Underhowe

28 Customer Reviews

• "Stunning property, perfectly located."

  Would definitely recommend and stay there again.

  Reviewed by Karen5.0★Apr 2024

• "For this intergenerational family holiday we chose this house because it did not allow pets and looked modern in the photos."

  Indeed because of the house layout this actually worked well as each area gave some privacy The managing company responded well to emails sent over this holiday period. We agree with previous comments that the turn into the drive for Underhowe is a tight one. It might be helpful to have a house name indicated on the corner of the lane leading to the house. When we arrived at the house for our christmas break we found a house without any sign whatsoever..ie no tree or any decoration. It would have. been nice to have had a welcoming pack on arrival with a pint of milk and some bread and biscuits as has been the case in all the other properties we have stayed in. Indeed but for the managing company's small cleaning kit there was absolutely nothing. We apppreciate that there was no mention of anything such as firewood etc but it would have been nice to have had some. This has been the norm in all our other rentals. The first bedroom we entered was cold but the agents instantly sent around very helpful plumbers (twice ) to sort out our issue. They explained that as the heating stat for the bedrooms was at one end of the corridor that end itself got hot . The plumber turned down the stat which made the first room heating turn on but it only remained on if the bedroom door was kept open. The instruction folder left in the kitchen did not explain how the kitchen gadgets worked or where we should empty the 4 bins provided. We searched for external food waste collection receptacle and recyclable but found none. The folder has no local walks or attractions shown in it.. The TV controller for one of the rooms was missing. The dishwasher worked well but appears to have rollers missing or loose to the basket. The mottled saucepan leaks badly. The temperature in the shower in the main bathroom was too hot and could not be turned down to a comfortable level and the lack of a soap container made using the shower difficult. The hose for the bottom hand held section is broken and needs replacing. Tw of the chairs in the dining room had loose legs. Overall it was a lovely house in a lovely setting but a little more attention to detail and fixing issues already raised by previous tenants would have made our stay perfect

  Reviewed by Julian3.8★Dec 2023

• "This property is fantastic and great location."

  Would recommend staying here if you have a party of 6+.

  Dear Gary, thank you so much for your positive feedback and we're delighted that you enjoyed your stay. Best regards from Edward and Dagmar (owners) Property Owner

  Reviewed by Gary5.0★Dec 2023

• "The cottage was very cold in the old side , no wood for the fire, showers no where to put soap and shampoo or conditioner one ."

  of the showers was to hot to shower in would get burnt as in did not turn down. beds are describe as king size in my opinion they are more like doubles but very comfortable. On arrival there was dirty plates on the side with mouldy on them. We was not told that it was a bit tight to get down the driveway .in all the cottage is in a very lovely village and very pretty, just need a little attention .

  Dear Shirley, I was very disappointed to read your review. As an owner, I strive to make Underhowe a comfortable, warm and enjoyable stay for guests. The cottage was fully renovated in 2018, including a new central heating system, bathrooms and furnishings throughout which were all done to a very high standard. If I may make some specific replies to your issues: - You did not contact Lakelovers during your stay, they are there to help our guests and resolve issues. - The cottage is not cold, there is a new central heating system which was recently serviced and is working well. There are instruction manuals in the property but other renters do sometimes turn it down. Lakelovers would have helped you if you struggled with the heating. - There was an issue with the shower which we were unaware of, an engineer has now visited and it is fixed. - We supply Pure Lakes toiletries in refillable eco-bottles for guest use, there is plenty of shelf space in the bathrooms for toiletries. - We do not supply logs for the wood burner as there is a second (fake log) electric fire in the modern sitting room. Logs are readily available in Grasmere village, 2 minutes walk. - There are 2 king size beds, 1 double and 1 bunk room, as stated on the website. - I do not understand how there could be mouldy plates left out. The cottage is professionally cleaned by Lakelovers after each visit, we have checked with the cleaners and they confirmed that there were no plates left. In 5 years of renting through Lakelovers, we have never had an instance of dirty plates being left. If you have a photo to show what you found, that would be very helpful. - Underhowe is fortunate to have parking for 3 cars, this is a rare benefit in the centre of Grasmere village. The parking is accessed through a gate but my contractors regularly took large vans through it, and large family cars fit through it. I am sorry that you had issues, we want all of our renters to have a great experience. Visit England have awarded us a 5 star gold rating for the last 5 years and I work hard as an owner to keep the rating. I do feel that many of your issues could have been resolved (shower, heating) by contacting Lakelovers whilst in residence and I would urge you to do so if you rent a property in the future. Kind regards, Dagmar (owner) Property Owner

  Reviewed by Shirley3.1★Dec 2023

• "Beautiful home."

  Accommodation Downstairs is excellent, modern, relaxing and authentic too. Unfortunately the description of the three Kingsize bedrooms were inaccurate. Two bedrooms are doubles with small en-suite bathroom space. One of my main criteria for selecting Underhowe was it stated 3 Kingsized bedrooms all with en-suite in the write up. I was very disappointed for my guests. The bunk beds were a good size.

  Dear Lynn, I’m glad to hear you liked Underhowe but obviously disappointed that it wasn’t quite as you expected. There are 2 kingsize bedrooms, one bunk room and one double bedroom (with 3 en suites and a family bathroom). I will ensure that lakelovers correct that in the listing, and thank you for pointing it out. Best regards, Dagmar (owner) Property Owner

  Reviewed by Lynn4.1★Nov 2023

• "Superb property that has been cleverly designed and highly specified."

  Thank you.

  Reviewed by Neil & Lucia4.7★Oct 2023

• "Beautiful cottage in a perfect location in the heart of Grasmere."

  I would definitely comeback.

  Reviewed by Amirah4.7★Jul 2023

• "We have stayed at this property three times over recent years, it is a lovely cottage in a great location."

  However, it could do with with a bit of work & attention in some areas to bring the rating back to near a 5 star where it used to be.

  Thank you for your comments. We are pleased to hear that you enjoyed your stay at Underhowe. We take all comments on board. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Andy3.4★Jul 2023

• "We loved the big cottage in Grasmere."

  Lots of space for the 8 of us. Brilliant location in the centre of Grasmere, but a little set back from the main road and so it was quiet and private. Gorgeous garden, and comfy beds. New white fluffy towels, and a well equipped kitchen. Situated on a 'no through road' that's leads directly up to Easedale tarn....... So beautiful.

  Thank you for your kind comments. We are so glad that you enjoyed everything the property and area has to offer. Owner Relations Expert Property Owner

  Reviewed by Lucy5.0★Jun 2023

• "The shower flooded and leaked through ceiling from first floor bedroom?"

  Obviously a long standing problem as water marks on beam downstairs? The sofas and cushions in main living room need replacing sofas very worn and uncomfortable cushions leaked feathers? Everything else was great we have booked again next year just hope sofas have been changed?

  Reviewed by Tim4.4★May 2023

• "Underhowe is very conveniently positioned in Grasmere and offers excellent accommodation."

  It is fully equipped and comfortable. The private front garden is a nice facility. Although the property does not have the extensive views of the hills that others do in the area it’s peaceful and central location more than compensate. It is always easy to find fault ( small en-suites for example ) but overall this is a great holiday cottage and can be fully recommended.

  Thank you for your kind comments, we are so pleased to hear that you enjoyed your stay, and that you enjoyed the property. We hope to welcome you back. The Lakelovers Owner Relations Team. Property Owner

  Reviewed by John4.7★May 2023

• "Amazing place, perfect location."

  Fantastic facilities

  Thank you for your kind comments. We are pleased to hear that you enjoyed your stay. We hope to welcome you back. Property Owner

  Reviewed by Andrew5.0★Apr 2023

• "Lovely house , great areas to sit and relax ."

  Missing some basics items such as no coffee, tea and sugar containers . No logs or kindling , for the price of the property this is disappointing. We have always found the owners have provided a small amount in every house we’ve rented . Location for pubs shops couldn’t be better 100 yds away .Also ideal location for some great walking from the door. Overall beautiful property but just missing a few basic items . Would definitely stay again .

  Reviewed by Gordon4.4★Feb 2023

• "Although Underhowe is every bit as beautiful in real life as it looks in the photos - unfortunately, it is in need of some attention."

  There were stains on the sofa, the kitchen tap leaked - which had clearly been reported before because there was a plethora of sellotape wrapped around the offending join in the cupboard. The house could really benefit from a deep clean as other visitors have mentioned. The light switches really are quite frustrating as were the multitude of thermostats which made it almost impossible for our party to get warm during our stay - which was by far our biggest problem. All of that said, the property is in an enviable position if you love grasmere, the kitchen was well equipped and the diffusers around the house were a nice touch.

  Thank you for your feedback. We take your comments on board and will ask our Housekeeping team to look into this. We hope to welcome you back to the Lake District again. Property Owner

  Reviewed by Natasha2.8★Jan 2023

• "We very much enjoyed staying in this cottage, which had been booked to celebrate my 60th birthday with various family members."

  There's no doubting the quality of the decor and furniture. However, before my guests arrived I did spend quite a bit of time cleaning away cobwebs and dust. The kitchen was well equipped and clearly the comments made in previous reviews had been acted on. The bedrooms were comfortable although not very warm. There appeared to be a problem with the radiator in the main bedroom, but inspite of a service visit, remained cold . Couldn't work out what the problem was. It didn't spoil the stay however, and there were so many podotives. The cottage is beautiful and exceptionally well placed in Grasmere. I would stay here again.

  Reviewed by Antonietta3.4★Dec 2022

• "Hard to fault."

  If I was pushed to feedback, the electrics/lights took some working out, but otherwise the house was perfect for our group. Really enjoyable stay. Very well appointed. High level of finishing/decorating throughout. Location wise, its very close to the center of town. Would definitely book again.

  Reviewed by Mark5.0★Nov 2022

• "We had an amazing stay."

  The property is fantastic and we all loved it. Will definitely be staying with you again.

  Reviewed by Kevin5.0★Sep 2022

• "1. The light switches were difficult to understand ."

  This comment has been previously made. Perhaps some thing could be done about it. 2. There should be spare light bulbs for ALL the light fittings ( the bedside lights had fittings needing specialist light bulbs which weren't available) 3. If you wanted to carry more than 2 drinks from the kitchen, there were no trays available. This comment has also been made previously. 4. We had a problem when water came through the ceiling from the bathroom off the main bedroom. Someone came quite quickly to see to it but couldn't solve the problem as the floor boards would have had to be taken up which could be done whilst the property was in use. Fair enough!

  Reviewed by Jennifer3.4★Aug 2022

• "This is a lovely property (as shown in the photos)."

  Here are some of our thoughts on how to make the cottage better for guests. I think a 4 bedroom property needs more than one key; I couldn’t go out for an early morning run as I couldn’t take the key and lock my friends in, nor could I leave the house unlocked. It also felt unsafe in terms of a fire escape, to have the kitchen door locked and the one key kept near the front door or vice versa. There were no recycling boxes outside, only a big bin, yet there were separate waste bins in the kitchen. It was unclear what we should do with all our paper, plastics and glass. We really wanted to recycle most of our waste but couldn’t. It would be great if some large cooking pans were provided so we could cook for our whole group easily. Or state in description that they aren’t then we’d bring our own. Unfortunately the nespresso coffee machine didn’t work. Lighting was lovely; just an idea, maybe label some of the switches. It took us several days to work out what switch did what! Apart from the issue of only having one key for 2 doors and 4 (or more) guests, all these points are really just “even better if”s. The property is lovely and is in a great location. You don’t really need to use a car; there are great walks up high and also round the lake etc from the door.

  Reviewed by Kay4.7★Feb 2022

• "Great cottage and location, perfect for our family, but kitchen lacking in a few items, scales etc."

  Also main living area quite dusty, my Granddaughter looked for a missing toy under the rug and found lots of jigsaw pieces, not ours, also sofas had definitely not been moved for some time, again slightly disappointing as check in and out are reduced to enable a deep covid clean. On our day of departure ,our refuge bin was removed before our departure time, so not enabling us to clear the property, previously two days before we had put the bin on the road as requested to be emptied .As yet we have not received our housekeeping bond back, ? Will look forward to your feedback to us.

  Reviewed by John4.1★Feb 2022

• "Very nice house but we did see a lot of dusty cob web corners, if you would like to contact me by email I can advise"

  Reviewed by Derek3.4★Nov 2021

• "Underhowe was a great place for us as a family, quiet, peaceful and was in a great location."

  We will be back in 2022!

  Reviewed by Mark5.0★Oct 2021

• "We were three couples with 3 small children/babies aged 3 years, 17 weeks and 6 weeks."

  House was roomy enough for all, comfortable and well-appointed. We deliberately chose to be in the village which we know well, for our convenience and location was perfect. We'd happily rent the same house again in future. A few quibbles/suggestions about the kitchen facilities ... would like to share if you email me directly please.

  Reviewed by Paul5.0★Sep 2021

• "The cottage was superb."

  The service from Lakelovers was poor. Emailed twice before our stay and received no response to either.

  Reviewed by Andy5.0★Jul 2021

• "We did not receive voicemail informing us of delayed check in to 7pm."

  A follow up phone call or e mail would have been more professional. The cleaners arrived at 5.30 and they didn’t leave until 7.30, while we sat in garden. They did their best in the time but we actually did our own clean the following day, as we felt uncomfortable from the COVID point of view. We had arranged a Tesco delivery for 5 -6pm so our whole arrival was chaotic and disappointing. The cottage was lovely and we were pleased we were allowed to park there early as parking was difficult in Grasmere, but our call to your office would have been an opportunity to check we knew about the change in check in time. There was a leak in the sitting room and this was dealt with quickly. I consider this property to be in the luxury category but the service we received from Lakelovers did not match this. It is absolutely crucial you ensure properties are thoroughly cleaned to ensure a safe experience for your customers.

  Reviewed by Diane4.1★Jun 2021

• "A very well appointed and spacious property set in a perfect location for easy ..."

  A very well appointed and spacious property set in a perfect location for easy walking access to the excellent facilities in Grasmere and local walks

  Reviewed by Eddie4.4★May 2021

• "This is a fabulous house!"

  Lovely modern interiors and a great boot room - you couldn’t ask for anything more - it even smells gorgeous - diffusers are are a lovely home from home touch! Thanks

  Reviewed by Helen5.0★May 2021

• "Underhowe is gorgeous and very well appointed."

  All the appliances are of a high standard and the house has been well designed with thoughtful layout. Decor is tasteful, a superb location within Grasmere, easy access and a small front garden which the kids loved and enabled some garden games.

  Ms McMillanAug 2019

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