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"I had a most enjoyable stay in this lovely, cosy and very comfortable apartment and walked miles straight from High Raise."
A perfect ‘find’ for me. The views of the surrounding fells from all windows were such a bonus. I didn’t use my car all week and was grateful for the reserved space. Grasmere is ideally situated with a variety of eating places and a good bus service. I have booked again for next year.
Thank you for the lovely feedback and for highlighting the central location and the rare benefit of private off-street parking. We are thrilled that you had such an enjoyable holiday and look forward to welcoming you back next April.
Very kind regards, Susan and Chris (owners)
Property Owner
Reviewed by Stella5.0★Apr 2024
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"Had a wonderful and relaxing stay."
The apartment is beautiful and in a great spot. The parking space is very tight and we had issues with guests of other apartments parking in our space. I unfortunately left some items in the cottage and the lake lovers team haven’t been particularly helpful in assisting to find out if they have been handed in (which they should have been as I know I left them there). This issue is still unresolved (visit was 30/04/23 for 1 week) which is disappointing as the items have sentimental value.
Reviewed by Lauren4.4★Mar 2024
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"Loved our stay at High Raise."
The location is excellent and we didn't need to use our car all week. The property itself is very comfortable with an amazing bed and relaxing living room. A couple of minor things could make it even better. Firstly black out blinds in the bedroom as it gets a lot of light in the morning. The kitchen was well equipped but really missed a pair of tongs. And lastly the plugs for the kitchen sink were missing so washing up had to be done in a washing up bowl. This is fine but the bowl was tiny and only fits a side plate. So a bigger bowl would be helpful.
We are delighted that you had a lovely stay at High Raise and made full use of its central location to explore the beautiful Lake District.
Thank you for your great comments about the bed and we shall buy some kitchen tongs next time we go shopping.
Very best wishes, Susan and Chris (owners)
Property Owner
Reviewed by Emma4.7★Mar 2024
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"Lovely little apartment, perfect for a couple."
We had a great 3 night stay, right in the centre of Grasmere. The photos don’t do it justice. Super clean and cosy and had everything we needed. Would definitely stay again.
Thank you very much for your wonderful feedback on High Raise.
We are delighted that you had such a great time.
We hope to welcome you back to the Lakes again very soon.
Very best wishes, Susan and Chris (owners)
Property Owner
Reviewed by Ruth5.0★Mar 2024
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"Wonderful accommodation, very tastefully decorated."
We had a rainy week so spent more time in the accommodation than we planned, so the comforts were really appreciated, booked for Xmas 2024, can’t wait.
Mr S G C Jude
Thank you very much for taking the time to give you lovely
feedback with it's 100/100 rating.
We're trilled that you really enjoyed your stay and found the apartment tastefully decorated and comfortable.
It is wonderful that you have already booked again for the festive period next year and we shall love welcoming you back then.
Very best wishes, Susan and Chris (owners )
Property Owner
Reviewed by Stephen5.0★Dec 2023
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"A very comfortable and cosy place to spend a low key Christmas."
We enjoyed the central location and having a dedicated car parking space was a bonus. The views were incredible from every window and we did several walks straight from the apartment, no need to use the car. The bus stop just yards away is also useful. The apartment was very well equipped and nicely decorated. We would certainly consider staying again.
We are delighted that you enjoyed your Christmas at High Raise so much. All your lovely comments are very much appreciated.
We hope to welcome you back to The Lakes again very soon.
Kind regards, , Susan and Chris (owners)
Property Owner
Reviewed by Sally4.7★Dec 2023
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"The accommodation was lovely and the views were stunning."
Grasmere is a great village with loads of places to eat, and within a few miles of Amberside, Windermere and Keswick. The information provided was comprehensive and useful regarding the heating, kitchen appliances and laundry. We had a lovely relaxing week and were sad to leave. Will definitely consider a return visit next year.
Thank you for your feedback - we appreciate your thoughts.
We are delighted that you found High Raise to your liking and hope to welcome you back one day soon.
Kind regards, Susan and Christopher (owners)
Property Owner
Reviewed by Valerie4.1★Nov 2023
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"This is a lovely apartment in the center of the village, close to local amenities and attractions."
Ideally situated for the bus stop to explore the local area, with capped fares and a regular service, ( We didn't use the car for our entire stay! ). We found it to be very comfortable, always had hot water, nice views but restricted head room in places. Please be aware there are 35 steps from the car park to the living area. We would definitely recommend this property and would stay here again. Unable to leave a message as visitor book was full.
Thank you for choosing to stay at High Raise and taking the time to write such positive feedback. We are delighted that you enjoyed the views from the apartment and made full use of its central location to explore the beautiful Lake District.
The former guest book has been replaced by feedback online.
We would love to welcome you back to High Raise again very soon.
Kind regards Chris and Susan (Owners)
Property Owner
Reviewed by Anthony5.0★Aug 2023
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"Clean, facilities and information in apartment all great."
Easy to understand instructions on how to find apartment and happy parking place existed.
Will definitely be back.
We are delighted that you enjoyed staying at High Raise and were happy that there is a rare, bespoke parking space.
Thank you for taking the time to write your lovely +ve feedback.
We hope to welcome you back to High Raise again in the future.
Very kind regards, Susan and Chris (owners)
Property Owner
Reviewed by Janice5.0★Jun 2023
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"A beautiful gem in the middle of Grasmere - only lacks a small dishwasher!"
Thank you for your comments, we are so pleased to see that you had a lovely stay at High Raise.
We hope to welcome you again.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by David4.4★May 2023
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"The property was cold throughout our stay despite having the central heating on and using the fan heater."
We stayed only for three nights instead of the seven we had paid for because of this.
Thank you for taking the time to give us your feedback.
We are so very sorry that you did not find the apartment as warm as you would have wished. Over the years, none of our previous guests have encountered this problem.
The Lakelovers' manual in the apartment explains how to adjust the heating thermostat to one's personal taste -and the chart above the thermostat shows the daily heating programme and again how to adjust this for personal taste so that the heating can be at full temperature 24hours a day if wished. We apologise once more that you did not find this adequate and we shall pay particular attention to winter temperatures in future.
Regards, Susan and Chris (owners)
Property Owner
Reviewed by Rosemary3.4★Dec 2022
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"The bed was so uncomfortable and that was the main downfall of the experience."
The mattress was really hard. This made our backs sore and but a downer on the holiday and atmosphere. Also the stiffness of our backs made it difficult to get in and out of the bath.
The ceiling beams was another issue. The amount of times we banged our heads was ridiculous, in the kitchen and near the TV.
The pictures in the ad was slightly misleading. A picture of a building out the window. We thought was the place we was staying at but it wasn't.. it was just a view from the apartment. We struggled to find the actual place itself. We had to phone up and ask for directions and description of the exact place we was staying.
The kitchen was well stocked with everything we could need for our stay, for cooking and cleaning up after ourselves.
The views were amazing though. Could hear birds singing in the morning. The overall layout was open and airy and flowed throughout.
Thank you for choosing to stay High Raise and taking the time to write a review.
We have made arrangements for Lakelovers to improve their directions and photograph descriptions. The bed has a new "1000 pocket sprung, medium feel , zip and link mattress". Beds are very much a matter of personal preference but we shall supply a deeper mattress topper to hopefully suit the taste of all our guests going forward.
Regards, Susan and Chris (owners)
Property Owner
Reviewed by Kulvinder3.4★Oct 2022
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"Very comfortable apartment with lovely views."
Good location in Grasmere village so easy to stroll to shops and pubs/restaurants. Also good for walks straight from the apartment. Parking space was much appreciated.
Thank you for taking the time to write a lovely review about the apartment and highlighting how good the location is and the rare benefit of private off-street parking. We would love to welcome you back in the future.
Kind regards, Susan and Chris (owners)
Property Owner
Reviewed by Lorraine4.4★Sep 2022
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"Had a great stay."
The property is in a great location and had everything we needed.
Thank you for taking the time to give us this positive feedback. We are so pleased that you had such a lovely stay and hope to welcome you back one day.
Kind regards, Susan and Chris (owners)
Property Owner
Reviewed by Paul5.0★Sep 2022
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"Beautiful apartment, beautiful location, 10/10 for everything."
We are thrilled that you liked everything at High Raise and thank you for your lovely feedback. We hope to welcome you back to the Lakes one day soon.
Kind regards, Sue and Chris (owners)
Property Owner
Reviewed by Michael5.0★Sep 2022
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"Outstanding accommodation in the most perfect of central locations with private parking."
Immaculately clean with modern creature comforts overlooking the Green with lovely views of the fells from front and back.
An absolute gem of a find for any couple looking to escape to the hills for a break.
Thank you.
Thank you so much for the lovely feed-back - it is very much appreciated. We are delighted that you enjoyed the views from the apartment and its central location for exploring the beautiful Lake District. Hope to welcome you back one day .
Kind regards, Susan and Chris (owners)
Property Owner
Reviewed by Phil5.0★Aug 2022
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"We had a lovely comfortable stay at High Raise."
Really cosy and great views of the surrounding hills - the perfect base for exploring the Lakes. The owner was really helpful with a query that we had. We would definitely recommend it to others.
Thank you for taking the time to write your lovely feedback. We are delighted you enjoyed your stay and the great views of the hills from all the windows. Hope to welcome you back to High Raise again in the future.
Best wishes, Susan and Chris (owners)
Property Owner
Reviewed by Richard5.0★Aug 2022
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"High Raise was an idyllic and beautiful stay!"
I don’t think it’s quite advertised just how amazing the location is.. there are honestly mountain views from everyone window. We woke up to mountains, dined with the mountains and the window seat made that even more beautiful! The property was very clean on arrival with all the things we’d need to settle in like cleaning supplies. As well as this there was some very well received Prosecco in a ice bucket awaiting us!
Grasmere is a perfect location with enough local shops and sites to enjoy with nearby walks but close links to Ambleside and Keswick for more to do! We even climbed up two of the peaks around Grasmere as we were so mesmerised by staring at them from our loft. It wasn’t our original plan but it was a brilliant idea.
The only small thing that did disrupt our stay was the parking issue. I don’t think this is by any means the owners or Lake Lovers fault and they were helpful when contacted but it was slightly annoying. The parking space is clearly marked however sometimes we arrived to a car already parked there and as the space it quite small in the car park area it meant we had park elsewhere. However if you’re out most the day like us it shouldn’t be a huge issue! Just something to note for those that may wish to park there more often throughout the day.
Overall we would definitely recommend and visit here again in the future. In fact, I’ve already recommended for my parents to book for their next holiday!!
Thank you very much for spending time to write your lovely review . We are delighted that you had a super holiday at High Raise in beautiful Grasmere. We were appalled to hear that some selfish person had been parking illegally in our designated parking space during your stay. We shall be looking into this situation urgently.
Property Owner
Reviewed by Demi4.7★Jun 2022
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"We had a great stay at High Raise."
There was a slight problem with the water but this was resolved very efficiently by Lakelovers. The apartment was immaculate, everything we needed and comfortable. We hardly used the car as there are lots of walks from the apartment. We would stay again. Thank you for the Prosecco.
Thank you for your lovely comments. We are so happy that you had a great holiday and look forward to welcoming you back to High Raise in the future.
Best wishes, Chris and Sue -Owners
Property Owner
Reviewed by Pauline5.0★Jun 2022
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"Had a lovely stay at High Raise."
The Prosecco welcome bottle was very appreciated. The apartment was exceptionally clean with everything we needed for a weeks stay. The bed was very comfortable. Perfect location overlooking Grasmere green great views from all windows. Private parking space appreciated however the bus route is just across the green. Would highly recommend will be booking again.
Teresa & Kevin
Thank you for choosing to stay at High Raise and for taking the time to write such positive feedback. We are so pleased that you had a lovely holiday.
Kind regards ( Sue and Chris -owners)
Property Owner
Reviewed by Teresa5.0★May 2022
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"We were very happy with the property."
It was clean, tidy, comfortable and nicely decorated. The mattress on the bed was on the firm side, which we were ok with, but some may find a tad hard! The bath was on the small side and the water pressure a bit low.
The apartment was in a great position and , as there were so many excellent walks straight from it, we didn’t use the car at all. The car park was quite tight for a big car but manageable. Overall we really enjoyed our stay and would definitely return. Thanks for the Prosecco on arrival!
Thankyou for your lovely and helpful feedback. The new pocket sprung mattress is of "medium tension" but, like you, we believe some guests may find it on the firm side . We are ordering a 3cm foam mattress "topper" to ensure a great night's sleep for all our guests.
Property Owner
Reviewed by Richard4.7★May 2022
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"This is a comfortable, clean apartment with amazing views."
Reviewed by Peter4.4★Jul 2021
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"Shower pressure could be improved (was adequate)."
Mattresses could be improved, very soft and were bottomed out. Overall was clean (odd cobweb) and well presented. Excellent location. Feel that the property rental is slightly over priced.
Thank you for taking time to provide additional feedback following your stay. A new mattress is now in place for the benefit of future guests. We hope we can welcome you back to beautiful Grasmere in the future.
Property Owner
Reviewed by Katrina4.1★Jul 2021
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"The apartment is lovely, and in a great position in Grasmere."
In general, the apartment is well furnished with many utilities available for a comfortable stay. Parking fine, albeit a bit tight sometimes.
Overall, I enjoyed my stay, and the apartment, and likely to do this again.
However, for purpose of feedback, and to improve the quality and success of the stay, the most important thing is a comfortable good nights sleep. The bed mattress in the apartment is well beyond its best, and not supporting or comfortable at all, in fact it left me with a stiff back each morning. Worse, when I removed the bed linen prior to leaving, I found the mattress and pillows to be heavily stained, which made me feel a bit queezy to think I'd slept on it all week. I left a review in the guest book, only to find the same comments from previous guests, which disappointed me. For the cost of the apartment, this should be rectified asap otherwise it will attract negative comments. Would I stay again? yes absolutely - only if mattress replaced...
We thank our guests for their feedback. We sincerely apologise for the problems some of our early guests encountered just after reopening from covid lockdown. We are very sorry to hear of the cleaning issues and have flagged this up with the housekeeping team. A water bottle spillage, left a stain on the mattress. We apologise profusely for this. A new mattress was ordered immediately and, despite a short delay the new one is now in place. We hope we can welcome you back to beautiful Grasmere in the future.
Property Owner
Reviewed by Michael4.4★Jul 2021
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"Apartment left in filthy condition."
2nd clean required. Mattresses badly stained and sagging. Poor condition of much of furniture. Had to wash all cutlery, plates and glasses prior to using them. Lack of response from customer services, and lack of action apart from Housekeeper who arranged a 2nd clean. Had to provide own 3" topper to separate us from an obviously urinated mattresses. Lack of any real urgency and appreciation from customer services as to how upsetting this was. Long waits to contact customer services (up to 1 hour) as there was no dedicated phone line. Over week sent 6 emails and 9 phone calls in an unsuccessful attempt to resolve this matter. Am writing to formally complain and ask for compensation. Will NEVER use Sykes again!
Thank you for your feedback we will be in touch with you shortly about your regrettable experience.
Property Owner
Reviewed by Brian1.9★Jun 2021
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"On arrival we couldn't get into the property."
You had only given us the Internal Door Code not the Outer Door code which your member of staff gave us over the phone. I emailed you on the day regarding this but you haven't bothered to reply.
Doesn't suggest you really care about customer service does it. The property itself was very nice but the quality of cleaning was very poor. Hairs left in drawers and crumbs in kitchen cupboards. I would send you a photo but there doesn't appear to be much point.
Thank you for your feedback. We are very sorry to hear your comments regarding problems with entering the property, unfortunately we weren't aware only 1 keycode was given, this has now been resolved. The housekeeping team will now address the cleanliness issues you mentioned. We hope this doesn't deter you from revisiting High Raise again and we thank you once again for taking time to let us know your thoughts.
Property Owner
Reviewed by Derek3.4★Jun 2021
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"High Raise really is a beautifully converted and appointed attic flat, lots of character, and all you need for 2, bang in the middle of the best village in the Lakes!"
Mr TwortMay 2019
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