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"Although we enjoyed our stay, we felt that the property was a little tired and in need of a refresh."
Parts of the house need attention, especially the flooring in the dining room. My mother tripped on the tape used as a quick repair .
Also my mum had left her hearing aids at the property, so I tried to contact sykes to let them know through, telephone calls, email and text message, with no success. This is very poor customer service. It is extremely difficult to get in touch with anyone when you have a problem.
Thank you for taking the time to leave feedback following your stay.
We take all comments on board, and they will be passed on.
We are sorry to hear of the issues that you experienced in contacting us and again your comments will be passed on.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Lynn3.1★Aug 2024
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"Hi, lovely stay and everything you need to cook in, if you want."
Beds comfy. Showers adequate. Few little jobs need to be looked at especially drainage on the en-suite showers… maybe need an extra clean to unblock them, the toilet seats are loose and need changing or tightening (tried to do this but they soon loosened off again). The fridge/freezer appeared to have a little leak, easily sorted with the mop.
We are the guests who enquired about the picture! Sorry that you don’t want to part with it :-( mum is sad about that.
Thank you for your comments. We are pleased that you enjoyed your stay.
We take all comments on board. We hope that you find the picture elsewhere.
Thank you.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Lynn4.1★Aug 2024
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"A fantastic property in a great location with everything that you could possibly need provided."
We had a wonderful stay. I have already recommended it so a future booking could be on it's way. We will definitely stay here again. Thanks so much for making our weekend even more enjoyable.
Reviewed by Adrienne5.0★Jun 2024
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"The property was perfect."
Great location , loads of space for 6 people and extremely clean on arrival.
The front room was a great space sat looking out of the big windows.
I would definitely come back and recommend this property.
10 out of 10 and my little dog loved it too
Reviewed by Sheila5.0★May 2024
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"Lovely house in a great location in Bowness, high standard of interior and cleanliness!"
Which is not always a given with pet friendly accommodation, safe secure yard for our dog, we loved our stay and would book again!
Thank you for your feedback. We are so pleased you enjoyed your stay! We hope to welcome you back again soon!
Property Owner
Reviewed by Karen5.0★Apr 2024
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"Great property, undersold because it didn't seem to mention the off street parking which it does have."
Sykes were really helpful and prompt especially considering we booked very late notice (the morning of our arrival).
Altogether wonderful house and experience.
The one bad point which needs mentioning was the strong smell of cannabis in the main bedroom during the night and that neighbours were clearly smoking cannabis in their garden in the evenings, we wouldn’t return for that reason but I understand not possible to control the behaviour of people in neighbouring properties.
Thank you for your feedback. We are glad you enjoyed your stay! We do have off street parking for a small to medium sized car in the lockable garage to the rear of the property.
Property Owner
Reviewed by Wesley4.1★Mar 2024
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"This was our second stay at highbank."
We love this property and the location is perfect.
The only thing negative and it’s a minor negative is the blinds in the third bedroom need to be black out blinds it too light
We are so pleased you enjoyed your return visit! Thank you for your feedback. We have now fitted blackout blinds for both the sash window and skylight in the third bedroom. We hope to welcome you again soon!
Property Owner
Reviewed by Joanne4.7★Mar 2024
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"We had a wonderful stay at Highbank."
The home was comfortable, cosy and warm. It felt like home from home! We would definitely go back again. We were disappointed that the washing machine was broken as my family travelled from the States and had limited clothing. This was only a minor detail though and I would highly recommend Highbank. ( a new frying pan wouldn’t go amiss
Thank you for your lovely comments. We are pleased you enjoyed your stay at Highbank. Our maintenance team went to the property to check the washing machine and we can confirm this was working. We hope to welcome you back again in the future!
Property Owner
Reviewed by Frances4.7★Sep 2023
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"As expected for the price and that it was a dog friendly house ."
We enjoyed our stay very much Thankyou.
Reviewed by Lindsay4.4★Sep 2023
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"This is our second year staying in the property on the same week."
We will hesitate booking again only because the cleaning is inadequate. We know that the choice we have is restricted when we have a dog and we have to compromise but when paying £1100, expecting some cleanliness is not unreasonable. Please never go on 4 in a bed as they will have a field day. Dust on every ledge and in every corner. Heavy Cobwebs above fridge and in en-suite. Under and behind the sofas never hooved. Dog hairs under cushions in lounge. Top floor bedroom behind the bed side table there is a stain on the wall from a drink spillage which was there when we stayed last year. I could go on and provide photos but frankly it is clear and obvious and not good enough. I would suggest paying the cleaners to spend an extra hour each week and a proper deep clean at least twice a year.
Thank you for your feedback.
We are sorry you were not satisfied by your stay at Highbank.
We appreciate all your comments and suggestions and have passed them on to our housekeeping team.
The owner relations team - Lakelovers
Property Owner
Reviewed by Russell3.1★Jun 2023
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"Our 2nd visit to Highbank."
We really like the location of this house as it is an easy stroll into Bowness and parking in the street outside or just around the corner in a nearby by street was always available. A clean, spacious house with a sunny courtyard style garden. The house comfortably accommodated us (4 adults and 1 infant, 1 dog) and had facilities for the baby, high chair and travel cot, although a stair gate would have been good addition to the house (we took our own).I would definitely recommend this accommodation.
Thank you for your feedback
We are really glad you enjoyed your stay with us.
We hope to welcome you back for a 3rd time again soon.
The owner relations team - Lakelovers
Property Owner
Reviewed by Beverley4.7★Jun 2023
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"Lovely house with everything we needed."
The house so so clean and comfortable. The little back garden was a lovely sun trap in the the evenings. Just a short walk from the banks of Windermere.
Reviewed by Elizabeth5.0★May 2023
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"Thank you for a lovely break."
We were a party of 5 adults and this property was a great size with all the amenities we could have asked for, in particular in the kitchen. Two en-suites and a house bathroom meant lots of privacy and the property was clean and tidy. Being a few minutes walk down into Bowness centre this house is excellently located and there was sufficient on street parking for 2 cars right outside the property. Thanks for a great stay.
Thank you for your kind feedback. We are glad to hear that you enjoyed your stay. We hope to welcome you back again.
Property Owner
Reviewed by Michael5.0★Mar 2023
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"A Beautiful cottage perfect location rooms were spacious clean and welcoming."
Everything was as it is in the web page .
my only criticism is not with the cottage itself but with the arriving and leaving times . 10.00 is very early to have to depart the cottage and maybe 4.00 is a bit late for the arrival, especially considering parking in the Bowness area is always a difficult situation.
That apart it was a fantastic weekend in a lovely cottage
Thank you for your kind feedback. We are glad to hear that you enjoyed your stay. We take all comments on board. We hope to welcome you back again.
Property Owner
Reviewed by Anthony Bernard5.0★Feb 2023
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"Lovely comfortable and warm house with all the facilities that we needed for our stay in the Lakes."
The only negative observation is that the toilet in the front 1st floor bedroom had an intermittent issue which meant that the cistern would "auto-fill" very noisily which was disturbing during the night. Possibly just needs a new cartridge.
Thank your for your feedback. We are glad to hear that you enjoyed your stay at Highbank. We will pass on your comments regarding the toilet cistern to our Maintenance team to look into. We were sorry to hear about the damage to your car. We hope to welcome you back to the Lake District again.
Property Owner
Reviewed by Tony4.7★Jan 2023
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"Highbank`s location is very convenient for Bowness."
It is a very clean and very well fitted out, with all the comforts that you would expect from a 4 star rated accommodation. We loved staying there and would have no hesitation in returning. Thank you.
Reviewed by Don5.0★Dec 2022
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"Lovely property in a fantastic location."
Very clean property. Kitchen could do with a few more items
please; oven gloves, more saucepans, deep baking tray. Lots of cleaning products provided. However, it would have been nice to have a small welcome pack with some tea bags, coffee, sugar and milk. I would recommend this property and would stay again.
Reviewed by Sarah4.7★Nov 2022
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"A lovely big terraced house, in a really nice, well located street, amongst several other holiday lets."
All the important areas were very clean. The three bedrooms with bathrooms all on different levels was great for privacy. Parking was a cause for concern but on the whole, we managed to get parked somewhere, even if that did involve a walk. Didn’t use the garage, as it is quite tight with other neighbours parking nearby. Only little niggles with only six tea spoons, which with six people is not enough, when eating and making tea for example. I found the bed in the main bedroom much too hard and constantly awoke needing to move and I quite like a firm bed. Overall I would recommend it and would stay again.
Reviewed by Peter4.4★Aug 2022
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"Our family spent a wonderful 5 days here in Bowness on Windermere."
The house is ideally located for a 2 minute walk down to the lake and all the local shops etc and a 15 minute walk uphill into Bowness itself. The house was very clean, very well maintained and we felt very comfortable there as soon as we arrived. We were able to get parked outside every day. A great base for exploring the lakes and surrounding area! Would highly recommend Highbank.
Reviewed by Carey5.0★Jul 2022
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"The location was great, the house is lovely and we had a brilliant stay."
A couple of improvements would be black out curtains in the second and third bedroom, some shelving in the en-suite shower, fixing the screw that sticks up below the dining room door (I kept standing on it). We also missed having a cafetière and pizza slice, but these are very small things and did not spoil our stay at all.
Reviewed by Caroline5.0★Apr 2022
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"Lovely house which is ideally situated for Bowness on Windermere and Windermere."
Bowness on Windermere is approx 10/15min walk down the hill. A quiet residential street. Parking is on street and spaces can be found but not necessarily outside the property but there is use of a garage if required.
The property is cosy and well kitted out. Sitting room with ample seating and bedrooms comfortable. It has a long galley kitchen which has enough utensils tho maybe some kitchen scales would be helpful.
I would say the only down side is I feel the property needs a far better secure back door and the front door could do with another lock.
It is a lovely place to stay and would definitely recommend to anyone.
Reviewed by Kirsteen5.0★Apr 2022
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"The house is beautiful and we would defo stay again, we have used your company ..."
The house is beautiful and we would defo stay again, we have used your company for years and have always had great accommodation, with high bank it felt like it needed a snagging list which we have never felt before below are bits and I do mean bits that need looking at Carpet grippers between rooms screws were exposed and could have easily caused a cut on your feet The fire surround in the living room looked like it was about to come off Window locks loose Beds in both big bedrooms one far to soft one far to hard caused us to get up early due to being uncomfortable Kitchen utensils need a bit of an upgrade only one saucepan that looked about twenty years old Kitchen drawer that has knives and spoons sounded like a rusty tank when opening Please thought these are only snagging bits and I would hate the owners to take to heart as I say we loved the property great location and it was great to be able to take the dogs with us - We are staying in another Sykes property in June can’t wait Regards Debbie
Reviewed by Debbie3.4★Mar 2022
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"Lovely property and would def look at booking again."
A shelf in the master bedroom ensuite over the sink for toiletries would be usefull
Reviewed by Craig5.0★Feb 2022
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"Brilliant property and perfect location."
Will be going back again this year hopefully. Would highly recommend
Thank you for your kind feedback. We look forward to welcoming you again!
Property Owner
Reviewed by Tom5.0★Jan 2022
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"Second time we have stayed at Highbank and enjoyed our stay again."
Lovely house in a peaceful part of BoW but within easy walk of pubs, restaurants and great walks.
New flooring in dining room and what looks like a new boiler show the owners commitment.
A couple of things would be welcome though :-
1) a second door key,
2) set of drawers in the main bedroom- it could use more storage please
Will we be back? As long as it’s price competitive, we will definitely return.
Thank you for your kind feedback. We would advise guests to make use of the key safe when going out of the property to prevent the need for multiple keys and avoid key loss. We will look to provide more storage in the main bedroom in the near future. We hope to welcome you back soon.
Property Owner
Reviewed by Graham5.0★Jan 2022
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"Very comfortable, clean and well equipped."
Great location with a short walk into Bowness. Enjoyed our stay and would happily recommend it. Don't be put off by on-street parking, we had no problem and there is a garage at the rear of the property if preferred.
Thank you for your kind feedback, we hope to welcome you back soon!
Property Owner
Reviewed by Chris4.7★Jan 2022
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"Great cottage, great location."
We really enjoyed our stay.
Reviewed by Martin5.0★Dec 2021
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"This property was perfect for our family."
It’s very spacious but still has a cosy cottage feel. Location was ideal only a 5 minute walk into the centre where you will find and abundance of restaurants and shops. Would most definitely return.
Reviewed by Joanne5.0★Dec 2021
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"Fantastic stay"
Reviewed by Joanne5.0★Dec 2021
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"Cottage was nice, parking was a bit of an issue."
Not quite enough glasses only 5 tumblers.
Reviewed by Joanne4.1★Jul 2021
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"Very much enjoyed the stay."
Lovely house and love the area, love the detailed dining room map
Jul 2021
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"Thanks so much for a wonderful stay."
A beautiful house in an amazing area. Hopefully we will be back very soon!
Jun 2021
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"Highbank is in a brilliant location in the centre of Bowness we never used the car once we arrived as we were able to do lots of walks from the cottage."
We enjoyed the Jintana Thai Restaurant as well as the other eating establishments and there are plenty of shops to browse in.
Mrs TallantAug 2019
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"Great place to stay, perfect location and we found Trattoria; best place to eat."
Wonderful walks just up Biskey Howe road to the viewpoint. Will highly recommend to friends and family, thanks.
The SouthworthsJun 2019
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"A lovely place in a great location."
Very homely and comfortable. We've been here for a week for a family celebration and have enjoyed every minute. Hope to be back again.
The Little FamilyMay 2019
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"What a wonderful place!"
We've had a great time here in Bowness. This house is just perfect for families who hike and want to enjoy the beauty of the Lakes. The house is warm and homely and just what we needed after a walk on the hills. We'll definitely be back!
Henry, Carol, Harry & TomMar 2019
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"Fantastic Place in a great location everything you need is in the cottage"
The Butler FamilyAug 2018
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"Had a wonderful time staying at Highbank, Enjoyed our holiday."
The Wilson FamilyAug 2018
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"We loved the property as it just felt like home from home."
everything you needed for a great safe catering holiday
Mrs HargreavesJun 2018
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