“We would not rate this property as a 4 star, we have stayed in 2 star properties with other companies that were of a far superior quality.”
It definitely was not worth the £1237 we paid for the week.
The property had single glazed windows throughout which, consequently were covered with water on the inside each morning. It was musty and damp with mould on the walls in the bedrooms, which we tried to clean this off as best we could. It was totally unacceptable to advertise this property as a 4 star rating and disingenuous if you were aware of the true presentation of the internal condition of this property.
The window sills were dirty and had not been cleaned. The toilet seat in the first bathroom was loose and we tried to sort that out without success.
The water in the second bathroom ran a dirty yellow colour.
The top drawer in the kitchen was broken. We did draw these to the attention of the lady in the shop and all she said was they were looking for new cleaners, which was not helpful to us. You also stated that there was a welcome pack, there wasn't one on arrival. We asked the lady in the on site shop about it, she did then give us bread, coffee and teabags but we had already made a trip to a different shop to get the essentials.
There were no bin bags either which we have always been provided in every cottage we have booked.
We would recommend that you visit the property and inspect it without giving notice, you may then want to consider what star rating it should really have - we would suggest no more than a 2 (and that is being generous)
On the plus side the kitchen was well equipped, the bedding was clean and the pool was the saving grace of the property. There are also plenty of good walks close by.
We would be grateful if you could contact us directly to discuss a refund.