Ashness

28 Customer Reviews

• "Very disappointing - would not re-visit this property without reassurance that the leak problem has been rectified."

  We visited this property in Feb 24, & having read the review by Eric dated Sept 2023, we assumed the leak issue had been sorted. However, we experienced exactly the same issue & water poured through the kitchen ceiling, causing the electric to cut out. We had to wait in for a Maintenance visit. We were offered a move to an alternative property, but with only 2 nights remaining, it wasn’t worth the hassle. This is a known issue & we were not informed by Sykes or the owner beforehand to be given other options to cancel or re-book. Very little Welcome Information provided about the house - we eventually found a small (full) guestbook, but felt there was a real lack of attention to detail. We had to make 2 calls to Sykes requesting information that should have been readily available. Such a shame, this house is in a perfect location and has such potential, but we will not be returning.

  Thank you for taking the time to provide this feedback. We are sorry that this was a continuing problem on your visit. We can confirm that the leak has now been resolved. Lakelovers Owner Team Property Owner

  Reviewed by Rachael3.4★Feb 2024

• "DVD player can't be connected to TV, player is a scart connection, TV is a HDMI connection, other than that comfortable stay."

  Reviewed by Keith5.0★Nov 2023

• "This was our 2nd visit to Ashness and our last."

  On Sunday evening water came rushing through the kitchen ceiling for about 10 mins. Lakelovers were called but clearly this was an issue they were already aware of, putting it down to ingress from an adjacent property. Telling us that “the property owner needs to resolve this with the adjacent property” does not help with our holiday. We were worried it could happen again anytime and also about the safety of the house electrics. We booked this cottage last year and paid our balance in August. As this was a known problem we should have been offered other options to cancel or re-book elsewhere before we came. We paid Lakelovers in good faith for something they knew was faulty.

  Reviewed by Eric3.1★Sep 2023

• "Lovely property with splendid views and walk’s near by."

  Well equipped kitchen, comfortable bed and the shower was excellent. We only had one small issue. There needs to be a welcome book/ folder with all the dos and dont’s, we spent quite awhile looking for the Wi-Fi password to then find it in the guestbook (guestbook is full so we was unable to leave a comment)

  Reviewed by Susan3.8★Sep 2023

• "The only issue was that some of the doors were difficult to close."

  Apart from that everything was fine and we had a lovely holiday.

  Thank you for your feedback. We are glad to hear that you had an enjoyable holiday. We take your feedback regarding the doors on board. Thank you. The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Richard3.8★Jul 2023

• "We were very pleasantly surprised with the property."

  It is a delightful two bedroom cottage style property. The kitchen and all the carpets were new and of great quality, the beds very comfortable. The white bed linen and soft towels added a touch of luxury. The position of the property was excellent just 2 minute walk from the high st, restaurants and pubs. Having a table and chairs outside was wonderful as the weather was glorious we were able to eat outside. I would highly recommend the property and hope to return soon.

  Thank you very much for your comments and for taking the time to let us know your thoughts. We are glad that you enjoyed everything that the property and area have to offer. Thank you for the recommendation and we look forward to welcoming you back in the future. Heart of the Lakes Owner Relations Property Owner

  Reviewed by Val5.0★Jun 2023

• "New carpets fitted, doors (including bathroom) would not open or close properly."

  Thank you for your feedback. We have passed your comments on to maintenance. We hope to see you again soon. The Owner Relations Team - Heart Of The Lakes Property Owner

  Reviewed by Robert3.4★May 2023

• "This was a return visit to Ashness and one criticism we made previously concerned curtains in the spare room."

  No linings and curtains are thin so very light from very early morning making sleep poor. Blackout linings required. Only other issue this time would be lack of hair dryer. Other than these points we were very happy with accommodation. Visitors book was full so could not leave comments.

  Thank you for your comments. We are glad to hear that you enjoyed your stay. We take all comments on board. Property Owner

  Reviewed by Tom3.4★Apr 2023

• "Great location Ambleside has everything u want pubs & restaurants for eating out and central location for all the lakes, parking outside front door, clean & comfortable cottage."

  Walk up the hill from town centre may be difficult for some.

  Thank you for your kind feedback. We are glad to hear that you enjoyed your stay. We hope to welcome you back. Property Owner

  Reviewed by David4.7★Mar 2023

• "Do not let negative and picky reviews put you off , Ashness is a little gem, warm and homely , it’s own parking space (a real Bonus on Windermere) , clean and neat with stunning views behind it ."

  It’s also a perfect distance from the main Ambleside thoroughfare , so nice and quiet but within touching distance . Nice big rooms, a fantastic shower , nice refreshed kitchen and excellent heating . Please think twice when being nasty in reviews, these properties are peoples livelihoods and people have feelings . The staff at Heart of The Lakes are fantastic also , we really enjoyed our stay , was too short and won’t hesitate to return . Thank you to all involved .

  Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay at Ashness. We hope to welcome you back again. Property Owner

  Reviewed by Des5.0★Feb 2023

• "The property is in desperate need of update i will list the main issuers below me and my mum traveled here for a week and was VERY unhappy with the standard."

  I feel this property has spoiled your brand and disappointed us greatly. 1. Smelly carpet in the living room 2. Disgusting unhygienic carpet in the bathroom 3. Issues with hot water on the day of arrival 4. No wifi seriously its 2022 this is a complete joke! 5. no cleaning product or cleaning tools for dishes

  Reviewed by Ryan2.5★Dec 2022

• "Perfect for our needs, just the type of property we are after, you don't want a glamour show house with a dog in tow."

  Reviewed by Keith3.8★Nov 2022

• "Great location for town and walks from the door."

  Ashness was well equipped with everything we needed . I expect we will return here next year.

  Reviewed by Eric3.8★Oct 2022

• "Lovely cottage in a great position just up the hill from the town centre Good ..."

  Lovely cottage in a great position just up the hill from the town centre Good value for money and would happily stay again Comfortable beds and decent shower and good general amenities Minor issue/suggestion that only a tiny frying pan provided when really for the odd time we cooked a decent pan would be an essential for breakfasts etc

  Reviewed by Sam3.8★Oct 2022

• "Fine for a weeks walking and cycling in the Lakes."

  Clean and tidy with good sized parking spot.

  Reviewed by Stuart3.8★Sep 2022

• "Lovely spot and good facilities ;very well placed for a holiday let but could do with a new mattress on the double bed and a really good deep clean ."

  There was a lot of dust on surfaces etc .and skirting boards / cupboards were extremely dusty. Lights under the cupboards in the kitchen also flicker on and off .

  Reviewed by Ruth3.1★Aug 2022

• "This property is in a great location but needs updating."

  A new kitchen has been installed, everything else old and tired. It needs a really good clean, cobwebs and dust on all the skirting boards and windows, Carpets had dog hairs everywhere. Old crockery and kitchen utensils, I really suggest they change the cleaning team. Sykes agents should be checking cottages for their standards regularly before advertising them.

  Reviewed by Michele2.2★Jun 2022

• "All good, double bed mattress getting a little soft and worn for my back."

  Reviewed by Robert4.1★May 2022

• "My wife and I had the good fortune to spend a week at Ashness, leaving on 14th May."

  It was so homely, with excellent parking facilities and wonderful views from the back of the cottage up to Wansfell. There has evidently been a lot of money spent on the property recently, the kitchen appeared to be brand new and carpets were freshly cleaned and pristine. There was only one drawback-we had to face reality and return home after one glorious week. We will definitely return soon. Peter

  PeterMay 2022

• "This cottage is VERY dated and requires a complete revamp."

  Random pictures on the walls/ weird looking ornaments. All interior wood painted dark brown, mis matched wall colours, dingy drab curtains. A very old net curtain in the lounge. 3 lamps in the lounge, none matching, one broken, another with a bent lampshade. Dining chair seat pads very stained. Split bath panel, very bad decorating, damp showing through. No non slip mat for the shower. Carpet in the bathroom !!!! Disgusting! Bedside lamps didnt work. Very dated and yellow stained clock radio. Very poor wi-fi. TV very small plus no freeview. Limited number of channels. Only one 2 seater settee and armchair. Certainly not big enough for 4 adults. Outdoor seating area is on the drive with very old chairs. Outside area needs a good clean, overgrown and full of weeds. Plus features...overall quite clean, great power shower. Very clean bedding and towels. Kitchen dated but well equipped. Plenty of storage.5 min walk into town. Private car parking space. Very quiet area.

  Thank you for your feedback. The owner of Ashness is making improvements to the property but as you can imagine, this does take a lot of time and money. Pictures/Ornaments are all down to personal opinion and we have never had this flagged before. All lamps have been replaced, curtains and seating areas deep cleaned, carpets cleaned and a brand new kitchen installed (May 2022). New photos do show the property as it stands and we have been out to inspect. The outdoor furniture has been replaced and is set in a small seating area outside of the property which is clear and catches the sun in the afternoon. We agree the property is in a great location. We agree the property is in a great location and is lovely and quiet. Property Owner

  Reviewed by Gary2.8★Sep 2021

• "There were no instructions as to how to operate the heating system so we were cold through the week-end."

  The lounge carpet was badly marked and no attempt had been made to clean it. The shower head slips down the stand and sprays water onto the carpet. Kitchen clock did not work as did the fancy lamp beside the TV. The radio beside the double bed was very dusty. This all led to a very disappointing stay at Ashness.

  Thank you for your feedback. We are sorry you faced some issues at Ashness however had you called our Maintenance team we could have rectified these issues so they did not spoil your stay. All carpets have been cleaned and all maintenance issues have now been rectified. Property Owner

  Reviewed by Robert1.3★Aug 2021

• "The best aspects of the property were location and the 1 parking space."

  Aside from that it was extremely dated (the bathroom had carpet!!) the carpets were in need of a clean or better still replaced, the mattresses were terribly uncomfortable. Despite the great location, I would not stay there again. The pictures marketing the property looked much better than the reality.

  Thank you for your feedback. Ashness has recently had a new kitchen fitted and all carpets cleaned (May 2022). The owner is hoping to update more areas of the property including the bathroom in the future. Mattress comfort is down to individuals and we have not had this complaint before but we are sorry they were not your taste. New photos have been taken and they are true representation of the property. Property Owner

  Reviewed by Yvonne1.3★Jul 2021

• "Cottage in perfect location centre of Ambleside."

  Need to tidy up front area trim tree right back to allow light. No garden area. Only negative is Sitting outside means squeezing in front of car on drive to try and get a bit of sun as large tree dominates an untidy tiny bit of tarmac at front door if you want to sit outside.

  Thank you for your feedback. We do agree this lovely cottage is in a perfect location. The owner has tidied up the small seating area and new furniture has been bought. The tree has been cut a little to allow a lovely sun trap on an afternoon. Although the car is outside of the property, the seating area is off to the right so you are not too close. We appreciate your feedback and hope to welcome you back again soon. Property Owner

  Reviewed by Donna3.8★Jul 2021

• "Property is dated and in need of some repairs The outside space is debatable ..."

  Property is dated and in need of some repairs The outside space is debatable (sitting in the car park wasn’t expected)

  Thank you for your feedback. Ashness has had a new kitchen fitted and maintenance work carried out (May 2022). The outside furniture has all been renewed and although you are sat outside of the property which is not private, the small seating area does get sun in the afternoon. Property Owner

  Reviewed by Gemma3.1★Jun 2021

• "Had such a lovely long weekend at this cottage!"

  Lovely location, allowing us to do lovely long walks straight from the cottage.

  AnonymousDec 2019

• "3rd stay at this cottage, lovely break."

  Weather was great! This is such a great location for plenty of walking!

  AnonymousDec 2019

• "We've had a lovely week here again, nice cottage in a great location, lovely sunshine all week."

  We will be back again. Thank you.

  BrianDec 2019

• "VERY CLEAN, EXCELLENT POSITION, HIGH QUALITY FURNISHINGS AND COMFORTABLE."

  Mrs BrownDec 2019

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