-
"Lovely stay at this gorgeous bungalow."
The photos don’t really do the place justice. The place was spacious and had all we needed for our stay. The location is great too- we stumbled back from the local pubs a few times !
Reviewed by Sarvdeep4.7★Mar 2024
-
"We have just returned from a festive family stay and it's with a very heavy heart that we had a few issues which resulted in us having to write this complaint sadly."
On first impressions of our property Glebe Holme was absolutely superb and It had everything possible in the pictures shown on the booking page and was perfect for our weeks stay.
After settling in it was then that we realised that we couldn’t use the Hot tub as it was very cold water to which we contacted the owner about and he said that the engineer had only just been to clean it. My husband afterwards realised that the thermostat was completely down to below the advised temperature, and we managed to get it working properly in order to use but this really should have been checked by the engineer.
The cleanliness of the property was unfortunately poor as Mum had to clean out bedroom drawers due to people's hairs and tissues in there before unpacking and the cutlery, plates and 1 pan still had food on them I’m sorry to say. Hair all in the sinks.
We had a few issues with the state-of-the-art cookers as too technical and resulted in manuals every time we cooked but luckily had 2 brainy masterminds with us. Only minor issue but a struggle nonetheless.
And the last issue which I’m so sorry to say was the absolute worst was the heating. We’ve virtually had none all week despite contacting the owner again.
I'm awfully sorry but I don’t particularly agree with the owner overseeing the property heating from his own home during the property being occupied and we are convinced that he was turning it off all the time that we put it on.
The property was honestly freezing at most times of the stay which then led to it being really damp. We contacted Michael about this issue a few times, but he said that he couldn’t see any faults.
Even on his timed schedule, 7.30am to 11.30, the heating system either never came on at atall or went off on its own so when we changed it manually over to manual, for some reason it still wouldn’t respond and at times, the boiler system in the utility wasn't even firing up!
We had pets and my parents who sadly have health conditions, and they felt the cold terrible all week, especially as we were caught out in the torrential rain showers, we had out exploring the Lakes. We came home to a dithering house.
Both bathrooms had puddles in due to condensation and our towels had been wet through or cold to use as no way to dry them. Towel rails stone cold too.
It seriously needs addressing and if the radiators need bleeding it should have all been checked beforehand. He said the hive heating was only 6 months old.
I honestly don’t think our stay was worth £1876 as it’s been a bit of a joke and stressful at times, especially having to sit around with coats on.
We expected heating to be a basic need, especially in December and with the weather we had.
We left the property in accordance as requested and left it exactly as we found it. Stripped bedding and discarded our towels in the showers ready for cleaners. No good housekeeping bond of £200 was reimbursed as stated in conditions.
We will continue using Sykes but definitely not staying here again.
We are sorry to hear of your issues you say you have experienced Katrina. We make a huge effort and financial commitment into making sure the property lives up to its five star rating it has always had.
Firstly, we have always felt that the Lakelover’s cleaners do a fine job and have never been informed by any guests of all the cleaning issues you have raised. We stay in the house many times ourselves and if we thought the cleaning was not up to the standard we expect for guests we would have brought this to Lakelovers attention. I can only assume this was a one-off.
In relation to the heating, I can absolutely guarantee you I was not switching this off via my app at home to save on energy costs. What I think would have caused this is the fact the thermostat for the hive has been fitted in the snug room where the gas fire is. When the gas fire is on the room temperature rises above the thermostat set temperature and automatically switches the heating off in the bedrooms and hallway. I will move the thermostat to the hallway and hopefully this will solve the issue. I’m a little confused with your comment that the house being freezing most of the time and you had virtually no heating all week. I have checked the amount of energy you used during your stay via our Octopus energy app and its reading suggests you used a substantial amount of energy during your stay. Coincidentally we arrived at the house the same day you left and when we entered the house via the large kitchen area, the heat in the house was quite extreme. The thermostat said it was eighty degrees. For the full week we stayed immediately after you left we experienced none of the heating issues you described.
Finally, I have had it confirmed by Lakelovers that the £200 bond was never charged to you in the first place so just a misunderstanding of the bond rules between you and the agency.
Property Owner
Property Owner
Reviewed by Katrina1.9★Dec 2023
-
"Great family kitchen, diner, and seating area that leads out to patio and hot tub, brilliant for families, as is the gated garden and driveway."
.
Utility room well equipped, the water was always hot, showers good, nicely carpeted comfortable sofas. The beds look good in photos, but the properties Achilles heel is the mattresses are well past their best, and need replacing. Otherwise defo one nicer holiday homes.
Thank you for your feedback. We are pleased to hear that you enjoyed your stay, and the facilities.
We take your comments on board.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Christopher4.1★Oct 2023
-
"This is a fantastic property with everything you need provided."
It has a sky package as well as a hot tub so in relation to other properties the same, it is great value. The location is good, we park 2 large cars easily. We have stayed here 3 times now and rate it our no 1 choice out of many holiday let’s and hope to keep on returning. There are TV’s in every bedroom invaluable with children as is the small snug room . The property is alway immaculately cleaned on arrival and is a total credit to the owners.
Reviewed by Karen5.0★Aug 2023
-
"Absolutely amazing house."
Bedrooms and bathrooms all clean. Living areas were big and spacious. Out door space was lovely and all enclosed keeping the dog safe. Would highly recommend. I will certainly be looking to book again!
Thank you for your feedback. We are glad that the property lived up to expectations and that you enjoyed your holiday.
Heart of the Lakes Owner Relations
Property Owner
Reviewed by Amy5.0★Jun 2023
-
"We enjoyed our stay here, good location spacious inside and the outside area."
Plenty of space for parking only negative for us was that we all thought the beds were uncomfortable.
Thank you for taking the time to provide feedback. We are glad that you found the location and space around the property enjoyable. Thank you for highlighting your issues with the beds, the owners will see this feedback and can action on it where necessary.
Owner Relations Expert
Property Owner
Reviewed by John4.7★Jun 2023
-
"A fantastic cottage finished to a high standard and well maintained
The location is great, a 5 minute walk to Lake Windermere itself along qith its bars, shops and restaurants."
A Tesco express only a 10 minute stroll into Bownes village itself
Our family of 6, and 2 dogs had a great weeks stay over the late May bank holiday and are already looking to book again
Thank you for your kind comments, we are so pleased to hear that you enjoyed your stay.
We hope to welcome you again.
The Heart of the Lakes Owner Relations Team
Property Owner
Reviewed by Marc4.7★May 2023
-
"Excellent accommodation in good location, short walk to town and shoreline, towels for hot tub now provided which was much appreciated."
Kitchen facilities and outside area very good for family use, have booked again for next year. Very happy with our holiday.
Thank you for your kind comments, we are so pleased to see that you enjoyed your stay.
We look forward to welcoming you back.
The Heart of the Lakes Owner Relations Team
Property Owner
Reviewed by John5.0★May 2023
-
"This holiday let is amazing, location is perfect, a very clean house, all on one level, hot tub a lovely added luxury."
Everything has been thought of. I’m pleased I read previous reviews and knew to take something for when we’d been in the hot tub, we took beach towels for each of us to use, spare towels or robes would be useful, or to state they are definitely not included. The only negative we’d say, is the house is a bit on the cold side, the bathrooms in particular, and although our stay was over Easter it was really difficult to get the bathrooms to dry out, we were using the bath towels to try and dry them but then after going out all day and returning, the walls were still running with water and the floor was very cold. We did turn the heating up a bit, but the bathroom radiators didn’t dry them out. We ate every night in the property, instructions for everything were very clear, every utensil, pot or pan we needed were there! We discovered the Lake District and an added bonus didn’t use the car for a few days! Thank you for a lovely stay
Thank you for your kind comments, we are delighted to read that you enjoyed your visit.
We take all comments on board.
We hope to welcome you back.
Property Owner
Reviewed by Alison4.7★Apr 2023
-
"Excellent cottage very handily located for Bowness."
Really well equipped and comfortable accommodation. Would thoroughly recommend and we'll definitely book again.
Reviewed by Stephen5.0★Sep 2022
-
"Great location within walking distance of all amenities in Bowness."
The cottage has been renovated to a lovely standard but a few things let it down;
There are no pool/hot tub towels provided so we had to use the bath towels. Not great when you then needed a shower later. Also the outside area had not been cleaned, the table needed a good wipe over and there was dog poo in the garden. Fortunately we have dogs so had our own poo bags but if you are not dog lovers it would have been very unpleasant. Although the main bedroom now has a mirror on the drawers is was useless as its too low and not near a plug for the hairdryer! Lastly, I have never stayed in a property of this standard/cost before where there is no welcome pack (milk, a bottle of wine, local produce etc) provided. Not only that, the tea/coffee/sugar caddies had also been emptied and anything else other guests may have left. The agents, however had left us their own welcome gift pack - a pan scrubber, dishcloth, 2 bin bags, 3 dishwasher tablets (not enough when you are there for a week) and 20ml washing up liquid. How insulting!
Reviewed by Frank3.8★Aug 2022
-
"Lovely bungalow, great location, this is our second visit to Glebe Holme."
There is everything you could need provided and the addition of sky on 2 TV’s when travelling with small children was a godsend for evenings. The property is comfortable and spotlessly clean with plenty of parking for anyone with large vehicles. This property is a credit to the owners.
Reviewed by Karen5.0★Aug 2022
-
"Super property."
Well equipped. Excellent storage for coats and shoes.
Could do with the washing line going across the grass instead of the patio area for dripping clothes after using the hot tub. Otherwise, pretty near perfect.
Reviewed by Alison4.7★Aug 2022
-
"Coffee machine had not been cleaned for some time so we had to clean out congealed milk."
Main bathroom drain blocked inside shower resulting in floor needing mopping after every use.
Reviewed by Adrian4.1★Aug 2021
-
"Side door key stuck in lock but later heard this door has ongoing problems."
On arrival no travel cot which was requested previously and took several calls to sort out so maybe a travel cot in the property would be a good idea. Although both problems sorted I had to make several calls when all I wanted was a return communication that maintenance were on their way. The problems were minor issues as the property itself is a beautiful property and has been well thought out. The sky tv was a bonus with 2 small children and location is second to none. The kitchen is well stocked and the ice dispensing fridge was a godsend in hot weather. We have already booked Glebe Holme for 2022 so need I say more.
Reviewed by Karen5.0★Aug 2021
-
"A fantastic location with amenities in walking distance."
The property was immaculate.
So good that we have booked again for next year!!!!
Reviewed by Sara5.0★Jul 2021
-
"Really nice properly, well positioned with great facilities."
It exceeded expectations.
Reviewed by Paul5.0★Jul 2021
-
"Fantastic cottage."
Facilities excellent as was the location. 2nd time to Bowness, would definitely stay here again.
Reviewed by Sophie5.0★Jul 2021
-
"Having the bifold doors was fantastic it really brought the outside in so you felt included wherever you are."
The snug was lovely for the football sad we lost. We had our dog with us and great the garden was fully secure. Would definitely stay here again.
Reviewed by Graham4.7★Jul 2021
-
There are no reviews featuring this term
Show all reviews