"What a stunning property everything about the cottage was fantastic, it was ideally situated so I could leave my car and myself and my partner went walking for the day we also used the local transport and the bus stop was situated at the bottom of the lane,
The cleanliness and the amenities within the property are amazing and we couldn’t have wished for a better experience I will definitely be returning and recommending to others."
Thank you so much for a lovely stay ..
I'm delighted that you and your partner clearly enjoyed your stay. Like you, we appreciate its location when we visit - it is nice not to have to be dependent on a car. We have recently switched cleaners, so it is good to hear that the new ones are living up to expectations. I look forward to welcoming you back to at Oak Bank in the future and appreciate your taking the trouble to leave some feedback. With many thanks, Monica
Property Owner
Reviewed by Wayne5.0★ Mar 2024
"Very comfortable, very well equipped, very warm and cosy."
Beds are very comfortable. It's in a good and very quiet location, making it easy to get around either by car or public transport. We would definitely recommend Oakbank.
I'm really glad you had such a good stay at Oak Bank. I am also pleased to hear that you found everything you needed for a comfortable stay. You are not the only guest to appreciate the bus stop being so close by.
I do hope you might return in the future, as many of our guests have done. Many thanks for providing the feedback.
Property Owner
Reviewed by Brian5.0★ Feb 2024
"Lovely holiday cottage, very comfortable, well equipped and easy to relax in."
For us it was a great location, with walks available from the front door and a ferry stop at Brockholes across the road (along with the Lakeland Visitors Centre).
Would love to go back some time as would my children.
It is always nice to have guests enjoy visiting Oak Bank. We too love staying at the cottage and with grandchildren much appreciate the facilities at Brockhole. I am glad you found it well equipped and comfortable. I also hope you liked the refurbished main bathroom - you were the first guests to use it!
Property Owner
Reviewed by Peter5.0★ Feb 2024
"Oak Bank is a wonderful home from home; spacious, tastefully furnished, well equipped and in a small, gated community with beautifully kept grounds."
We loved it.
I'm so glad you enjoyed staying at Oak Bank last week. Sadly, given what I saw of the weather forecasts for The Lakes, you may have spent more time 'at home' than you had hoped, but it is good to hear that our cottage met your needs.
Many thanks,
Monica
Property Owner
Reviewed by Joan5.0★ Sep 2023
"On the whole a clean and well equipped property and we had a great holiday, just a few things would make it perfect."
It is described as a luxury property so I would expect toilet roll and hand soap to be provided. Also just 2 bin liners for the whole week is not enough.
The downstairs bedroom needs a dressing table ( or something underneath the mirror)and the shower screen in the bathroom leakes ( we used the dirty tea towels left by the previous guests to soak up the water on the floor )
The shower doors in both upstairs bathrooms do not fit or close properly and the mattress on the double bed upstairs sags on one side.
The property could also do with at least one full length mirror.
I am glad to hear that you had a great holiday and thank you for bringing a couple of things to my attention. I had left push down soap dispensers in each bathroom and loo rolls are usually left by the cleaners, apologies for their absence. I agree that two bin liners may not be enough and so have previously left a roll of them in one of the kitchen drawers. It would appear that they have been removed, as the roll can't have run out since our last visit. I will check the shower door seals when I am next at Oak Bank in a couple of weeks but am disappointed to hear that there were dirty tea towels left by the cleaners - though in this instance that turned out to be useful. I will also consider where a full length mirror might be hung.
I do appreciate constructive feedback and look forward to welcoming you back to Oak Bank in the future.
Property Owner
Reviewed by Carolyn3.8★ Aug 2023
"There are a few things that need maintenance, but otherwise it was very good."
The dishwasher needs something to put cutlery in! The small upstairs shower head leaks badly. The cafetière needs repairing or replacing. These were minor inconveniences but need attention.
This is otherwise a very pleasant home in a delightful area and was clean and exactly as advertised. We will definitely recommend it and be back for a longer stay.
I'm glad you enjoyed your stay and thank you for bringing some things to our attention.
Just so you know, for when you return to us, there is a cutlery tray right at the top of the dishwasher. I will replace the cafetière and will certainly get the showerhead attended to. Looking forward to welcoming you back.
Property Owner
Reviewed by John5.0★ May 2023
"We have enjoyed another lovely week at this comfortable cottage."
We have returned to Oak Bank many times over the years and it has always been a pleasure. The facilities, cleanliness, comfort and location are first rate.
This year we were blessed with sunshine, which made the walks even better. We were treated to the seaplanes event on our last evening at Brockhole which was great.
I'm so glad to hear that you had a good stay at Oak Bank, sunshine in the Lakes always makes the holiday even more enjoyable! Thank you for leaving such positive feedback and we look forward to welcoming you next year.
Property Owner
Reviewed by Pam5.0★ May 2023
"A well equipped, warm & cosy cottage, with beautiful views."
Will definitely return.
Thank you for your kind comments, we look forward to welcoming you back in the future!
Property Owner
Reviewed by Judith4.7★ Mar 2023
"We had a great time staying at Oakbank."
Fantastic cottage in a brilliant location, some lovely walks nearby. The cottage was well kept, cosy, spacious and had really good facilities. Had everything we needed. Would definitely come again. Thankyou.
Thank you for your kind feedback. We are glad to hear that you enjoyed your stay. We hope to welcome you back again.
Property Owner
Reviewed by Rebecca4.1★ Feb 2023
"Beautiful cottage in a lovely quiet spot but very handy for Windermere, Ambleside and Troutbeck by foot."
The cottage was excellently equipped and even had a new kitchen compared to the website photos.
Already booked another stay as we enjoyed the cottage so much.
Thank you for your kind feedback. We are glad to hear that you enjoyed your stay at Oak Bank and are pleased to hear that you will be returning.
Property Owner
Reviewed by Charles4.7★ Feb 2023
"It was a lovely holiday cottage."
Spacious and well maintained. Being very picky- the glass doors could have done with a clean (either a toddler or a dog?) as they were smeared about 2ft from the floor not even sure how we noticed this and it is really being very picky. The rest of the cottage was spotlessly clean. The dimmer switches for the main lights were flickering on and off when dimmed ok when on full. The lighting could be improved with some lamps but again this is a small thing. We would definitely go back.
Thank you for your kind and helpful feedback. Switching to LED lighting last year has caused lighting to flicker when fully dimmed but leaving it slightly brighter solves the problem. I will certainly consider lamps but do not want to create any safety issues with trailing wires. I am pleased to hear that you would come back to Oak Bank and look forward to welcoming you again.
Property Owner
Reviewed by Peter4.7★ Jan 2023
"A superb holiday home comfortable and cozy and fantastic value as we chose a discounted week."
Have stayed before and will definitely be returning, Thanks to the owner and Heart of the Lakes for providing us with a great winter break.
Thank you for posting such positive feedback. I am glad that you like Oak Bank as much as we do and look forward to your returning on another occasion. Kind regards, Monica
Property Owner
Reviewed by Derek5.0★ Dec 2022
"I enjoyed another holiday at Oak Bank this year."
The property is well located with easy walking access onto the fells, whilst also being close to the lake for watersports.
The property is well equipped and maintained.
We have spent several holidays at Oak Bank over the years and look forward to returning again next year.
Reviewed by Pam5.0★ Oct 2022
"We have stayed at this property several times."
It has always been clean and well presented, until this time when we found food and discarded paper packaging under and on the sofas. This is the first time that cleanliness in the lounge has been poor and was a considerable disappointment. The rest of the property was cleaned to a high standard. We tried to leave the property clean and I think we managed to leave the lounge cleaner than when we arrived!
Dear Bruce,
Thank you for bringing the problems with the state in which the lounge was left to my attention. I have been in touch with Heart of the Lakes about this, as I believe it is very important that a holiday property is cleaned to a high standard.
I do hope this has not tarnished your view of Oak Bank and that you will still consider coming back. Many of my guests are repeat bookers and it is nice to feel that other people like to go back to a place they have enjoyed.
With kind regards, Monica
Property Owner
Reviewed by Bruce4.4★ Aug 2022
"Good equipment in the kitchen though a new wok would be good as the present one has reached its sell by date."
Dear Malcolm,
I have only just returned home and found your review, so apologies for the
delay in responding.
I'm glad you made good use of the kitchen equipment at Oak Bank and
appreciate your telling me about the wok.
I just wanted to let you know that it has now been replaced.
Kind regards,
Monica
Property Owner
Reviewed by Malcolm5.0★ May 2022
"Excellent Property
Oak Bank is a lovely property in a quiet location and yet close to amenities."
We found it warm, comfortable, spacious and very clean.
We enjoyed great walks from the house and watersports were also within easy reach.
This was our third visit to Oak Bank and I hope that we will be able to come again. Thanks for a nicely maintained and well equipped property.
Ms P Parry
Reviewed by Pam5.0★ Mar 2022
"Cleanliness was not up to standard, dusty bedrooms and hob not clean, dishwasher not emptied."
Thank you for submitting your feedback. It is always good to hear both
positive and negative comments.
You said:
Comment: Cleanliness was not up to standard, dusty bedrooms and hob not
clean, dishwasher not emptied.
I too am disappointed that the cleaning was not up to standard and have
already brought the cleanliness issue to the attention of the Head of
Housekeeping at Heart of the Lakes.
With regard to the dishwasher, I apologise if the laminated note left by the
cleaner was not in an obvious place. I can't recall the exact wording, but
it does ask guests to leave the property with used crockery etc. in the
dishwasher on a hot wash, so that the next guests know that it is Covid
safe. While this is not requested during 'normal' times, this change was
made for the benefit and reassurance of guests.
Thank you again raising your concerns and I hope you will come to Oak Bank
again.
Best regards,
Monica Fisher
Property Owner
Reviewed by Judith4.4★ Jul 2021
"I hesitate to give Sykes a score."
I have been completely happy with Heart of the Lakes over the years and not at all happy with Sykes. I see that they now have become one. This disturbs me and I hope that the excellent service I have received from Heart of the Lakes continues.
Reviewed by Pam5.0★ May 2021
"What a lovely house - very comfortable and a good location ."
The overall decor and furnishings were excellent. Will be back.
Mrs KellyDec 2019
"Lovely property, picturesque location, spacious and well-equipped."
I could not fault it.
BoyleDec 2019
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