Fairy Glen

29 Customer Reviews

• "Fairy Glen is in a great location and has loads of space."

  It was helpful having so many bathrooms too. However, many of the reviews before are correct that the property is in need of some TLC (especially when reflecting on price and similar properties). This didn’t impact our stay aside from the heating which is unworkable once on and the lounge becomes like an oven! The gaps in floorboards is odd especially in one of the en-suites where you inevitably drip water on the floor and therefore through the gaps. I get it that the property is old but some flooring would make more sense as noise anywhere in the house reverberates around. As the property is dog friendly, allowing guests to take the back door key out may make more sense as this means a dirty/wet dog can more easily come in this door and stay there until dry.

  Thank you for your feedback, we are glad that you enjoyed the location. We take all comments on board. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Paul3.1★Oct 2023

• "A super holiday home in a great location !"

  Reviewed by Nicola4.7★Jul 2023

• "Fairy Glen would have been an ideal place to stay in Grasmere, had it not been for: i) The central heating was on at a very high level 25C and non of the thermostats or radiator controls worked."

  ii) The window pane in the lounge was cracked and therefore we could not open this to try and cool the room. iii) We had to spend an extortionate amount of time during the week trying to resolve these issues. We were so lucky that the local maintenance team who came to replace the outside garden seat tried their best to also resolve this problem, albeit this took a further couple of days. I am surprised that we were confronted with these issues during our holiday week and really resulted in a less than satisfactory experience. This premium rated property should be maintained at an appropriate level reflecting the rate charged. Unfortunately this experience will probably result in us not choosing Sykes Holiday Cottages for a subsequent holiday. Regretfully yours sincerely Colin and Mair Decker

  Thank you for your comments. We are sorry to hear of the issues that you experienced, and whilst our Maintenance Team did attend to resolve the issues, they were unable to fix them on the day. We will take a look at the issues mentioned to ensure that they are resolved. Thank you- The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Mair2.8★Jul 2023

• "Very tired house."

  Dead flowers not welcoming in garden. Needs some TLC.

  Thank you for your comments. We take all feedback on board. Thank you- The Heart of the Lakes Owner Relations Team. Property Owner

  Reviewed by Elizabeth2.5★Jun 2023

• "Lovely house with good amenities."

  Good to have most rooms with ensuite and showers which were of good standard. Great location for walks and conveniently close to the Swan inn. Would like to stay here again.

  Thank you for your lovely comments. We are pleased that you had an enjoyable stay. We hope to welcome you again. The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Tom4.4★Jun 2023

• "A very comfortable and well maintained holiday cottage with a well stocked kitchen."

  Sykes have really made a good job of addressing maintenance issues raised in previous reviews. The layout of the house works well for a group of friends and the location is fabulous for some challenging walks. The village is virtually on the doorstep and some lovely local walks including around Grasmere and Rydal Lakes are easily accessible. We stayed at Fairy Glen for a week to celebrate my birthday with friends and the bespoke caterers Cumbrian Chef (who we also highly recommend www.thecumbrianchef.co.uk) catered for 2 evening meals. They also commented that the kitchen was very well stocked.

  Thank you for your kind comments, we are pleased to hear that you enjoyed your stay. We are glad to hear that you had an enjoyable birthday. The Heart of The Lakes Owner Relations Team Property Owner

  Reviewed by Charles5.0★Apr 2023

• "We've hired the house 4 times since 2019 and we feel that parts of it are starting to feel a little bit tired now."

  Some of the taps are loose and the sink in the top floor bathroom is coming away from the wall. The shower doors all apparently leak but instead of being fixed, there is just a note to inform guests that the doors leak. A little bit of maintenance would make the place feel a bit fresher. Otherwise, we love the property and would like to return in future.

  Thank you for your comments. We are pleased to hear that you enjoyed your fourth visit. We take all comments on board, and will be looking into the shower doors. Thank you. Property Owner

  Reviewed by Sarah3.8★Apr 2023

• "We do like Fairy Glen and stayed several times as in good location, has 5 bedrooms, parking for 3 cars and allows dogs and the family love staying here."

  A coffee maker would be ideal in the kitchen, and a little TLC may be needed to keep property updated. We were there when weather was windy and this caused drafts from bedroom windows on first floor. It a shame there only 1 bath which is in the top bedroom, which has limited headroom, it would be ideal if bathroom on first landing could have a bath in that bathroom so a bath is more accessible. We used the travel cot and the mattress was not ideal, we had to use a quilt to make it more comfortable to use. There was always a nail that came up on the floorboards in the dining room which is not ideal so avoid that as you enter the dining room ! We do love Fairy Glen and would stay here again.

  Thank you for your feedback We are glad to hear that you enjoyed your visit. We hope to welcome you back again. Property Owner

  Reviewed by Helen3.4★Mar 2023

• "We had a fantastic stay at Fairy Glen, excellent house for multi generational stay with all the bedrooms and bathrooms."

  The location is amazing with fabulous walks right from the door, great access to the lovely village, park and football field and the excellent bus service right on the doorstep. We visit the Lakes frequently and this is by far our favourite house and location. Thank you for a wonderful stay.

  Reviewed by Clare4.7★Feb 2023

• "Fairy Glenn needs some major TLC."

  Many of the electrics didn’t work ( or needed new bulbs) the shower drains need cleaning as filled up and nearly overflowed every use. The bath was difficult to get in and out of and top floor bedroom beams were dangerous. The kitchen was poorly stocked and floor boards meant returning with holes in our socks as they need maintaining. Heating very noisy during the night and none of the remote controls had working batteries. Kitchen needs an extractor fan as fire alarm triggered frequently and exterior bin needs collecting at start of stay as we had to store rubbish bags in the house until collected on Thursday as bin full at start of our week. No mention in advertising of busy main road to Grasmere right next to the property as this was noisy, double decker busses waiting outside made you feel on view.

  Reviewed by Richard1.9★Feb 2023

• "Lovely house for a family get together."

  Reviewed by Jackie5.0★Dec 2022

• "Very comfortable and warm…."

  A great place to stay and socialise with friends

  Reviewed by Maeve5.0★Nov 2022

• "Great week at Fairy Glen, perfect base for the Lake District and handy location for short walk into Grasmere Village."

  House comes with everything you need for a relaxing holiday. Well equipped kitchen, with all mod cons. Good sized bedrooms, with all doubles en-suite. Very convenient location with bus stop across the road, for 555 service south to Ambleside/Windermere/Kendal, and Keswick to the north. Definitely recommend as a location to stay.

  Reviewed by Peter4.7★Nov 2022

• "We really enjoyed our stay at Fairy Glen."

  The accommodation was perfect for us in terms of location, size and quality of facilities at the property.

  Reviewed by Colin5.0★Oct 2022

• "Really great property with a great garden and shade when needed on a hot ..."

  Really great property with a great garden and shade when needed on a hot afternoon It had a washing mach8ne and dryer not listed on amenities…a real plus for our group

  Reviewed by Richard4.4★Aug 2022

• "The house was pretty much perfect for the 10 guests (aged 29-89)."

  It was quite clean despite some previous comments. A ground floor toilet would be very useful and there seems to be a potential location. A warning about the gaps in the bedroom & bathroom floor boards (up to 1 cm) would be very useful as if small items are dropped they cannot be retrieved. The enclosed garden was perfect for the dog. The views from most rooms were stunning.

  Reviewed by Rayburn5.0★Jul 2022

• "Wonderful house such character very spacious and 5 toilets!"

  ! The location is superb a short stroll into the heart of Grasmere A stones throw from the park with lots of facilities the children loved it Views from all the windows in the house are beautiful especially looking out over Helm Cragg The garden is enclosed and private and a sun trap This is the second time we’ve stayed here as a family and would return tomorrow 5 star

  Reviewed by Carole5.0★May 2022

• "Fairy Glen is an impressive property in an excellent location being close to Grasmere Village and near a great play park for children."

  The property was well equipped, has good appliances, especially the cooker and had really useful utility rooms. Most bedrooms were a decent size and the number of bathrooms was great for our large party. It does need some TLC, specifically, broken pan lids need replacement, windows need cleaning outside, a thorough clean inside would help and I'm glad we found the broken wine glass stem under a chair in the lounge rather than our children. The garden is pleasant and were it not for dog mess left by earlier ignorant guests, would be a good play area for children. We paid a premium price for an Easter week but the property was simply not value for money. With a spot of investment and attention to detail this has the potential to be a fantastic property. At the moment it is some way off, which is surprising for HoTL.

  Thank you for your feedback. We are very sorry to see our standards of cleanliness were not as high as we all expect and we have reported this to our housekeeping team. All feedback is taken seriously and any necessary changes will be made so we appreciate you bringing this to our attention. We agree this impressive property is in an excellent location and hope to welcome you back in the future. HOTL owners team. Property Owner

  Reviewed by Terry3.1★Apr 2022

• "Feel that you lose 2 days due to not allowed to check in until 5pm but have to check out BEFORE 9am."

  Can’t enjoy the last night and due to that would probably stay in a hotel next time we are in Grasmere.

  Thank you for your feedback. The check in and out times were extended during COVID due to us having a shortage of cleaners and deeper cleans needing to take place. We are sorry this disappointed you however the safety of all our employees, guests and owners is paramount and this was an action we needed to make. The check in and out times have now changed back to 10am and 4pm which we feel suits all parties involved in your stay. We hope despite this, you enjoyed staying at Fairy Glen and all the beautiful Lake District has to offer. Thanks, HOTL owner relations. Property Owner

  Reviewed by Allyson3.4★Feb 2022

• "All absolutely outstanding Better than expected and the photos do not do it justice We were a party of ten - 6 adults & 2 teenagers and two little ones Also two dogs Loads of space for walking boots coats dogs etc and the utility room was a bonus Great that there were loads of glasses plates etc - also all the pots and pans you could ask for We brought towels as that was not on the website but they were provided Many thanks we loved it and despite all the weather we were walm and cosy."

  Reviewed by Stuart5.0★Feb 2022

• "After having some initial concerns about cleanliness after reading previous reviews, we found the property to be spotless & perfect for our holiday."

  Fairy Glen had plenty of space for 3 generations of family. The kitchen was well equipped with everything we needed. There was Plenty of hot water & the heating was excellent considering the variable weather we had. My only issue was that some of the duvets & pillows had seen better days & could do with being replaced. Overall, We had a fabulous New Years break & would gladly come back again

  Reviewed by Sarah4.7★Dec 2021

• "We had a lovely pre Christmas break at Fairy Glen."

  It’s a lovely house, warm and comfortable, lots of hot water at all times great location too. Disappointed there were no Christmas decorations up - we ended up buying some to make it look like Christmas. Other than that a great week.

  Thank you for your feedback. We are pleased to see you had a lovely stay at Fairy Glen. There are Christmas decorations available in the cellar for people to put up if they wish. Unfortunately, due to distance, the owner is unable to do this themselves. We hope you welcome you back soon. Property Owner

  Reviewed by Elaine4.1★Dec 2021

• "We had a lovely stay at the Fairy Glen, it was the perfect size for 4 couples and the location was beautiful."

  All bedrooms had stunning views of the peaks. The facilities generally were good, I do agree with previous comments that the property could benefit from a deep clean and some of the bed frames and mattresses might need replacing. However would 100 % return to Fairy Glenn!

  Reviewed by R3.8★Nov 2021

• "Fantastic property and location, however it could do with a good clean and abit of TLC."

  Also, the garden is advertised as enclosed, but our dog got out (at the bottom where the shed is it is not fully enclosed), so just be careful when your dogs are out.

  Reviewed by Jamie3.1★Nov 2021

• "We have previously stayed at Fairy Glen in 2019."

  This year we were very disappointed at the standard of cleaning,especially as there is a later arrival time and earliier departure time. There were multiple cobwebs ( these had been commented on by previous guests in the visitors book) through out the house. The dining table has a groove around the top in which there were a lot of food particles. This was easily cleaned by running the hoover nozzle along the top of the groove. The beds on the middle floor were squeaky and some of the mattresses uncomfortable and in need of replacing. The left hand oven in the cooker in the kitchen would not reach and maintain temperture as the inner glass was missing, making it unusable. We reported this to Heart of the Lakes along with several other maintenance issues. We had a visit from the maintenance team who were going to arrange for the glass to be replaced. We hope that all of the above issues issues will be retified , we had already booked to stay at Fairy Glen in October 2022 before our current visit.

  Reviewed by Andrew3.1★Oct 2021

• "Position on edge of convenient Village."

  Quiet, stunning views.

  Reviewed by Jan5.0★Aug 2021

• "Could do with a little TLC as it’s looking a little tired but the location and ..."

  Could do with a little TLC as it’s looking a little tired but the location and having ample room for 9 people that included 3 young children more than makes up for pristine paintwork and furniture

  Reviewed by David4.4★Jul 2021

• "It is a lovely property ."

  We were very dissapointed with the cleanliness of the place . The inside of the windows were covered in big cobwebs . Obviously not been cleaned for wouldn’t know how long. The skirting boards were not clean. A lot of of the pans we had to clean before using them. , We noticed in the comments book other people had remarked on the same comments about the lack of cleanliness . I Do not like complaining but in this instance I feel it should not have been as bad for the amount of money we paid .

  We would like to thank you for your feedback. We apologise that the cleaning was not up to our usual standard and we have spoken with the housekeeping manager so that this does not occur again, We appreciate you bringing these points to our attention and we hope to welcome you back to Fairy Glen in the future. Property Owner

  Reviewed by Judith3.4★May 2021

• "Beautiful character house in a lovely village location"

  Mr WheelerDec 2019

• There are no reviews featuring this term Show all reviews