Heatherbrae

48 Customer Reviews

• "We had an incredible stay at Heatherbrae!"

  The house was lovely and set in such an idyllic location. It was perfectly placed for some walks in the area and also plenty to do at the house as well, including the tennis court and the hot tubs. There was plenty of space in the house and made for a perfect place for a weekend away with a big group of friends. Great, responsive host. Would definitely recommend and hope to return one day! Thanks again!

  Dear Laura, thank you. We are delighted you had a great stay at Heather Brae and would be delighted to welcome you back. Kind regards, Julian Property Owner

  Reviewed by Laura5.0★Mar 2025

• "A homely stay that had fantastic views and facilities."

  Great for big groups and families. Made use of the hot tubs and games. Half hour walk into Middleton in Teasdale which is beautiful. If ever I need a large house again would definitely return. Beds were very comfortable and felt cocooned in my lovely room. Fantastic time had by all

  Hello Noreen, thank you for the feedback. We are delighted you had a great stay and that you will definitely return. We would love to host you again and please contact me before you book. Sorry for the inconvenience with the alarm being triggered, this is the first time we have had an issue with this and it seems it may have been related to a power outage, which is unusual, and this subsequently caused an issue with the broadband router. I know this only activated a couple of times before resetting itself and we did have the engineer out to you on the next morning after check-in, but appreciate this may have disturbed your evening. We are however delighted that "a fantastic time was had by all", and therefore our mission was accomplished. With kind regards, Julian Property Owner

  Reviewed by Noreen4.4★Mar 2025

• "Lovely comfortable house."

  Will definitely come back.Only downfall was when I rang Sykes several times which took a few calls to get through to request super king size beds into singles .Unfortunately this request mustn’t of went through for us.Julian the owner messaged near end to keep in touch with us.

  Thank you Maureen. We are delighted you had a nice time and would love to welcome you back. Hopefully you received my welcome letter which was sent out a few days before your arrival date. Please use this to contact me with any future requests in advance of your stay so that we can make sure these are actioned. Seasonal wishes, Julian Property Owner

  Reviewed by Maureen4.7★Dec 2024

• "The house was perfect for our large gathering of family and friends to celebrate my 50th birthday."

  The house was as described. This was a last minute booking as we had been let down by another provider. The housekeeper was very helpful. The house would benefit from some maintenance - for example one of our guests became locked in a bedroom when the handle feel off the door, the ceiling lights in the ground floor of the annexe didn't work. In addition some of the baths do not have showers over them - this would be a useful addition. Overall we loved the house and the garden and would be happy to return.

  Dear Katherine, we are delighted you had a nice time at Heather Brae, albeit we are a little disappointed with your review. We took your booking on the Thursday evening for a Friday arrival, as you had been let down by your previous host at the last minute, on the basis that you were aware of and accepted a number of maintenance issues. That weekend was previously open, which is unusual, and as our booking are usually made well in advance, due to the size of the cohort, we had therefore planned maintenance and electrical repairs to be carried out during the weekend of your stay. All the issues raised were resolved the following week. We would love to welcome you back to Heather Brae, where we can hopefully improve on your previous experience, so please kindly contact me before you book so that we can recognise your loyalty visit. Thank you. With kind regards, Julian Property Owner

  Reviewed by Katharine4.1★Oct 2024

• "Had a wonderful time for a party of ages 1 - 100."

  Very warm and comfortable and able to make use of all the facilities, tree house, tennis court, hot tub & pool table. Stunning views from the front. It is an older house with character & any issues were promptly sorted by the owner Julian

  Thank you Mike. We would love to welcome you back. First time we have had an issue with the internet, but glad we could get this resolved within hours of being notified of the fault. Kind regards, Julian Property Owner

  Reviewed by Mike4.7★Oct 2024

• "We thoroughly enjoyed our short stay at Heatherbrae for my sisters hen party."

  The house was not only lovely but equipped us with everything we needed. All room were comfortable and clean and views were beautiful. Need another occasion to stay again!

  Dear Angela, we are delighted you enjoyed your stay at Heather Brae and would love to welcome you back. With kind regards, Julian Property Owner

  Reviewed by Angela5.0★Sep 2024

• "The property is stunning, and well kitted out."

  The only bit of kitchen equipment we thought was missing was a garlic crusher. We enjoyed the hot tubs (though the cover of one of them is not perfect), the tennis court, and the garden. We also made good use of the piano, and we loved the view from the house! During the week, we encountered problems with the cooker and the heating, which were both resolved by the owner or the housekeeper. The fact that the buzzer on the gate does not connect to anything inside the house did cause us some difficulties. We were very grateful that the owner gave us permission to hold a birthday party at the house - this was a great success, and the house really came into its own!

  Hi Sheila, we are delighted your party of >50 guests was a success. I appreciate the arrangements can be stressful events and we did our best to support you with this, including a pre-visit, countless exchange of phone calls and emails and reconfiguring the tennis court into a car park. We are sorry about the cooker issue which was due to be repaired on the afternoon of your arrival. Its a £5000 SMEG range, just over a year old, so not what you would expect. The appliance repair company let us down badly as I shared with you by e-mail. We did however purchase a new counter top oven the next day. The heating issue was resolved very quickly and within hours of being aware. According to the service engineer, the immersion heater had been switched off. We will certainly take a look at the gate arrangements and I understand with parties of your size it may not be ideal. Usually our guests seem quite happy using the key fobs provided or the key code provided. I will take the comments you have provided on board to further improve our guest experience. Kind regards, Julian Property Owner

  Reviewed by Sheila4.1★Aug 2024

• "Excellent property, we had the best time."

  Facilities where fantastic, everything spotlessly clean and everything we needed for a great weekend. Local pizza delivery guy was very helpful and delivered to us on time. Only suggestion that came up was that hot tubs should have been together at the front of the house as the one around the side was invaded by midgies, and the girls got bitten. x

  Hi June, we are delighted that you had a fantastic experience and sorry that the girls were impacted by the midges, not something that has been raised before, but thank you very much for for sharing. I have ordered two Pet and Child safe, Mosquito Pest Control LED products to provide comprehensive protection against flying insects for both hot tubs. They will arrive tomorrow. We would very much welcome you back to Heather Brae. Kind regards, Julian Property Owner

  Reviewed by June4.7★Jun 2024

• "We had a great time in the house, great facilities."

  We cooked all our meals in the kitchen every pot and I utensil we needed was there. The whole family could eat together with the large tables making a great dinning experience. The kids loved the tennis courts and tree house! Amazing views from the hot tubs whilst relaxing just topped off our stay!

  Hi Ben, thank your for your feedback, we would love to welcome you back to Heather Brae for another visit. With kind regards, Julian Property Owner

  Reviewed by Ben4.4★Jun 2024

• "Heatherbrae is a lovely, spacious home perfect for family and larger group reunions."

  Thank you for a wonderful trip!

  Reviewed by Charley4.7★May 2024

• "What a special place for a 3 generation celebration."

  Masses of space, well furnished, well equipped for cooking and cleaning up for a large group, perfect for hide-and-seek, games and books for little ones, pool table and tennis, hot tubs -- we might have been happy just staying in the grounds. But then we would have missed the glorious walks over the moors and down the river valley, starting right from the gate. We all loved it.

  Dear Nancy, we are delighted you had a wonderful time at Heather Brae. We are committed to achieving excellence in the guest experience and would sincerely like to welcome you back for another visit. Time is a very precious commodity and creating those great generational memories is something to cherish. Kind regards, Julian Property Owner

  Reviewed by Nancy5.0★May 2024

• "We loved our stay, the location was unbelievable, the weather made it fantastic."

  The house itself was unreal from the outside, a real gem but it could do with a major deep clean, a bit of maintenance and a good paint. We would absolutely love to stay there again next year but the price is too high. The hot tubs were gorgeous, it was fabulous to have the gardens and tennis courts. The steps outside need to be repaired, very dangerous with breeze blocks and the main staircase inside most of us missed the bottom step and carpet is loose and could maybe do with a sensor light so you don’t miss it. Bedrooms were fair sized, not enough showers only 3 so was a little difficult getting everyone bathed and showered on a morning. Kitchen unreal, we took air fryer and needn’t have we had everything you would need including Bain Marie, although some were a little dusty and grubby they were easily cleaned. Location amazing, 2 minutes to Middleton, Barnard castle nearby and eggleston. So peaceful, so beautiful and would love to visit again if it were a little cheaper I would book next year in a heartbeat.

  Dear Jane, thank you for your feedback and we have taken this on board and taken action. We have investigated the safety concerns raised immediately and our team are on site (as I write). There is a purpose installed block by the veranda step, which has been in place for several years, as the veranda step is quite high and this block aids those less agile guests to step-up. I have ordered a "mind your step" sign, which we will install to increase awareness. We have also checked all of the stairs cases and the carpets are all properly fixed, but some of the steps are a bit puffed out, so we will staple these in. I have also ordered an anti slip grip glow in dark tape, which we will also install on the bottom step. On the whole it sounds like you had a great experience and would return in a heartbeat, which is always the litmus test, so we would very much look forward to welcoming you back. We are progressively upgrading and reinvesting everything back into Heather Brae to create an even better guest experience, but this is a continual process. My heart however sank when we received your overall assessment as this is one of the lowest scores we have ever received, but we will endeavour and try harder to exceed your expectation on your next visit, as hitting 100% is always our goal. With kind regards, Julian P.S. There are 4 showers and two baths at the property and an endless supply of hot water from the biomass heating system, but again, I will take the point you raised on board as we continue to reinvest. Property Owner

  Reviewed by Jane4.1★May 2024

• "We stayed at Heatherbrae for a family get together over the bank holiday weekend."

  There were 21 people, aged 2 – 80! This is a lovely house, with plenty of space and big rooms for socialising, comfortable seating in the lounge, an enormous kitchen. The house clean, tidy and overall, well maintained. Warm and cosy, we lit the open fire in the lounge in the evenings. The games room with pool table was a hit! A great location, with fantastic views. Our group followed some of the local walking trails and also ventured to Middleton in Teasdale, Barnard Castle and Beamish. The outside space is fantastic, big secure grounds; the remote controls for the gates are really useful. We used the tennis courts and also the hot tub at the front of the property; we took our own towels for this. We had good weather and some guests sat outside in the evening with the chimenea lit. We catered for ourselves. There was loads of hot water, we made use of the wine fridges, kitchen equipment and dishwashers. All worked well and were in good condition. There was plenty of pots, pans, utensils and crockery. There wasn’t an ice machine as stated in the details, but we sourced some ice locally. Bedrooms were well presented with good quality bedding & towels. A couple the blinds in the annex did not work properly and the 3rd floor ensuite room needs a bit of a refresh but these are small niggles and we thoroughly enjoyed our stay and the facilities at Heatherbrae. We would definitely come back! Edit Since writing our review the owner quickly responded to our feedback and has updated me.

  Dear Janice, thank you for feedback and I appreciate the additional exchange by e-mail. Not sure what happened to the ice making machine, it is usually located above the wine fridges, but we will get this replaced. We have just installed a new floor in the kitchen and upgraded the cook-wear and as per the photos I sent, freshening up some of the rooms. Its a beautiful home, but its an ongoing process as with any property of the type and age, it needs a lot of TLC. We are always striving to achieve excellence in terms of customer satisfaction and the real test is "would guests like to return". As you can see from our visitor book, we have many, many returning guests over the past 10 years and we would sincerely like to welcome you back again to create even more of those special moments with friends and family. Kind regards, Julian Property Owner

  Reviewed by Janice4.4★May 2024

• "Lovely large house with fabulous facilities for all the family to enjoy."

  Hi Lesley, thank you for your time and thank you for responding to my e-mail. We are delighted that you all enjoyed your stay at Heather Brae and would really like to welcome you back for a return visit. Kind regards, Julian Property Owner

  Reviewed by Lesley5.0★Mar 2024

• "It was a lovely place to stay."

  4 families meet up each year so we need a big venue. It was excellent. One thing it needs I think is a car charger. Considering where things are going with cars this will need to happen soon I suggest

  Dear Matthew, thank you for your feedback, its always most appreciated. We take the feedback on board and understand that we are not able to achieve a 100% score due to their being no charging station at the property. We have not advertised Heather Brae with a charging point, as so far we have been unable to get a unit installed. However, we do understand the need for electrification and sustainable energy, hence the significant investment in Biomass and Solar that has already been made. We are now revisiting this again to re-explore installation as I too want to have the facility available for guests. We would be delighted to welcome you back again, at which point I hope we will be able to meet this need. Kind regards, Julian Property Owner

  Reviewed by Matthew4.7★Mar 2024

• "We loved the communal spaces within the property."

  They were great for the number of people we had in our party, particularly because the weather was poor so we were inside alot of the time. The beds were very comfy with crisp white bedding and fluffy towels. It was a shame the wood burner was not working and, as other people have noted, there are some small cosmetic improvements which need to be made, broken blinds, curtain hooks missing, some decorating but overall a fantastic property. The owner was very helpful and was great in finding and returning an item we had left behind. Would highly recommend the property and would love to come back, to make more use of the outside spaces, during the summer months.

  Hello Emma, we are delighted to see you enjoyed your stay at Heather Brae and would very muck like to welcome you back. We have also taken your comments on board and have already been working on these. Kind regards, Julian Property Owner

  Reviewed by Emma5.0★Mar 2024

• "Lovely setting with good facilities and nice touches."

  Plenty of gadgets in the kitchen and nice fresh bed linen and towels. We enjoyed the space and would definitely stay again. Slight downside was the hot tubs wasn’t really hot enough and on one only 1 jet worked. Some of the bedrooms could do with a cosmetic lift evidence of some extensive water damage in one and some of the TVs weren’t working. None of this impacted on our enjoyment of our stay.

  Hi Sarah, thanks for your feedback. I was not aware of the issue with the hot tubs. I have requested our service provider, Healthy Hot Tubs to visit and service the units. The roof experienced serious damage in the recent storms and we also lost some trees which have been there for 70 years. The most severe storms for many years in this area. We cancelled several bookings until the 19th January to complete the repairs on the roof and we hired dehumidifiers to dry out effected rooms and carry out some remedial work. We had to wait until the recent visit by the insurance appointed loss adjusters and have now started with the cosmetic repairs, work in the library has already been completed and we will move onto the bedrooms. I We will check out all 14 TV's this week and assess what action is required. We are delighted you enjoyed your stay and would really like to welcome you back again. Kind regards, Julian My response was submitted a few days after the Sarah's, as we prioritise the whole customer experience including feedback, but there appears to have been a technical delay in publishing the feedback in a timely manner on this occasion. I have also provided Sarah direct feedback on the actions taken. Thank you! Property Owner

  Reviewed by Sarah4.7★Feb 2024

• "Lovely stay at Heather Brae."

  21 family members aged 7 to 77! Plenty of room for kids to run and explore inside and out as being February weather wasn't great. Lots of comfy spaces for adults too. House was lived in but this is a bonus as don't feel to precious about everything. Prosecco and chocolate was greatly appreciated! Only issue was top floor bedrooms were cold, radiators weren't on and we couldn't smfiz that. We did move portable heaters up which helped. Overall a great location and House we would all recommend

  Hi Gill, we are very pleased that overall, you enjoyed your stay at Heather Brae. We did our best with preparations and were also able to provide some flexibility on the check-out times, which we hope made matters more convenient for your party. We would have appreciated it if you had made us aware of the heating issue at the time. Our contracted engineers are very responsive, and we could have resolved this quickly. There has been >£100,000 invested in delivering an environmentally friendly heating system, including significant system upgrades through to January 2024. The heating system has been checked and some quick adjustments made and is now working fine. We would be delighted if you would consider a return visit with your party, and will do our very best to ensure your stay is flawless. With kind regards, Julian Property Owner

  Reviewed by Gillian4.4★Feb 2024

• "Absolutely fantastic property in an amazing picturesque location."

  The house is amazing for a large group. The kitchen is the ideal and a great place for socialising. We were trying to work out how it could be improved and none of us could really come up with anything - its got everything that our group needs! (If you'd have asked me last year Id have said the pool table had a rip in it but that had been sorted!!) The kids absolutely love it too (12 of them Aged 2-7) and its perfect for them to feel independent but know that they are safe and not causing any trouble! This was our 2nd visit to Heatherbrae and I expect it to be an annual visit!! A real home from home!

  Thank you Daniel, our housekeeping team put a lot of effort into the preparation before each guest visit and its wonderful to receive such positive feedback. We very much look forward to welcoming you back again for the 3rd time. With kind regards, Julian Property Owner

  Reviewed by Daniel5.0★Feb 2024

• "We had an amazing time, despite the weather not being on our side on most of the days."

  The house was equipped with everything we needed and more which we were grateful for. Within the property, family members ranging from senior to babies were laughing and playing on the tennis country, in the jacuzzi, walking around, morning workouts outdoor! It was wonderful everywhere you looked there was laughter. We visited the High and Low force water fall, which was a beautiful experience. Just the views and local walks were spectacular. The men also did pigeon clay shooting at North East Outdoor centre which was a fun experience. We will be definitely returning next year. Thank you Julian and Gemma for making the experience special.

  Thank you for your kind words Rahima. We are very happy that you enjoyed the experience at Heather Brae and would be delighted to welcome you all back. Its also great to see that you were able to take advantage of some of the local sights and entertainment and next time you visit, please contact us in advance and we can hopefully help with other events you may wish to consider. Thanks again. Kind regards. Julian Property Owner

  Reviewed by Rahima5.0★Jul 2023

• "It was an amazing weekend spent in a lovely location with my family."

  The house was spacious and clean, everything was easily accessible, very peaceful surroundings and felt very comfortable, the house was very clean and all appliances and rooms were easy available, my family and i Will defernately be booking again for next years family gathering.

  Thank you Samina, I appreciate the above feedback and also your feedback to me personally. It is really most appreciated. Our team work very hard to make these special occasions and we really understand that time together is extremely precious, so were are very pleased you all had a great time. We look forward to welcoming you back. With kind regards, Julian Property Owner

  Reviewed by S5.0★Jun 2023

• "It’s a wonderful world at Heatherbrae - we had the most brilliant time for my daughter’s hen weekend ‘Hens at Heatherbrae’."

  We were a group of family and friends with ages ranging from under 1 year old to 70 years old and the facilities were perfect for everyone. Bedding and towels were top quality which I think always makes a difference. The spacious kitchen meant everyone could help with preparing meals without getting in anyone’s way. The house was large enough for everyone to find their own space when needed but also big enough for us all to come together for food, games etc. We had beautiful weather all weekend which meant we were able to have afternoon tea in the gorgeous gardens with enough tables for our large party. It felt like an Italian holiday surrounded by family with good food, wine and sunshine. The hot tubs went down well with all ages and became a focal point for enjoying a good natter. We had games in the garden, played tennis, the kids loved the swing (I think it competed with the hot tub for their favourite place) and were lucky enough to enjoy both the outside and inside of Heatherbrae. Some of our party enjoyed the local walks in the beautiful surrounding countryside and others popped down into the village to have a wander around local shops. Even if the weather had been bad there was easily enough space inside to have had a great time too with lots of books and DVD’s and a games room, large living room and spacious kitchen with two enormous tables so everyone could eat together. The only issue we had was a dripping tap in the kitchen which was fixed during our stay by the helpful maintenance man whose prompt attention showed that even this small issue was important to the owners. I can’t recommend Heatherbrae highly enough whether you are planning a family getaway, a group of friends or even a small wedding or special birthday celebration. It really was a wonderful world for our special weekend and happy memories will live long in our minds.

  Thank you Christine, we are delighted that you enjoyed your stay and would love to welcome you all back. With kind regards, Julian Property Owner

  Reviewed by Christine5.0★Jun 2023

• "Great property, excellent facilities, perfect host."

  No issues.

  Reviewed by James5.0★May 2023

• "Wonderful property, well equipped and in beautiful grounds."

  Would definitely recommend.

  Thank you Natalie, we are delighted you had a great experience and would very much welcome the opportunity of hosting another visit in future. With kind regards, Julian Property Owner

  Reviewed by Natalie5.0★May 2023

• "We had another great stay at Heatherbrae."

  It is a lovey big house with grounds. The bedrooms are all comfortable, there is plenty of living space and the pool table saw lots of use. The host was very responsive, would definitely recommend.

  Thank you for taking the time Patrick. Feedback from all guests is valued and very important to us, so that we can continue to listen, learn and adapt to serve our customers. Its always great to see returning guests, and we would be delighted for you to return again next year. As per my previous message, please let me know how I can assist with so that we can lock in the dates requested. Thanks again. With kind regards, Julian Property Owner

  Reviewed by Patrick5.0★Apr 2023

• "We had an amazing stay at Heather Brae with my family and friends for my 40th birthday."

  If you’re looking for somewhere for a large get together then look no further. The house is bigger than it looks on the photos, the kitchen has plenty of room and space for 20+ people to sit down to eat and socialise together. The various reception rooms also allow for the group to spread out and keep all ages entertained. The grounds and the views are stunning. The kids (and the big kids) loved the tree house, rope swing, tennis court, football pitch and hot tubs. The pictures simply can’t do a place like this justice, it has to be seen to be believed. The bedrooms are all well appointed with a mixture of old a new. The beds, linen and towels are of the highest quality, and the whole place was spotlessly clean. The house has everything you could possibly need, including top of the range coffee machine, drinks fridges, ice machine, pool table, games and log fires. Julian as host was very responsive and helpful throughout our stay. We made some amazing memories and will be sure to return for family gatherings in the future.

  Dear Nick, Thank you for your kind response, this is most appreciated. We are now having some new photos taken to better portray the expansive accommodation including the traditional farmhouse kitchen, where you can enjoy your meals, whilst looking down into the Teasdale valley and the gardens from the dual aspect kitchen views. We are also looking forward to welcoming you back later in the year. Thank you again. With kind regards, Julian Property Owner

  Reviewed by Nick5.0★Mar 2023

• "Had a fantastic stay for a significant birthday celebration for my wife with family and friends."

  The bedrooms were comfortable and everywhere downstairs spacious. The kitchen was fanatstic enabling us to cook and eat in comfort. What was particularly good was that there was space for people to go to relax away from the crowd. The hot tubs were great with spectacular views. There was even a tennis court and I played a game for the first time in 40 years, I then needed the hot tub! Would be a really fantastic place to come in the summer beacause of the extensive grounds and all the great walks in that area. If you are planning a celebration this is the place to book.

  Thank you Iain! We try our very best to make every stay memorable and enjoyable and we are delighted your celebrations were a success. We would like to welcome you back in summer. There are great selection of events for those who want more of an activity based vacation and we can help to organise or recommend these, such as clay-pigeon shooting, fly-fishing, track racing, walking and cycling routes and horse riding, just to mention a few, and we have even partnered with a leading UK company who provide the Private Chef experience for those groups who want someone else to do the hard work in the kitchen. We are also just happy that families come and relax and take advantage of the great facilities at Heather Brae and spend those important moments together. Thank you again for your feedback. Property Owner

  Reviewed by Iain5.0★Mar 2023

• "Amazing property."

  Very accommodating. We had such a lovely time. Some lovely little additions to the property from the owners, so thank you. Would definitely recommend.

  Thank you for your kind words, they mean a lot! We are committed to making the guest experience the best we can and we have a great team who work arduously to make this happen, so its heart-warming when all the hard work comes together. We would be delighted to welcome you back again. Thanks. Julian Property Owner

  Reviewed by Nicola5.0★Feb 2023

• "This was our second time at Heatherbrae and it didn’t fail to meet our expectations!"

  We had a brilliant stay, comfortable, clean and a lot of fun! The host was very helpful and responsive throughout, we will definitely be back

  Dear Beth, Thank you for your kind feedback. We do our best to make this a great guest experience and therefore your comments are very much appreciated. Hopefully, you enjoyed the new look which we believe will further enhanced the guest experience. We look forward to seeing you again! With kind regards, Julian Property Owner

  Reviewed by Beth5.0★Jan 2023

• "Heatherbrae is a beautiful holiday home and was perfect for our stay."

  The house was ready before our check in time and we were informed that we could check in before our agreed time. I received a courtesy text message half way through our stay to see if everything was as it should be and if there was any problems. Would recommend this home 100%

  Reviewed by Rowena5.0★Dec 2022

• "Pros: ==== a."

  Property was clean, affordable and kids friendly. b. Landscape was good. c. Clean bedsheets. d. Neat Bathrooms e. Well stocked game room. f. Huge kitchen with required utensils. g. clean hot tubs h. Good Amenities such as tennis court, football ground, etc.. i. View from the house was amazing (especially from the hot tubs, kitchen). j. Nicely decorated house k. Kids loved the christmas trees and game room l. Heaters are perfect for the weather conditions Cons: ==== a. There were several kitchen burners but most of them aren't working or had low flame. It took ages for us to even boil water. b. One of the dishwasher was not working c. Driveways was very slippery (icy) during our stay d. Hot tubs weren't adequately hot

  Dear Kuppan, Your feedback is very important to us, so that we can continue to make this a wonderful experience for our guests. Hopefully you read the Visitor Book in the entrance hall in the boot room, dating back to 2013 and see all the great reviews from previous guests of Heather Brae. However, continuous feedback is important so that we can continue to deliver a great customer experience. The outside temperature during your stay dropped to -4 degrees, so we are pleased the property was warm and comfortable. This is an eco property with a low-carbon footprint with the heat and power mainly from low carbon sources. We have provided shovels, located by the front door and there are bags of rock-salt available on the side of the driveway for use during icy conditions. We have fitted some mesh in some of the other areas which may also be slippy when it is icy. We will make this clear on our welcome letter in future. We have been unable to find an issue with the dishwasher as the guests the following week did not experiences any similar problem with either of the two dish washer units, running them several times concurrently each day. We did also check this once you had left. We apologies for this inconvenience and not sure what occurred. We are also unsure why the hot-tubs were not hot enough, we never have an issue with this as they are properly cleaned for each new group of guests, filled with clean hot water which comes from our biomass water storage tank and the temperature is then maintained, rather than being warmed-up from cold. Our guests the following week, said they were piping hot. We will also take on board your comments from the SMEG range cooker, they can be a little different to use if you are not familiar with them, we recently had one of the ovens repaired and I had asked for this to be serviced at the time. I will follow-up on the matter. We are also changing the flooring down stairs shortly, which will further improve our guest experience. Again, thank you for your feedback. We do hope you will return to Heather Brae soon and please give a call before making your booking. With kind regards, Julian Property Owner

  Reviewed by Kuppan3.8★Dec 2022

• "This was a marvellous holiday home-immacuately clean, so well equipped, beautifully decorated, spacious grounds for the children to play in."

  Very helpful hosts. Would return.

  Dec 2022

• "We had an amazing week here."

  We consisted of 6 families with children and the house did not disappoint. The facilities are excellent and we loved not only the house, but the gardens, animals and surrounding areas. The owners were great and on hand if ever needed. Would definitely return. Loved it.

  Dec 2022

• "Wonderful house with amazing views in an area of outstanding natural beauty."

  Lots of walking and cycling in the area with very quiet roads for cycling. The owners were very helpful too. We had a lovely holiday, thank you.

  Dec 2022

• "We had a group of families stay for a long weekend."

  Heatherbrae was perfect, loads of room and land for the kids to explore. Grown ups were entertained by tennis and hot tubs and there are lots of things to do nearby that are kid and adult friendly (kids ranged in age from 5m to 10yrs).

  Dec 2022

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  Dec 2022

• "Heatherbrae was everything we could have asked for and more!"

  Gorgeous property and grounds in a beautiful part of the world.

  Dec 2022

• "The photographs online do not do the property justice."

  I have been to four various holiday properties and Heatherbrae is by far the best equipped. Worth mentioning that the property has hot plates which come in very handy when there is 24 adults.

  Dec 2022

• "The cottage was amazing, the pictures don’t do justice to how beautiful the grounds were."

  The owners were wonderful also and couldn’t do enough for you, we would definitely recommend and can’t wait to go back.

  Dec 2022

• "First class holiday accommodation for a 50th birthday celebration for the whole family."

  The house and facilities were amazing and the attention to detail with little things such as prosecco, chocolates and slippers made such a difference. Had a thoroughly enjoyable time!

  Dec 2022

• "Great customer service before we arrived."

  Lots of information sent via email. House is massive and plenty to do out and about. This is our second visit to Heatherbrea and we will be back

  Dec 2022

• "The cottage is absolutely beautiful everything you need is right there, had a fabulous stay."

  Thankyou very much.

  Dec 2022

• "What an amazing house!"

  !!! We were thrilled with the house and all the facilities. It is a amazing spot and we all loved the house. Beautiful countryside and scenes to die for especially when in the hot tub.

  Dec 2022

• "Heatherbrae is an amazing place to stay!"

  The photos do not do it justice. We loved the hot tub, the views from the house ( stunning) and the children loved playing games of pool and tennis on the tennis court. This house is everything you ever wanted and more. We didn't want to leave, it was like living the dream!!!

  Dec 2022

• "Beautiful place pictures dont do it justice enjoyed every minute of it"

  Dec 2022

• "What a great house."

  It has everything described and more.

  Dec 2022

• "What a great house."

  It has everything described and more.

  Dec 2022

• "Lovely property - we had a great time and hope to stay again!"

  Thank you very much.

  Dec 2022

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