up bowl ( we had a baby with us and could have used one) , but a friendly neighbour lent us one thanks for a lovely stay
Reviewed by Toni4.7★Jul 2024
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"Topsails is a great property to stay at."
Although close to Colwell bay we never had any issues with noise day or night. It has great layout and all the equipment you'll ever never inside and out. The only issue we had was the master bed is very low, the wooden supports need to be screwed down and the mattress needs to be replaced. If these were rectified we would definitely return.
Thank you for the feedback. We are pleased you enjoyed your stay at Topsails.
Regarding the master bed: the King size bed and mattress were purchased new last August. However in fairness the bed is rather low and we have decided to replace it while we are at Topsails this week as we do want our guests to be as comfortable as possible.
Property Owner
Reviewed by Damon4.4★Jun 2024
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"Lovely property in a great position with private gated access especially useful for dog owners!"
Kitchen is being updated I understand will be great to see when finished.
Reviewed by Ray5.0★Apr 2024
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"Great house, brilliant location-only a short walk to the Hut!"
Absolutely spotless and very well maintained, at this point I feel I should add a 'but', only problem is I cannot think of one!
Recommended!!!!
Thank you so much for the wonderful review! We’re very pleased you enjoyed your stay on the Island.
Property Owner
Reviewed by Steven5.0★Apr 2024
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"We had a really lovely time at Topsails."
Despite the amenities at Colwell Bay being closed during our stay, we really enjoyed the short stroll to the beach at low tide, did lots of fossil hunting and enjoyed the beautiful house. It was very homely and had lots of lovely books and games to borrow. The heating was left on for us and a nice welcome pack too, even doggie treats. I think the only thing we missed was a potato masher (it is so well equipped) and we found the tv temperamental. I would definitely recommend this property. Nice enclosed garden for dogs and children and everyone very friendly. We had a great time thank you and would be wonderful to stay here at any time of the year.
Thanks so much for the lovely review! Glad to hear you found plenty to do despite it being out of season. Thanks for the feedback about the TV. It was a new Amazon Fire TV which prompts you to log in to your Amazon account. You can skip this but we agree it’s not the easiest so have now replaced it with a simpler to use Sony TV. We have also bought a potato masher!
Property Owner
Reviewed by Sophie4.7★Feb 2024
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"We had a wonderful week here even though the weather was not to good."
The house is spotlessly clean. So many rooms, wonderful dining room, lovely comfortable living room, but the best is the conservatory so much light, lovely and warm when the sun shines we used the room for reading and games and jigsaws puzzles. The garden is fully fenced off so your dogs can go outside without having to worry about them. You have everything you need in the kitchen to make meals. The beach is two minutes walk away. There were only two of us and we used the double bedroom which had plenty of storage I peeped into the other three bedrooms and they were all lovely wonderful for a large family. If you want a luxury home for a lovely holiday choose this house.
Thank you so much for the lovely review! We’re glad you enjoyed your stay at Topsails :)
Property Owner
Reviewed by Jean5.0★Oct 2023
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