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"Location is everything with this cottage, very centrally located in Ambleside."
The accommodation is comfortable and is of a good 3 star standard however, there are a few minor niggles. Cutlery and glasses are very limited. Two teaspoons is not really adequate neither were the very limited number of tumblers plus only four mugs were supplied and two of these had chips. The cleanliness of the property could also have been better especially considering that there should be more thorough cleaning due to Covid are the moment. It looked good at surface level however when plugging chargers in at the back of the bedside tables you could see that this was full of dust which had accumulated over more than a week or two. Similarly with the main bathroom, the surface levels were clean however there was lots of dust on top on the shower head. This also would have built up over time rather than just being missed once.
Reviewed by VickyDec 2021
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"We had a very enjoyable week."
..Fernleigh cottage was warm & clean with very comfy beds. There were all the facilities that we needed! Millans park is a great spot for Ambleside centre with the main park just 5 minutes away. We all really enjoyed it.
Gardens need some TLC but we are gardeners. Unfortunately, there was a dog left in the end cottage next door that barked & howled throughout the day, which was quite upsetting to hear because we take our dog everywhere. I understand this has nothing to do with Fernleigh cottage, but should be addressed for future guests if it continues.
Thanks again.
Reviewed by SteveDec 2021
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"Thoroughly enjoyed the stay."
The house is in a great location . Good heating, plentiful supply of hot water and comfortable bed.Something you require when on the hills all day. We had an occasion to contact the owner who responded immediately, which was very much appreciated.
Reviewed by AndrewDec 2021
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"This is our second stay at this property and we will definitely be back."
Brilliant location for walking and Ambleside . Very practical downstairs for dog owners . The utility room really useful for muddy walking gear and washing. Luxury bath for a soak after a day fell walking is perfect.
Reviewed by SteveNov 2021
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"The description of the rear garden was most misleading."
It was quite overgrown and we certainly would not wish to sit on the patio - as featured in the description of the cottage. This was most misleading.
The tiles in the en-suite shower were showing black mould and although there was an ample supply of hot water, one wanted to vacate the shower as quickly as possible.
The lounge and dining room were looking quite faded. Dining chairs were soiled. The sofas in the lounge were comfortable.
There was a very strong smell of animal urine in the porch area.
Reviewed by MOct 2021
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"The cottage was really tired and the outside space very untidy."
There was a smell in the living room which I'm not sure if it was damp or a doggy smell
Reviewed by DianeSep 2021
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"2nd time we stayed at Fernleigh."
It's a lovely cottage well equipped and comfortable. Nice little outside areas back and front. Benefits from own parking space plus 2 parking permits.
Reviewed by LesleySep 2021
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"Lovely house, clean and in a good location."
However, our booking clearly stated 10am check out. When we saw a sign in the house saying 9am check out, we thought this was a mistake. The cleaner was waiting at 9am. This should be made clear on the booking to reflect this, as we felt rushed out.
The master bedroom curtains do not cover the windows or have a black out lining, and let the sun in from early in the morning.
The rear gate is not small dog friendly; it would be good if a wire mesh could be added as our dog managed to escape.
Thank you very much for your comments and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards.
We will check the departure times with the HK team and the owner, thank you for bringing this to our attention. We will also address the other issues you have raised too with the owner.
Once again, we thank you for taking the time to give us your valuable feedback.
Property Owner
Reviewed by HarryJul 2021
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"The cleaning of the house was poor apart from that it was a warm and friendly house"
Thank you for your feedback.
We appreciate the time taken to send your observations which we have now discussed with our housekeeping manager who will monitor this moving forward.
Thank you once again for your feedback and we do hope to see you again in the future.
Property Owner
Reviewed by DavidMay 2021
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"Absolutely lovely house, perfectly set up and clean."
Ambleside is fantastic, lovely places to eat and great walking. We will be returning
Reviewed by ElizabethApr 2021