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Verified booking
"The home is great and has been refurbished well."
It is in a great location for access to the ferry and piers to go up and down the Lake. 10 minute walk gets you all over Bowness. A welcome pack would be appreciated with details on, bin collection days, which bin takes recycling or gen waste. How to control the heating? How to use the appliances. How to lock patio doors downstairs. How to open up the cover for the hot tub. How to deal with dirty towels and bed linen on leaving day, Stripped off the beds or not? Towels left in shower trays etc. would definitely go back with the family.
We are so glad that you enjoyed the property and we are very grateful for your feedback. We now have a Welcome pack and have taken into account all the points that you have mentioned and hopefully this will assist guests when staying at Briars Lea and ensure a comfortable stay.
We look forward to welcoming you back in the future.
Kind regards
Briars Lea
Property Owner
Reviewed by Douglas4.0★Aug 2025
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Verified booking
"As previously mentioned by guests there was no information book, this needs to be sorted out."
Some of the garden steps, decking need’s repairing. The bins need to be sorted out , there was rubbish around the bin area on arrival and it did not look inviting as you enter the property. Someone had turned off the emersion so we were not happy having cold showers on Sunday morning . If we would have had an information pack we would not have needed to contact out of hours. The washing machine in the top kitchen needs sorting out because when in use the whole kitchen shook.
Thank you for your honest feedback and we are currently looking into the points that you have raised. Your feedback is valuable and we hope that we can welcome you back sometime in the future.
Kind regards
Briars Lea
Property Owner
Reviewed by Cherie4.0★Aug 2025
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Verified booking
"Had a brilliant stay house was up to spection garden was great for dogs."
Hottub was well used by everyone. All ready booked again for next year. Just a short walk to restaurants and bars got to give it five stars.
Thank you for your lovely positive feedback on Briars Lea and it's wonderful to hear that your stay was good! We do look forward to welcoming you back next year!
Kind regards
Briars Lea
Property Owner
Reviewed by Michael5.0★Jul 2025
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Verified booking
"Lovely property great location, maybe a welcome pack would be nice , The only other thing would be it needs a bigger airer or washing line at the property, being the lakes we all had lots of wet bits to dry x having said this we would use this property again as very spacious and the local town has an abundance of places to eat and things to do."
Thanks for having us x
Thank you for your positive feedback on Briars Lea and we are glad that you had a lovely holiday and stay.
We will take on your comments about the welcome pack. As for better facilities for the laundry, we have already put in place a larger airer to accommodate laundry whilst away.
We look forward to welcoming you again!
Kind regards
Property Owner
Reviewed by Sarah5.0★Jun 2025
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Verified booking
"Truly beautiful house in perfect location to Bowness-on-Windermere."
We did not use the car all week as everything was in a 5 minute walk.
The house is huge, with ample space for a large family to spread out. All the furnishings and amenities are quality and comfortable. The hot tub is huge and luxurious and the garden is beautiful.
My dog fell in the pond but that was her fault for being notoriously thick.
Thank you for a fabulous week.
Thank you for your lovely positive comments on Briars Lea and sorry to hear about the dog falling in the pond. We hope all is well with the dog!
We look forward to welcoming the you back in the future.
Kind regards
Property Owner
Reviewed by Vennessa5.0★Jun 2025
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Verified booking
"The property was absolutely amazing and just a short walk to Windermere and local shops & bars."
I would highly recommend this property as it accommodated everyone needs. The hut tub and games/cinema room was outstanding!
Thank you for everything it was fantastic!
We are really pleased to hear that you had an enjoyable stay at Briars Lea and thank you for the positive feedback. We look forward to welcoming you back in the future.
Kind regards
Property Owner
Reviewed by Colin5.0★May 2025
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Verified booking
"The Cottage was fine however the customer experience was an absolute nightmare!"
Customer services are extremely poor for Sykes Cottages. You cannot speak to a human and get fobbed off left right and centre. We wanted to extend our stay to 7 days as the price was the same but we were unable to speak to anyone with any authority. I was unable to do it online either and ringing the customer service line was a waste of time. This spoiled what should have been a nice relaxing break and we wasted our money paying for a full week but only getting to stay there for 3 nights.
We are so pleased to read that you had a great stay at Briars Lea. Understandably we are concerned that you were not able to reach us by using the channels our customers have. When booking, you have the option to choose different lengths of stay and the pricing will reflect this, so the choice to book 3 or 7 nights is easy, the rental differs between properties. Sykes Cottages/Lakelovers
Property Owner
Reviewed by Katya4.0★May 2025
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Verified booking
"Fantastic property in a great location and just as advertised."
The space both inside and out was perfect for the three generations of us and two dogs. Easy to walk into Bowness as well as immediate access to the ferry to explore the far side of the lake. The fact that we had 7 days sunshine in March/April made it even better!! Would definitely recommend.
Reviewed by Charles5.0★Apr 2025
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Verified booking
"Lovely home and great location."
We have left glowing feedback in the visitors book too. Would definitely recommend to others.
Reviewed by Jessica5.0★Dec 2024
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Verified booking
"Beautiful house, ideal location, exceptionally clean and has everything you could possibly need."
Only negative was a 9.00am check out.
Reviewed by Vanessa5.0★Sep 2024
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Verified booking
"Fantastic overall, one tiny problem please leave a note to help people find the cutlery draw in the kitchen upstairs"
Hi,
Duly noted. I don’t think you are the first to struggle to find the hidden drawer. We are pleased you enjoyed your stay and hope you will visit again.
Property Owner
Reviewed by Dean5.0★Aug 2024
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Verified booking
"Stunning property."
Plenty of room for everyone so you aren't on top of each other. The down stairs area is perfect for older children to have their own space. Situated 5 mins out of town so perfect for walking there and back.
Thank you for taking the time to feed back. We are very pleased you enjoyed your stay and that you found the lay out of the house worked well!
Come back soon!
Property Owner
Reviewed by Ann5.0★Aug 2024
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Verified booking
"I was extremely disappointed with sykes customer service and will be submitting a complaint."
If you look at whattsapp for example your team make contact … I reply then nothing! Trying to get through to speak to someone not easy. Most of the people i spoke to did not follow through with their promises. Absolutely appalling service. Happy to speak to someone but I doubt you will even bother to contact me!
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed by our Customer Service Team, and we will pass on your comments to the relevant teams to ensure that our standards continue to be met.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Vivien4.0★Jul 2024
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Verified booking
"Fabulous property to stay in, we will definitely book again."
Hi Leah,
Thank you for taking the time to provide the feedback and we are very glad you enjoyed your stay. We look forward to welcoming you back!!
Property Owner
Reviewed by Leah5.0★May 2024
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Verified booking
"Briars Lea was wonderful !"
The location is perfect with a short walk to the lake. The pictures do not do the house justice, the garden is enclosed and beautiful the hot tub area is fabulous! There is 2 bedrooms downstairs both with outside doors to the garden they are almost like separate quarters with one room with a kitchen and a small lounge off it and the other with a cinema room and sitting area off it. (both with lovely bathrooms) Upstairs 2 more bedrooms 2 bathrooms and a great lounge dining, kitchen all very modern with a balcony overlooking the garden. Would defo book again a real gem thank you we loved it. Michelle.
Thanks for the feedback. We are very pleased you enjoyed your stay so much. A special thanks for the detail in the write up. With regard to the hard copy feed back in the visitors book; the full length mirror is now in place.
Property Owner
Reviewed by Michelle Anne5.0★May 2024
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