Can Brow at the Graythwaite Estate

With a rear view of concrete with grass and weeds everywhere, a large green tin shed and a rusty wheelbarrow, together with the close proximity to the log and rubbish sheds, I seriously question the cottage being listed as 'romantic'.

The amenities included a full size 12 place setting dishwasher, yet there was a severe shortage of crockery (4 pots) and cutlery (2 knives and 2 forks). The cleanliness left a lot to be desired with cobwebs and dust clearly visible. We were told every cottage should have a clothes horse for drying clothes. There was no clothes horse in the cottage on arrival and despite 3 requests one was never delivered to the cottage during our stay. Positives were the pool which was very good and the prompt attention we received from the maintenance man when we reported a leaking shower head.

Very nice little cottage situated in a lovely quiet area with stunning scenery.

Phone signal was is non existent in the cottage but WiFi worked perfectly. Cottage is perfect for 2 people but as we had 2 dogs it definitely felt cramped especially with dog crates etc. Facilities where adequate although I would have like to have had a Hoover or at minimum a dust pan and brush considering it was a dog friendly cottage. Great location for visiting Windermere and there are plenty of pubs/restaurants nearby. Overall an enjoyable stay

It was alright for us for the time of year albeit a bit expensive in covid time as most facilities were not available.

The cottage was cosy and warm and clean. However apart from the indoor swimming on site which we used, we had to drive to places to where we could see Lake Windermere as the walk was too far and unsteady underfoot for my husband who is 83. Lovely place, very friendly staff but facilities just not for our age group.

Beautiful setting, warm and comfortable property.

The farm shop and pool were of great advantage to our stay. The grounds are stunning, full of wildlife and woodlands walks from the property. Delighted to have found Graythwaite Cottages and will return next autumn to see the fabulous colours and wild deer and pheasants wandering around.

Had a lovely week in Can Brow Cottage.

Great to have a swimming pool Cleanliness could have been better -cobwebs and dirty behind bed Could do with a towel change mid week and it would be nice to have a king size bed. Otherwise it was a fantastic stay with every thing accommodated for and great facilities Would definitely book afain

We were not sure who onsite was responsible for meeting and greeting and dealing with the problems.

The instruction book related to storage heaters, it was not until the second day, without heating, that we discovered they were just electric wall heaters, one of which in the main rooms was hanging off the wall and not working. We propped the heater up with a log till the handyman could secure it. We left instructions for what times we needed the heaters on, at what temperature in both the lounge and bedroom, but nothing happened. The kitchen and dining equipment was not well thought out , the teapot for two people was large enough for a family! Only one of the oven shelves fitted the width of the oven. A lack of small glasses was evident, orange juice in half pint glass was unsuitable. A shelf in the bathroom would be a distinct advantage. Maybe it would be useful from time to time for a member of your staff to spend a day and night in your cottages so that they would see and recognise what is good and more importantly what needs attention.

Reported the fridge shelf broken so could not thread it into the wall indents.

This meant all our food was piled on the floor of the fridge. Had a quick response from our email from the graythwait estate so hopefully will soon be sorted for the next guests. We didnt know there was milk being delivered until after we arrived, which we would have declined had we known.There were 2 pints in the fridge on our arrival which we thought were a welcome gesture but two days later 2 more were left outside the cottage all day in the sun and would have been unusable had we wanted them - which we didnt. We left a note to stop this and luckily managed to catch the milkman 2 days afterwards to pay him. This should be highlighted at the booking stage so people can decline the service if required.

Yes - we booked the holiday last minute and unfortunately didn't receive the email with the digit code for the key safe.

On arrival I was made aware I needed this and the number that was recorded wasn't answered. I had no signal to be able to receive emails - I'd been cycling for 41 miles and was tired and dirty and unable to gain access to the property. This was exacerbated by there not being anyone to speak to who could help. I could only get WiFi in the reception room and had to sit in there - make contact with people at home and they had to access the help line which was open until 8pm. The helpline were helpful and y mum was able to get the key code number which meant I could access the property. This situation could have been much worse and I had made plans to move to a nearby hotel for the night but which would have been at an additional cost. We were also not made aware that the gym facilities were at an additional cost and the pool was closed for a whole day for cleaning. Once into the property I was pleased with it. The TV was very temperamental and requires some attention.

Yes.

There are creatures [live ones] in the roof space. Reported it on the Monday, man came & put down some poison food - but either creatures didn't eat it or they are immune. They are still there, and it is a bit disconcerting listening to them scrabbling about up there! Also there is evidence of a wet patch on the ceiling to the left of the hearth, in the living room. Don't know if its current or an old problem that's been sorted. Electrical items immediately below it. The shower screen over the bath is poorly sealed against the bath and at least 8-10" too narrow. Shower spray seriously wets the bathroom floor. Dining chairs are about to fall apart. Overall though - great place to stay. Sorry to hear there's a crazy increase in price for same time next year. Been coming with family every year about the same time for about 12 yrs. Can't afford the increase for the future. John Endersby [Mrs Richards' father].

This cottage requires some refurbishment.

eg 1 front door is difficult to open/close. 2 exterior requires painting. 3 the fan stays on longer than necessary in the bathroom when the light is switched off. 4 the emergency (fire?) light in the hall is too bright and cannot be switched off!

A nice little cottage with everything for two - but let down by minor attention to detail, poor quality curtains, broken curtain hooks, cobwebby entrance.

Lovely cottage, comfortable with a well kitted out kitchen.

Easy access & good facilities in the courtyard. Very, very warm!

I have responded to the Graythwaite survey with some minor details.

Overall the experience was a good one. The setting and the facilities on the estate were excellent.

Cosy cottage however the sealant around the bath was mouldy and the bath panel was discoloured.

There was a damp/musty smell as well. This was very disappointing. Only other slight issue was that the dishwasher left half the load dirty. Nice bedroom and kitchen/lounge and the grounds the cottage was set in were very pretty.

Although only two people definitely need more crokery and cutlery to get through the day as used waiting in dish washer.

Better ways of drying damp towels. Access to a Hoover. Pool was great. Lady who exchanged broken toaster great. Flowers great. No staff available until Monday when we arrived on Friday. As toaster was broken when we arrived we wanted to tell someone straight away, but had to wait till Monday. Can Brow is a lovely cottage albeit small. The lights in the kitchen area under pelmet were not wired so didn't work bit dark for cooking. Overall we had a lovely time and enjoyed our stay. Positives outweighed any negatives.

Down points: Two towels per person was two too little.

We missed a vacuumcleaner to clean the carpet midweeks. The Milk service is a little bit stupid: two bottles left on your porch at arrival is nice, but should be complimentary (free of charge), after I would have let them know if I wanted Milk. Now they just put two bottles on your doorstep every other day, unwanted. It irritated me because I dont wanna call to let them know I dont want Milk, that's the wrong way around: I will contact them if I DO WANT milk. Fietsenmaker: there was never anybody at the reception for questions, the door to the office was open..but nobody there (this was on numerous occasions in the week). These are the down points, but besides from that we had a lovely stay and the surroundings are excellent...especially for the dogs