“We were told Milk would be bough fresh from the farm shop 3 times a week on a Monday Wednesday and Friday.”
Having arrives on the Tuesday afternoon we didn't go and get milk as though this was a lovely idea and would have fresh milk in the morning - this never came nor was it delivered on the Friday. So when everyone wanted their coffee and breakfast Wednesday we had to do a 30 min round trip to start the day - very disappointing.
There was also not enough serving equipment in the property. I have rented many houses like this in the lakes and else where and for a place that sleeps 8 there was no service plates / bowls and dishes for dinner. The whole point of hiring the house was so we didn't have to go out for dinner and this didn't make it easy. Also anywhere I have rented has always had the basic condiments in either built up from people before or supplied by the owners, again this was not included making the basics difficult - stuff like ketchup / herbs / Welcome pack.
Other then the above the place is lovely, the water didn't work for a while but this was fixed quickly, it is a very sociable property but yet we all felt we had our own room and space.
- Mrs O'Connell, June 2018
Thank you for taking the time to share your feedback with us Mrs O’Connell. With regards to the dairy this service is opt-out, so I am unsure as to why your items were not delivered. I can only apologise. This is something I will investigate. Should you stay with us again however the dairy contact details are listed in our welcome guide so that you can call to confirm delivery.
I am pleased to say that after bringing the lack of serving ware to our attention I have increased the items available. With regards to a welcome pack, we provide a starter pack of salt, pepper, tea, coffee, milk, dishwasher tables, washing up liquid, toilet rolls and hand soap. We do not offer condiments due to hygiene issues that often arise. I hope you understand.
Thank you once again for your feedback, I hope to welcome you to Graythwaite Estate again soon.
Kind regards,
Debbie Sewell
Cottages Manager, Graythwaite Estate
Sykes owner relations