“Yes - we booked the holiday last ...”
Yes - we booked the holiday last minute and unfortunately didn't receive the email with the digit code for the key safe. On arrival I was made aware I needed this and the number that was recorded wasn't answered. I had no signal to be able to receive emails - I'd been cycling for 41 miles and was tired and dirty and unable to gain access to the property.
...
Yes - we booked the holiday last minute and unfortunately didn't receive the email with the digit code for the key safe. On arrival I was made aware I needed this and the number that was recorded wasn't answered. I had no signal to be able to receive emails - I'd been cycling for 41 miles and was tired and dirty and unable to gain access to the property.
This was exacerbated by there not being anyone to speak to who could help. I could only get WiFi in the reception room and had to sit in there - make contact with people at home and they had to access the help line which was open until 8pm.
The helpline were helpful and y mum was able to get the key code number which meant I could access the property.
This situation could have been much worse and I had made plans to move to a nearby hotel for the night but which would have been at an additional cost.
We were also not made aware that the gym facilities were at an additional cost and the pool was closed for a whole day for cleaning.
Once into the property I was pleased with it.
The TV was very temperamental and requires some attention.
)
)
)
)
)
